A global IT service provider in Dublin is looking for a skilled Network Operations Engineer II. This role requires expertise in optical networking and troubleshooting circumstances in IP and optical networks. The ideal candidate has over 3 years of experience and a Bachelor’s degree in a relevant field. The position offers competitive rates, opportunities for professional development, and a vibrant work environment. Responsibilities include managing network incidents, optimizing performance, and collaborating across teams. #J-18808-Ljbffr
Network Operations Engineer II - Client Onsite Work Location: Dublin Working Hours Schedule TBD, Likely 4x10 - weekends might be required Hours Expected to be 8:00am - 6:00pm Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support. The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. Key Responsibilities Network Operations & Troubleshooting Operate and troubleshoot a globally based Optical network. Perform fault isolation and resolution on Layer 0 and 1 network issues. Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared. Manage and escalate critical events, communicating clearly and concisely with stakeholders. Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling. Detect and diagnose various error/failure conditions across an array of network device types. Provide hands‑on support for network incidents, collaborating with peers and other cross‑functional teams. Incident Response & Escalation Support Serve as the escalation point‑of‑contact during business hours, handling troubleshooting and process issues. Coordinate with Field Resources to resolve issues that impact network infrastructure. Own incident response processes, including escalations to higher‑level support teams when necessary. Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. Network Monitoring & Optimization Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling. Track and document incident resolution steps, maintaining accurate logs in ticketing systems. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements. Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs. Support network optimization efforts, participating in scaling initiatives. Process & Asset Management Document and optimize operational processes and procedures, ensuring alignment with best practices. Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements. Ensure accurate inventory and documentation in collaboration with audit and asset management teams. Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. Technical Skills Required Qualifications & Skills Expertise in Optical networking. Strong experience troubleshooting Layer 0 and 1 network issues in a large‑scale production environment. Hands‑on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Advanced knowledge of troubleshooting transport/transmission networks and transceivers. Experience capturing and analyzing network traffic for troubleshooting. Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). Certifications preferred: OC‑A or OC‑P (Infinera Optical Communications Associate/Professional) CCNP (Cisco Certified Network Professional) JNCIP (Juniper Networks Certified Internet Professional) Soft Skills & Work Ethic Strong analytical skills, problem‑solving mindset, and ability to work autonomously. Excellent communication and documentation skills for incident tracking and resolution. Proven ability to work in a fast‑paced, mission‑critical environment. Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. Experience & Education Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience). 3+ years of network operations experience, with a focus on IP and Optical networks. What can Astreya offer you? Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast‑growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company‑wide mentoring program to advise you along the way Online training courses through CBT‑nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus. We love to build people from within. Numerous on‑the‑job perks Peer Recognition Market competitive rates and benefits Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. Job Metadata Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Astreya by 2x Get notified about new Network Operations Engineer jobs in Dublin, County Dublin, Ireland. Get AI‑powered advice on this job and more exclusive features. #J-18808-Ljbffr
A global tech service provider in Dublin is seeking a Network Operations Engineer II to manage and troubleshoot a large-scale Optical network. The role involves complex incident resolution, process improvements, and collaboration with cross-functional teams. Ideal candidates should have a Bachelor’s degree, at least 3 years of experience in network operations, and expertise in troubleshooting and network monitoring tools. This position offers potential for growth and competitive benefits. #J-18808-Ljbffr
Network Operations Engineer II - Client Onsite Work Location Dublin Working Hours Schedule TBD, Likely 4x10 - weekends might be required Hours Expected to be 8:00am - 6:00pm Role Summary Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support. The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. Key Responsibilities Network Operations & Troubleshooting Operate and troubleshoot a globally based Optical network. Perform fault isolation and resolution on Layer 0 and 1 network issues. Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared. Manage and elevate critical events, communicating clearly and concisely with stakeholders. Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling. Detect and diagnose various error/failure conditions across an array of network device types. Provide hands‑on support for network incidents, collaborating with peers and other cross‑functional teams. Incident Response & Escalation Support Serve as the escalation point‑of‑contact during business hours, handling troubleshooting and process issues. Coordinate with Field Resources to resolve issues that impact network infrastructure. Own incident response processes, including escalations to higher‑level support teams when necessary. Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. Network Monitoring & Optimization Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling. Track and document incident resolution steps, maintaining accurate logs in ticketing systems. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements. Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs. Support network optimization efforts, participating in scaling initiatives. Process & Asset Management Document and optimize operational processes and procedures, ensuring alignment with best practices. Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements. Ensure accurate inventory and documentation in collaboration with audit and asset management teams. Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. Technical Skills Required Qualifications & Skills Expertise in Optical networking. Strong experience troubleshooting Layer 0 and 1 network issues in a large‑scale production environment. Hands‑on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Advanced knowledge of troubleshooting transport/transmission networks and transceivers. Experience capturing and analyzing network traffic for troubleshooting. Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). Soft Skills & Work Ethic Strong analytical skills, problem‑solving mindset, and ability to work autonomously. Excellent communication and documentation skills for incident tracking and resolution. Proven ability to work in a fast‑paced, mission‑critical environment. Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. Experience & Education Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience). 3+ years of network operations experience, with a focus on IP and Optical networks. Certifications preferred: OC‑A or OC‑P (Infinera Optical Communications Associate/Professional) CCNP (Cisco Certified Network Professional) JNCIP (Juniper Networks Certified Internet Professional) What can Astreya offer you? Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast‑growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company‑wide mentoring program to advise you along the way Online training courses through CBT‑nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus. We love to build people from within. Numerous on‑the‑job perks Peer Recognition Market competitive rates and benefits Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law. #J-18808-Ljbffr
A technology services provider in Dublin is seeking a Network Operations Engineer I to manage complex network operations and troubleshoot issues. This role requires a Bachelor's degree and significant experience in optical and IP networking. The ideal candidate will excel in communication and collaborate with various vendors globally. The position offers full-time employment and is critical for optimizing the global network infrastructure, ensuring minimal disruptions. #J-18808-Ljbffr
Network Operations Engineer I - Client Onsite Join to apply for the Network Operations Engineer I - Client Onsite role at Astreya Work Location: Denver, CO Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure. Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability. Key Responsibilities Operate and troubleshoot Data Center networks, including associated routing and switching devices. Perform fault isolation and resolution based on troubleshooting outcomes. Detect and diagnose various error/failure conditions across a range of network device types. Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service. Work cross-functionally and cross-regionally with other network operational support teams. Partner with internal teams to escalation and restore service, minimizing impact to operations. Incident Response & Ticket Management Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs). Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes. Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization. Manage and elevate critical events, maintaining clear and concise communication with stakeholders. Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems. Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows. Process Optimization & Documentation Document and optimize operational processes and procedures, ensuring best practices are followed. Support deployment, move, add, and change teams for data center network operations. Partner with audit teams to ensure accurate inventory and documentation of network infrastructure. Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors. Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements. Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred). Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices. Required Qualifications & Skills Technical Skills Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching. Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent). Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers. Ability to diagnose and isolate Layer 1–3 network issues and associate escalation. Basic knowledge of command-line interfaces (CLI) for routers and switches. Soft Skills & Work Ethic Strong problem-solving skills with a proactive approach to troubleshooting. Excellent communication and documentation skills for incident reporting and escalation. Ability to work in a fast-paced environment, prioritizing tasks effectively. Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation. Experience & Education Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience). 1-2 years of experience in a technical support, help desk, or NOC role preferred. Certifications preferred: CCNA (Cisco Certified Network Associate) Network+ (CompTIA) Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Join to apply for the Project & Program Management II role at Astreya What This Job Entails The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Scope Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles And Responsibilities Manages multiple, complex, cross-functional and technical projects. Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. Responsible for managing/tracking program milestones, timeline, and overall deliverables. Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Drive the project lifecycle milestones from concept commit through project closure and advocate change management. Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. Responsible for internal process improvements; remove gaps, across multiple teams and functions. Ensure risks are accounted for and provide risk mitigation strategies. Primary project point of contact for vendor partners and internal stakeholders. Coordinate and assist with regularly scheduled meetings with core teams. Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Experience working with project management teams, resolving conflict, and meeting schedule timelines Excellent communication skills (verbal, written, documentation) Ability to work on multiple projects and assignments concurrently Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance In-depth experience creating spreadsheets, presentation material, and project/process documentation Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks Proven ability to collaborate with stakeholders and communicate project updates to client executives. Familiarity with various project management methodologies Preferred Qualifications Various certifications Change management knowledge Physical Demand & Work Environment Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers #J-18808-Ljbffr
