Role Overview We are seeking an experienced and hands-on leader to take ownership of our clients Office & Supply Chain function. This role is responsible for driving operational efficiency, ensuring strong cross-functional collaboration, and providing clear leadership across office, warehouse, and supply chain activities. Key Responsibilities Department Leadership Lead the Office & Supply Chain function, providing clear direction, structure, and accountability Define roles, responsibilities, and performance expectations across the team Manage performance and personnel matters in a fair, consistent, and timely manner Maintain a strong, visible leadership presence and support a high-performance team culture Supply Chain & Warehouse Management Oversee purchasing, goods receipt, storage, and dispatch to ensure efficiency and accuracy Manage local delivery operations and relationships with third-party couriers Ensure strong stock control, accuracy, and visibility Maintain warehouse practices that support safety, quality, and service standards Take ownership of office and facilities management activities Order Processing & Internal Coordination Ensure customer orders are processed accurately and on time Improve handover quality between Sales, Service, Operations, Quality, and Accounts Identify and reduce delays caused by incomplete or unclear information Act as a senior escalation point for cross-departmental issues Cross-Functional Collaboration Partner closely with: Operations & Quality on ERP (e.g. SAP), pricing setup, and master data Sales on order intake quality and handover discipline Service on delivery, spares, and installation coordination Accounts on purchasing controls, accuracy, and cost visibility Build strong working relationships while maintaining clear departmental accountability Candidate Profile Essential Proven experience leading multi-disciplinary teams across operations, office, or supply chain functions Strong people management skills, including setting expectations and addressing performance issues Highly organised with the ability to prioritise across multiple workflows Experience using data to analyse workload, team structure, or resourcing Ability to implement clear processes, ownership, and accountability Strong cross-functional collaboration and problem-solving skills Confident decision-maker with sound judgement and consistency Professional, fair, and credible leadership style Comfortable in a fully office-based, on-site leadership role Desirable Experience in distribution, logistics, or technical product environments Experience managing warehouse or stock-controlled operations Familiarity with ERP systems (e.g. SAP) Experience implementing or improving operational systems (e.g. WMS) Experience overseeing office facilities or workplace infrastructure Relevant qualification in supply chain, operations, or business management Skills: Operations Manager Supply Chain Manager Office Manager Benefits: Excellent