This role is the second step in the Field Technician trajectory and expands on all of the requirements and expectations for Prewire. The primary role of this position is to install and manage the trim and eventually the equipment phase of A/V projects. Responsibilities: Responsibilities include all components of Field Technician - Prewire Provides QA/QC of Prewire job scope Prepares the space for Certificate of Occupancy Installs various plates at the proper height, plumb, and level Wires and installs speakers with clean and properly aligned grills Installs network gear (access points) Installs lighting keypads, modules, and processors Installs and tests surveillance equipment Validates and terminates all low voltage wiring via toning and testing - completing final labels as necessary. Prepares and finishes headend location(s) Installs and programs displays, local equipment and projectors Locates, assembles, and hangs projector screen Installs shade power supplies, shade pockets, flap and hanger, and shades Full time work week of 40 hours with target utilization rate (time on site/billable time) of 75% or better Onsite work may consist of local and remote locations that may require travel Maintains accurate project time coding to be used in effective job costing and consistent completion of timesheets by the end of each work week Essential Knowledge, Skills and Abilities Attention to detail and excellent communication and documentation skills Ability to work independently on project sites and to know when to seek support and guidance Thorough knowledge and understanding of local building code for low voltage wiring and building requirements Shows uncompromising respect for the client's property Non-Essential (Valued but not required skills, certifications and experience) Industry and manufacturer training and certifications Primary positions interacting with this position This role reports to the Director of Field Operations and works closely with other Technicians, Warehouse and Project Managers Physical demands & work environment: Physical demands: While performing the duties of this job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear Employees must occasionally lift and/or move up to 50 pounds Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Driving is required to site locations; including remote travel and mountain locations Work environment: The noise level in this work environment is usually moderate Work environment changes from day to day: primarily on project sites with occasional visits to the warehouse to pick up equipment for jobs and perform administrative duties #J-18808-Ljbffr
This is the third and final step in the Field Technician Trajectory and expands on all of the requirements and expectations for Pre-wire and Trim/Equipment. The primary role of this position is to successfully see a project to completion and to provide leadership, mentorship and coaching to other Field Techs. The lead will have a foundation of necessary skills and knowledge to apply to most areas of the installation job scope. There are also specialization tracks that will round out a lead’s role and also add value to the needs of the company for Prewire, Rack Building, Programming, and Shades. Core Responsibilities: Responsibilities include track record and successful demonstration and grasp of all components of Prewire, Trim, and Equipment job scopes Provides QA/QC of Equipment job scope Maintains up to date knowledge of audio, video, lighting, shades, network and control systems Works effectively with other techs to delegate tasks clearly and efficiently Flexible and willing to support all field scopes including prewire, trim, and equipment as needed Works with design team to close out system design scope Maintains consistent communication with project manager, Director of Ops, and other relevant internal roles and external stakeholders Communicates with Project Manager and Vendors to complete RMAs Troubleshoots and fixes system issues Completes, documents, and hands off all field portions of the Service Handoff requirements (defined via Service SOP) to ensure all relevant details are captured before closing out a project Full time work week of 40 hours with target utilization rate (time on site/billable time) of 75% or better Onsite work may consist of local and remote locations that may require travel Maintains accurate project time coding to be used in effective job costing and consistent completion of timesheets by the end of each work week A lead is expected to demonstrate competence in all of the details outlined above, but also has the opportunity to continue within the full progression as a lead to become a leader in the scopes of pre-wire, rack building, programming, and shades. These specialties are independent of one another but together, demonstrate the full, rounded, Field Technician Lead. Advancing to the top end of earning potential as a lead will require experience, competence, and willingness in each of these four specialty areas while maintaining high quality on the core responsibilities of a lead. Regardless of specialty(ies), a lead is expected to support the team in any capacity needed for a lead. Manages full pre-wire scope of project including being accountable for all details, documentation, and completion per the Pre-Wire Completion SOP Works well with other techs to effectively communicate and delegate required pre-wire tasks to ensure techs on site supporting the scope remain on task and productive Ensures pre-wire work scope is completed properly the first time, meeting all expectations for cleanliness, organization, labeling, and documentation Effectively juggles details and requirements of multiple prewire projects to ensure gaps between time on site don’t impact finished product Rack Building: Requests and reviews project documentation from PM prior to rack building and equipment installation Sets up and calibrates all rack equipment Collaborates with PM and Design for rack and system design documentation Compares design to equipment on hand - reporting discrepancies to initiate changes Prepares, maintains, and documents all equipment installed in rack via checkout sheet Loads and properly centers and aligns rack equipment Accurately labels all wires following Aurum protocol for layout: power on right, signal path on left, lacer bars and service loops as necessary Calibrates all rack gear Coordinates with programmer, design and other field technicians to maintain integration as contracted Tests and inspects system Shade Specialist: Coordinates with PM and Design Department on type of shades to be installed at each location and how they are controlled Measures for shade according to shade manufacturer specifications per type of shade and field obstacles Determines fabric rotation according to field obstacles Measures for flap and hanger, pocket, and/or side rails if applicable Determines number of power supplies and other accessories necessary Coordinates with PM and Design Department for fabric, bracket, and hembar selection Enters accurate and detailed information in applicable software for quote and ordering Installs shades according to manufacturer specs Coordinates with programmer to set limits and control Tests and inspect all shades Programmer: Sets up modem - Tests internet connectivity, sets in bridge mode if possible Configures router - Sets up internal network configuration according to Aurum/Third party protocols Sets up switch(es) - Set up switch configuration according to Aurum/Third party protocols Configures wireless access points - Configures AP's to Aurum/Third party protocols Sets up MOTU switch(es) - Configures MOTU switch(es) for IP audio distribution Configures IP video switch(es) - Configures switches for IP video distribution Creates and completes network doc in order to facilitate remote access, control, and service If applicable to the client, the following applies: Prepares lighting control system - Collaborates with PM and Design Department to determine basic hardware and software requirements for a beginning quote for the project Trim and CO preparation of lighting control system - Works with PM and electrician to determine as built loads, hardware, and programming requirements for client move in Programs lighting control system - Works with PM and electrician to create lighting control program Programs shade controls - Works with shade specialist to control shades Prepares A/V control system - Works with PM and Design Department to determine integration requirements for the client Programs A/V control system - Works with rack builder and field techs to program the A/V system based on integration requirements Essential Knowledge, Skills and Abilities Thorough knowledge and understanding of local building code for low voltage wiring and building requirements Shows uncompromising respect for the client's property Non-Essential (Valued but not required skills, certifications and experience) Industry and manufacturer training and certifications Primary positions interacting with this position This role reports to the Director of Operations, Warehouse and Project Managers. This role also works closely to support, coach and mentor other Technicians Physical demands & work environment: Physical demands: While performing the duties of this job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear Employees must occasionally lift and/or move up to 50 pounds Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Driving is required to site locations; including remote travel and mountain locations Work environment: The noise level in this work environment is usually moderate Work environment changes from day to day: primarily on project sites with occasional visits to the warehouse to pick up equipment for jobs and perform administrative duties #J-18808-Ljbffr
