Network Operations Engineer I - Client Onsite Join to apply for the Network Operations Engineer I - Client Onsite role at Astreya Work Location: Denver, CO Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure. Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability. Key Responsibilities Operate and troubleshoot Data Center networks, including associated routing and switching devices. Perform fault isolation and resolution based on troubleshooting outcomes. Detect and diagnose various error/failure conditions across a range of network device types. Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service. Work cross-functionally and cross-regionally with other network operational support teams. Partner with internal teams to escalation and restore service, minimizing impact to operations. Incident Response & Ticket Management Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs). Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes. Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization. Manage and elevate critical events, maintaining clear and concise communication with stakeholders. Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems. Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows. Process Optimization & Documentation Document and optimize operational processes and procedures, ensuring best practices are followed. Support deployment, move, add, and change teams for data center network operations. Partner with audit teams to ensure accurate inventory and documentation of network infrastructure. Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors. Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates. Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements. Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred). Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices. Required Qualifications & Skills Technical Skills Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching. Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent). Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers. Ability to diagnose and isolate Layer 1–3 network issues and associate escalation. Basic knowledge of command-line interfaces (CLI) for routers and switches. Soft Skills & Work Ethic Strong problem-solving skills with a proactive approach to troubleshooting. Excellent communication and documentation skills for incident reporting and escalation. Ability to work in a fast-paced environment, prioritizing tasks effectively. Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation. Experience & Education Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience). 1-2 years of experience in a technical support, help desk, or NOC role preferred. Certifications preferred: CCNA (Cisco Certified Network Associate) Network+ (CompTIA) Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
What this Job Entails The Project & Program Management Manager administers projects, allocating resources, assisting in the update of project plans, following up on project tasks with resources relating to projects, assists in tracking deliverables, milestones, and analysis of project data. Scope Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. Follows processes and operational policies while selecting methods and techniques for obtaining solutions. Acts as advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements. May have budget responsibilities. Your Roles and Responsibilities Oversees multiple, cross-functional and technical projects. Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders. Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines. Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives. Own all program reporting and metrics delivery. Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards. Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner. Manages a diverse group of employees. Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place. Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary. Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap. Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills Bachelor’s degree (B.S/B.A) from a four‑college or university and 8+ years related experience and/or training; or equivalent combination of education and experience. Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Must be able to lead a cooperative effort among members of a project team. Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction. Ability to multitask and adapt to changing priorities. Capable of managing high pressure and short timelines. Highly collaborative and proactive. Extremely detail oriented. Able to apply critical thinking when solving problems and can determine when a problem is “done”. Must have an analytical data driven approach to reviewing and solving problems. Experience developing operation level solutions needed to eliminate process or technology related issues. Experience managing technical projects. Preferred Qualifications Program management experience. Experience performing SQL queries, using purposely built applications, in addition to standard office suites. Physical Demand & Work Environment Must have the ability to perform office-related tasks which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. #J-18808-Ljbffr
A leading supply chain management firm in Dublin is seeking a Supply Chain Purchasing Analyst. The role involves managing purchasing activities, requesting quotes from suppliers, and maintaining purchasing records. Candidates should have strong negotiation skills and the ability to engage with suppliers effectively. You will also coordinate with logistics and accounts payable teams to resolve issues, while generating reports on purchasing activities. #J-18808-Ljbffr
What This Job Entails Supply Chain Purchasing Analyst will perform activities related to the purchasing of materials, equipment and services for internal company use. Reviews purchase requests for completeness and compliance with company requirements; negotiates with vendors and approves purchases of authorized amounts or size. Maintains and updates purchasing orders, systems, order trackers (sheet), and documentation. Monitors the cost, schedule and performance metrics of contracts and subcontracts. Scope Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles And Responsibilities Request price quote from equipment suppliers. Create and update open order trackers. Create an Approved Supplier List (ASL) Participate in establishing and verifying equipment supplier sourcing rules Obtain equipment supplier information as needed Generate purchasing reports and send to appropriate internal stakeholders Report past due equipment orders to internal purchasing team Engage in managing and monitoring equipment supplier Purchase Orders (POs) funding and creation Participate in review and completing equipment supplier POs dropped by Advance Supply Chain Planner (ASCP) system Coordinate with the planning team and suppliers to ensure sufficient stock levels at the regional supplier hubs to satisfy forecasted demand Send POs to equipment suppliers Update POs with equipment supplier promise dates Follow up with equipment suppliers on past due orders Request material tracking information from equipment suppliers as needed Coordinate with suppliers, logistics agents or ISP’s to resolve equipment receiving issues Coordinate with Accounts Payable (AP) team to resolve invoicing issues with equipment suppliersRespond to and resolve assigned tickets Report and document purchasing activities for stakeholders Prepare weekly or monthly report and documentation of past due orders for purchasing team on executed POs Weekly or monthly reports of POs after reviewing spend Deliver new or updated POs for equipment supplier with promised delivery dates Prepare documentation of materials tracking information from equipment suppliers Resolve tickets in system on AP team invoicing issues Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills #J-18808-Ljbffr
The Supply Chain Purchasing Analyst will perform activities related to the purchasing of materials, equipment and services for internal company use. Reviews purchase requests for completeness and compliance with company requirements; negotiates with vendors and approves purchases of authorized amounts or size. Maintains and updates purchasing orders, systems, order trackers (sheet), and documentation. Monitors the cost, schedule and performance metrics of contracts and subcontracts. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Request price quote from equipment suppliers. Create and update open order trackers. Create an Approved Supplier List (ASL) Participate in establishing and verifying equipment supplier sourcing rules Obtain equipment supplier information as needed Generate purchasing reports and send to appropriate internal stakeholders Report past due equipment orders to internal purchasing team Engage in managing and monitoring equipment supplier Purchase Orders (POs) funding and creation Participate in review and completing equipment supplier POs dropped by Advance Supply Chain Planner (ASCP) system Coordinate with the planning team and suppliers to ensure sufficient stock levels at the regional supplier hubs to satisfy forecasted demand Send POs to equipment suppliers Update POs with equipment supplier promise dates Follow up with equipment suppliers on past due orders Request material tracking information from equipment suppliers as needed Coordinate with suppliers , logistics agents or ISP’s to resolve equipment receiving issues Coordinate with Accounts Payable (AP) team to resolve invoicing issues with equipment suppliers Respond to and resolve assigned tickets Report and document purchasing activities for stakeholders Prepare weekly or monthly report and documentation of past due orders for purchasing team on executed POs Weekly or monthly reports of POs after reviewing spend Deliver new or updated POs for equipment supplier with promised delivery dates Prepare documentation of materials tracking information from equipment suppliers Resolve tickets in system on AP team invoicing issues Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university in Business Administration, Supply Chain or related field. At least 3 years of relevant experience with supply chain management, material inventory management and manufacturing methods and procedures. Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Working knowledge of procurement/purchasing/logistics Ability to work with technical and non-technical teams in enterprise level environment Excellent documentation, writing, organization and verbal communication skills Working knowledge of familiarity with MS Excel/Google Docs/Google Sheets (SAP knowledge is preferred). Excellent multi-tasking skills and ability to adapt to rapidly changing development projects Capable of managing high pressure, short timelines and willingness to be flexible Highly collaborative with team members Must have excellent critical thinking skills Should be resourceful and proactive when problem solving Knowledge of logistics terms Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers #J-18808-Ljbffr
A global supply chain company located in Dublin is seeking a Supply Chain Purchasing Analyst. This role involves handling purchasing activities, managing supplier interactions, and preparing reports. Candidates must have a Bachelor's degree in a relevant field and at least three years of experience in supply chain management. The position requires strong communication and documentation skills, as well as the ability to work collaboratively with various teams. The work environment includes typical office tasks, and adaptability to changing conditions is essential. #J-18808-Ljbffr
A leading IT service provider is seeking a Network Operations Engineer I for their Dublin location. This entry-level role focuses on network monitoring, troubleshooting, and incident resolution. Candidates should possess knowledge in networking fundamentals, along with experience using monitoring tools. A strong problem-solving mindset and excellent communication skills are essential. This full-time position is part of the IT Services and Consulting industry. #J-18808-Ljbffr
A leading IT solutions provider is seeking a Service Desk Specialist I to support key clients by troubleshooting and resolving hardware and software issues. The role includes maintaining a presence in Dublin office and ensuring excellent customer service. Candidates should have strong communication skills and a solid understanding of troubleshooting. You will enjoy remote work opportunities, career development options, and competitive compensation packages. #J-18808-Ljbffr
What This Job Entails The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments Your Roles And Responsibilities Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Monitoring, updating and maintaining tickets in a defined ticketing system. Responds to tickets, contacts users and plans workload. Update, track and elevate the ticket to appropriate levels/group for resolution as required. Sign off on closed tickets with the user to include follow up specifically to the end user. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. Support access to corporate network/wireless and applications both on the network as well as over VPN. Other duties as required. This list is not intended to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and elevate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Experience with hardware, software, and network troubleshooting Experience with software application use and installation Ability to resolve technical issues under pressure Physical Demand & Work Environment Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must have the ability to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers #J-18808-Ljbffr
A leading IT service provider is looking for a Contracts Administrator I to ensure timely execution of contracts and quality reviews that mitigate risks. The ideal candidate should hold a Bachelor’s degree and possess strong attention to detail, excellent communication skills, and proficiency in Excel. Responsibilities include processing contracts, maintaining databases, and supporting contract revisions. The role offers market-competitive compensation with multiple career growth opportunities in a fast-paced environment. #J-18808-Ljbffr
