Description The Job: The Fleet Manager is the primary operations interface between the Tier 3 and Tier 4 services team and the customer, serving as the primary escalation and contact point. This role is responsible for maintaining service fidelity across the account and would work cross-functionally to meet and exceed the customer expectations of the defined service. The Fleet Manager is responsible for all service-related customer communications including any incident management escalations, performing service performance reviews, as well as contributing to the preparation and delivery of service performance reporting. Day-To-Day Responsibilities Acting as Incident Commander for tier 3 and 4 escalations Ownership of all escalation lifespans which includes the intake, triaging, and resolution of issues Management of triaging escalations to tier 3 and tier 4 alongside tier 4 leads on a global setting following the sun Coordinating and managing dispatched field Services, providing real-time global support if needed by escalated support Lead customer communications during outages, impacted events or poor customer experiences Ensuring RCA is performed for all incidents from escalations Creating postmortems where there has been significant impact Lead RMA processes invoked by technicians in any tier Hold regular meetings with other leadership and stakeholders who own activations for feedback and improvements Hold daily stand-up meetings with each tier of our staff to review current projects, identify any roadblocks, and ensure work is prioritized effectively. Hold regular meetings with google vendor management to discuss strategy or potentially newly prioritized work towards the service. Understand and identify KPIs for successful management of customers service delivery Recommend to Google liaisons on product replacements on deprecated or end of life hardware Identify, agree and own a progressive Continuous Service Improvement (CSI) program with customer accounts Collection of customer statistical data including SLA performance, management information, team performance and other business metrics for monthly customer reporting. Participating in weekly/monthly/quarterly Service Review Meetings with customer including preparation of review material Analyzes usage and quality data to provide recommendations on improvement initiatives and a consultative approach to Service Reviews. Also works with internal AVI-SPL teams to address CSI opportunities for the betterment of Service Delivery Leading documentation of processes created, adopted and maintained Reviewal, and approval of documentation published by technicians You Must Haves: 4+ years of project management experience Experience as an Incident Commander Able to read and write line diagrams in technical design documents. Ability to create detailed documentation. Flexibility to continuously teach and be taught new technologies and workflows. Desired Experience: Understanding of Linux operating based systems. Understanding of Windows operating systems. Understanding of Mac operating systems. Understanding of online video productions technologies. Understanding of web apps and web development. Understanding of IT network protocols. Understanding of Google Cloud platform, VMs running web services. Understanding of Databases. Familiarity with SQL. Understanding of message brokers, federation and configuration. Administration of the following device types: Understanding of fleet management software such as unified endpoint management (UEM). Familiarity with enterprise level network switches & routers. Must be flexible to work after hours and weekends when required. Nice To Haves: Undergraduate degree or 4 year related experience in Business Administration or Communications ICS 100 to 400 Certified Business Continuity Professional (CBCP) PMP certification Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: Enjoyable and dynamic company culture Health & Wellbeing Private Healthcare Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Work & Home Life Balance Increased holiday with service Flexible working policy Learning & Development Access to numerous online learning resources AVIXA membership for industry learning Employee Discounts Access to online retail discount platform Discounted products through our recognised partners Other Cycle to work scheme. Season ticket loans Generous Referral scheme So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status. #J-18808-Ljbffr
Description AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the world’s largest system integrator of collaboration technology solutions, which include our award-winning managed services. Our highly trained team works hand-in-hand with bluechip enterprise organizations worldwide – including more than 80% of Fortune 100 companies. If you’ve got what it takes, and you’re looking to join an international technology business that can accelerate your career progression, get in touch today! The Job The main role of the Senior Business Development Manager is to generate business across Irish enterprise accounts, selling audio visual, digital interaction, and unified communication services through developing and maintaining client relationships and expanding the company’s current client base. Duties will include: Identify, qualify, and close sales prospects within assigned territory and provide accurate forecasts and activity reports to management. Analyze cross-selling and up-selling opportunities to maximize value for the customer. Exhibit a consultative sales approach to determine a customer’s visual collaboration needs. Develop commercial proposals and bid responses that are complete, accurate, and profitable. Prepare contracts and pricing strategies for target accounts. Own the end-to-end sales cycle from opportunity identification to handover to the installation team to ensure a smooth transition from sale to delivery. Responsible for developing and executing quarterly sales plans to deliver continuous business growth. Chart business development strategies on an account-by-account and territory basis. Attend and participate in weekly office sales meetings. Achieve or exceed sales target KPIs, ensuring profitable growth of the company’s market share in Ireland. Design and implement focused prospecting tools such as webinars, seminars, and email campaigns to increase sales and expand our customer base in the designated territory. Cultivate professional relationships with influential customer stakeholders (including C-level), manufacturer sales, and sales engineering personnel. Represent the company at technological briefings and trade shows as assigned. Participate in training and professional development activities as prescribed by management. You As a business, we aim to help every one of our employees achieve their potential. So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward: A proven record of success in achieving sales KPIs. Proven experience with consultative selling – a strong capability to conceive service solutions to meet customer’s business needs. Ability to understand, present, and demonstrate visual collaboration solutions and services to end-user customers. Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion. Excellent attention to detail and organizational skills. Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization. Strong presentation skills which can be tailored across the spectrum of customer audience types (e.g., C-level; procurement; technical, etc.). Possess a strong commercial acumen including experience with financials, with the ability to manage P&L and develop commercial models. Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize our ability. Along with this, we also offer: Enjoyable and dynamic company culture. Health & Wellbeing. Private Healthcare. Access to Employee Assistance and Wellbeing Support. Mental Health Support through the above. Work & Home Life Balance. Increased holiday with service. Flexible working policy. Learning & Development. Access to numerous online learning resources. AVIXA membership for industry learning. Employee Discounts. Access to online retail discount platform. Discounted products through our recognized partners. Cycle to work scheme. Season ticket loans. Generous Referral scheme. #J-18808-Ljbffr
Description AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly trained team works hand-in-hand with organizations worldwide – including more than 80% of Fortune 100 companies. If you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let’s talk about how we can fast track your career! The Job Essential Duties and Responsibilities: Provide technical oversight of a project from conception through installation and completion. Review hour estimation for work based on needs analysis, scope of work, and bid requirements. Develop engineering and architectural (RCP/Floor Plan) drawings, calculations, and acoustical modeling. Identify and address technical or logistical impediments to delivering scope of work. Identify special requirements for projects including but not limited to: test equipment, specialized tools, and rigging support. Test audio DSP or video processing systems software required for system functionality. Provide engineering support to project installation team when needed. Provide technical oversight on commissioning of systems both in-house and on-site. Meet with current/prospective vendors to help evaluate products. Provide weekly project updates for clients. Responsible for monitoring project budget. Design wall plates and overlays. Test integrated systems and perform troubleshooting when needed. Provide engineering and control system programming support to project installation team when needed. Coordinate with Project Manager to assist with securing the necessary personnel for installation. Support Project Manager in project hand-off to the installation team when needed. Provide Project Manager documented test results from system testing and commissioning. Review project designs created by internal and external resources and submit to CAD department. Ability to travel to various job sites required. You As a business, we aim to help every one of our employees achieve their potential. So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward. Skills and Abilities: Communicate and interact with internal employees, clients, and colleagues in a professional and timely manner. Proven business writing skills. Proficient with test and calibration equipment. Support user acceptance testing. Ability to program, change, and troubleshoot (AMX/Crestron). Ability to diagnose complex system problems. Advanced computer skills as required for the design, configuration, and operation of AV equipment. Ability to work and think independently and ensure to meet deadlines. Effective communication and interaction with employees, clients, and colleagues. Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards. Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: Enjoyable and dynamic company culture. Health & Wellbeing. Private Healthcare. Access to Employee Assistance and Wellbeing Support. Mental Health Support through the above. Work & Home Life Balance. Increased holiday with service. Flexible working policy. Learning & Development. Access to numerous online learning resources. AVIXA membership for industry learning. Employee Discounts. Access to online retail discount platform. Discounted products through our recognised partners. Other benefits including Cycle to work scheme and Season ticket loans. Generous Referral scheme. So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status. #J-18808-Ljbffr
Description AVI-SPL are the largest Global Provider of collaboration technology solutions, and the UK market is a key part of our growth. If you have high standards, a can-do attitude, and a positive mindset, come and achieve your potential with us. Our highly trained team works hand-in-hand with organizations worldwide – including more than 80% of Fortune 100 companies. If you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let's talk about how we can fast track your career! The Job This role is a great opportunity for an aspiring individual that is looking to develop their career in the Audio Visual sector. In this role, you will be responsible for supporting the Quality Control Center (QCC), Warehousing team, and the final testing and commissioning of Audio-Visual systems during and post build. This position will also provide tasks or technology assignments as well as establish goals and plans that meet project objectives. Day-To-Day Responsibilities: Supporting QCC staff in testing procedures Liaising with PMs and Warehouse team for project commitments Liaising with warehouse team for new project hardware DOA testing Reviewing project Scope of Work (SOW) to ensure quality and completeness of installation Testing integrated systems and performing troubleshooting when needed You! As a business, we aim to help every one of our employees achieve their potential. So if you are looking to become the best in what you do, AVI-SPL is probably the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward. These include: Effectively communicate with employees, customers, and colleagues Ability to use hand and power tools in a safe and efficient manner (desirable experience within warehousing) Ability to work and think independently while ensuring deadlines are met Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and ensures we all have definitive goals and career paths to help us maximize our ability. Along with this, we also offer: Enjoyable and dynamic company culture Health & Wellbeing: Private Healthcare with Vitality Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Access to discounted Gym memberships Work & Home Life Balance: Increased holiday with service Flexible working policy Learning & Development: Access to numerous online learning resources AVIXA membership for industry learning Employee Discounts: Access to online retail discount platform Discounted products through our recognized partners Other: Cycle to work scheme Season ticket loans Generous Referral scheme So, if you are feeling undervalued, stuck in a rut, or just looking to further your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age, or disability status. #J-18808-Ljbffr
Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Installation Technician 3 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components, rack fabrication and wiring layout for equipment and metal fabrication. The Installation Technician 3 will be expected to lead and direct installation crews on larger, more complex projects by coordinating and reporting progress to the Project Manager ensuring projects achieve time, scope, budget, quality, safety, and customer satisfaction requirements. Day-To-Day Responsibilities: Perform installation tasks as noted in job summary based on project scope and directives Demonstrate job site leadership, mentor Level 1 and Level 2 Technicians on site and verify all quality of work Read and interpret electronic schematics and architectural blueprints Use hand and power tools to solder and crimp connectors along with various other AV system related tasks Test point to point cabling, functionality of systems, code for control and DSP systems – field load as necessary Support an Engineer or Programmer with minor programming changes Track, manage and secure all associated equipment and tools on jobsite Work with office staff to initiate return material authorizations as needed Support the Project Manager with site supervision of install team, communication of daily job site status, and completion of required job documentation as needed Act as customer liaison on site per project scope and directives – direct on-site change requests to Project Manager for confirmation and final direction Communicate and coordinate with other trades on site Perform client training as needed Travel to various job sites required Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE’RE LOOKING FOR Must-Haves: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network Ability to lead site teams on medium to large, more complex projects Minor control system programming changes and troubleshooting capabilities Knowledge and use of specific test equipment for required applications Knowledge and application of industry installation safety codes and standards External Training: Valid and current AVIXA CTS General Certification required Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards Minimum of 4 - 6 years in audiovisual, electronics or related industry installation experience required Nice-To-Haves: Formal education in Audio Visual, Electronics or related field preferred CDL preferred Minimum of a High School Diploma or equivalent preferred External Training: Industry specific and manufacturer training / certifications to meet AVI-SPL skill/ability requirements OSHA 30-Hour Construction Course Confirmed Project Site Lead Role experience Ability to obtain formal approved clearances (Government or system specific) may be required WHY YOU’LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. #J-18808-Ljbffr
