Shape the future of customer contact at Aviva! We’re looking for a confident, forward-thinking Planning and Scheduling expert to lead our contact centre Planning team in Galway. This is a key role in our customer service strategy, helping us deliver seamless, high-quality experiences every day. Duties & Responsibilities Lead and manage the planning and scheduling function, driving performance and service excellence. Oversee the operation and optimisation of telephony systems and infrastructure. Collaborate with stakeholders to improve customer experience and operational efficiency. Support future planning and innovation in Customer Contact and workforce management. Develop and maintain short-term and long-term forecasts for call volumes, staffing requirements, and workload distribution. Responsible for ensuring FTE alignment with budget forecast. Ensure compliance with industry regulations and internal standards. Skills & Experiences Strong leadership and stakeholder management skills. Proficient in forecast and budget delivery. Experience in service delivery within high-volume environments. Knowledge of regulatory compliance in financial services sector. Experience with workforce management systems or their implementation is a distinct advantage. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com #J-18808-Ljbffr
Join to apply for the Commercial Lines Exposure Management Lead role at Aviva 4 days ago Be among the first 25 applicants Join to apply for the Commercial Lines Exposure Management Lead role at Aviva Direct message the job poster from Aviva Sourcing High Class Industry Experts @ Aviva Ireland We are seeking a technically skilled and strategically minded individual to join the Reinsurance, Performance and Exposure Management Team as a Commercial Lines Exposure Management Lead . This role is critical in shaping Aviva’s understanding of risk exposure across Commercial Lines and ensuring data-driven decision-making and support across reinsurance, capital modelling, and portfolio management. This is a great job for someone who enjoys working with data and wants to make a strategic impact. You might be an experienced exposure analyst, reinsurance modeller, or someone ready to step up into a leadership role. If you’re passionate about risk, data governance, and collaboration across teams, with a technical data driven mindset, this could be the perfect fit. Duties & Responsibilities: Lead exposure management for Commercial Lines, helping us understand and manage risk across Property, Casualty, and Specialty portfolios. Support reinsurance, capital modelling, and portfolio management with accurate, insightful exposure data. Deliver exposure insights and dashboards to senior leadership and ensure regulatory compliance under Solvency II. Collaborate with teams across Underwriting, Claims, Risk, and Actuarial to ensure data quality and alignment. Design and maintain realistic disaster scenarios and large loss analytics to inform business strategy. Skills & Experience: Previous experience in exposure management, catastrophe modelling, actuarial, or reinsurance analytics. Strong understanding of commercial insurance products and risk drivers across Property, Casualty, and Specialty lines. Proficiency in Excel and SQL, with experience in Python or R and exposure modelling platforms (e.g., RMS, AIR) a plus. Ability to translate complex data into clear, actionable insights for technical and non-technical audiences. Experience with data governance, quality frameworks, and exposure data architecture is desirable. Previous experience of Geo knowledge on Commercial Lines. What will you get for this role? Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25/29 days plus bank holidays, and the option to buy/sell up to 5 additional days. Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Insurance Referrals increase your chances of interviewing at Aviva by 2x Sign in to set job alerts for “Underwriter” roles. 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Join to apply for the Business Analyst (General Insurance) role at Aviva Join to apply for the Business Analyst (General Insurance) role at Aviva Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aviva Sourcing High Class Industry Experts @ Aviva Ireland We've an exciting opportunity for a Business Analyst has just become available within the Aviva Personal Lines change team for a 24-month contract , delivering multiple initiatives from ideation to deployment. The role is focussed on delivering new initiatives to our personal insurance products and systems, and to work closely with our Broker & Customers to support them in their digital journey. This role will be based from our Hatch Street city centre office location. Duties & Key responsibilities: Lead and co-ordinate requirement workshops with business stakeholders including documentation of requirements and securing business sign off. Work closely with third party IT partners to translate business requirements to IT technical specifications and ensure accuracy of same while supporting technical requirements for the IT Development and Test teams. Engaging with key internal business support teams e.g. Compliance, DPO, Legal, Risk etc while adhering to agreed QA and business deployment plan and ensuring management of issues and risks if or when they may arise. Ownership of change requests to existing products and consistently managing the change cycle from initialisation to completion. Skills & Experience: Previous experience of delivering change within Insurance or Financial Services industry. Strong analysis, design & solutioning experience to define business requirements & outcomes. Stakeholder management experience across business, IT, and support functions e.g., Compliance, Finance and third party vendors. Excellent communication & interpersonal skills with strong decision-making, prioritisation skillset and the ability to operate effectively under pressure in dealing with multiple customers and timelines. Flexibility to work on multiple pieces of work at a time with confidence to demonstrate personal ownership/responsibility for work with thorough follow through. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications Annual performance related bonus and pay review Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Megan.Crabbe@aviva.com Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Analyst Industries Insurance Referrals increase your chances of interviewing at Aviva by 2x Sign in to set job alerts for “Business Analyst” roles. 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Join to apply for the Legal Counsel (Part-time) role at Aviva 1 day ago Be among the first 25 applicants Join to apply for the Legal Counsel (Part-time) role at Aviva Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aviva Sourcing High Class Industry Experts @ Aviva Ireland Aviva Ireland have a new vacancy for a Legal Counsel on a part-time basis working Wednesday to Friday each week. This individual will provide integrated in-house regulatory, governance and legal advice to our Life & Pensions business in Ireland. This position lies in a busy and strategically important team which delivers first class legal advice and manages diverse client relationships across the UKI business. You will be joining a committed and collaborative team in Dublin, reporting to the Head of Legal or other senior team member at Aviva Life and Pensions Ireland DAC and will be based in the Aviva’s Dublin office with hybrid ‘smart working’ available. Duties & responsibilities? Providing legal advice with support to all areas of the business, including in particular to the Pensions Technical and Customer Experience teams Assist the Head of Legal and wider legal team with identification and prudent management of legal, regulatory and reputational risk Ability work on own initiative, managing own workload and seeking to add valuable support to a busy legal team Provide general legal advice and assistance in relation to (new) business initiatives, programmes, services and products Commercial contract drafting/negotiation (agency/investment management/custody agreements etc.) Skills & experience: Relevant post-qualifying experienced PQE essential ideally with in-house, Financial Services/Regulatory experience ideally life assurance but experience in the wider financial services sector will be considered. Understanding of Pensions law and regulation as well as Trusts necessary Strong personal presence with excellent interpersonal skills Proven ability to influence effectively, build business relationships and gain the trust of senior executives Excellent drafting and negotiation skills, proven effectiveness at managing contract negotiations from inception to close Commercial experience and experience with Outsourcing What will you get for this role? Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days. Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Legal Industries Insurance Referrals increase your chances of interviewing at Aviva by 2x Get notified about new Legal Counsel jobs in County Dublin, Ireland . 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Join to apply for the Outsourcing Governance Manager role at Aviva 2 days ago Be among the first 25 applicants Join to apply for the Outsourcing Governance Manager role at Aviva Direct message the job poster from Aviva Sourcing Recruiter Aviva via Randstad- Hoping to connect with Top Talent across Ireland- Actuary, Claims, Underwriting & Risk You’ll be at the heart of Aviva Ireland’s supplier governance and outsourcing oversight. You’ll play a pivotal role in ensuring our supplier relationships are well-managed, compliant, and resilient. Working closely with the Head of First Line Governance and Assurance, you’ll support teams across Aviva Ireland and collaborate with Aviva Group Services (AGS) to embed regulatory guidance, particularly CP138, Operational Resilience and Digital Operational Resilience requirements. This role is critical in meeting regulatory expectations as a high-impact insurance undertaking and in driving continuous improvement across supplier governance practices. What you’ll be doing Lead the implementation of supplier governance frameworks in line with CP138, CP140, and Aviva Group standards. Oversee supplier quality assurance and resilience reviews, including the embedment of 3rd party Operational and Digital Operational Resilience. Prepare regular reports and insights for ExCo and the Board Risk Committee. Support and guide supplier relationship managers across the business on governance tasks and best practices. Collaborate with risk, information security, data protection, and operational resilience teams to identify and address supplier-related risks, ensuring compliance with Aviva Group Procurement and Outsourcing standards. Lead and coordinate supplier-related risk and control reviews, working with 1st and 2nd line risk teams to ensure effective identification, mitigation, and monitoring of outsourcing risks in alignment with Aviva’s risk management framework. What we’re looking for Proven experience in Outsourcing Governance and Supplier Relationship Management, risk or procurement Strong understanding of CP138, CP140, DORA and regulatory frameworks from the Central Bank of Ireland and FCA. Excellent communication and stakeholder management skills. Ability to lead and influence across multiple teams and levels. Strong analytical skills and attention to detail. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days Free car parking Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact Saidhbh.goonan1@aviva.com Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function General Business Industries Insurance and Financial Services Referrals increase your chances of interviewing at Aviva by 2x Get notified about new Governance Manager jobs in Dublin, County Dublin, Ireland . 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Join to apply for the Operations Supplier Relationship Manager role at Aviva Join to apply for the Operations Supplier Relationship Manager role at Aviva Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Aviva Sourcing High Class Industry Experts @ Aviva Ireland Are you ready to take charge and make a real impact? As an Operations Supplier Relationship Manager at Aviva, you'll be at the forefront of managing and optimizing relationships with our third-party suppliers, ensuring they deliver top-notch services and products that exceed expectations. You'll be the driving force behind our Operations team, working closely with internal stakeholders to unlock value, mitigate risks, and ensure compliance with regulatory requirements. Duties & Responsibilities: Build and nurture dynamic relationships with key suppliers to foster collaboration and peak performance. Lead the charge in negotiating, implementing, and managing supplier contracts, ensuring compliance and maximizing value. Regularly assess supplier performance against KPIs and SLAs, and spearhead improvement initiatives to elevate standards. Identify and tackle risks associated with supplier relationships, including financial, operational, and reputational challenges. Work hand-in-hand with internal stakeholders to align supplier services with business objectives and drive success. Propel continuous improvement initiatives to boost supplier performance and achieve significant cost savings. Ensure all supplier activities adhere to Aviva's policies, industry regulations, and legal requirements. Skills & Experience: Experience in supplier management, procurement, or a related field, in the Insurance or Financial Services industry is required. Bachelor's degree in Business, Supply Chain Management, or a related discipline. Strong negotiation and contract management skills. Excellent communication and interpersonal skills. Knowledge of procurement and supplier management best practices. Ability to analyse data and make informed decisions. Proactive and resilient with strong problem-solving and conflict resolution abilities. Works well with others and fosters a team-oriented environment. What will you get for this role? Competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days. Free car parking Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Insurance Referrals increase your chances of interviewing at Aviva by 2x Sign in to set job alerts for “Relationship Manager” roles. 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