Who We Are Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Leixlip,IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . We now have exciting opportunities to apply for Customer Engineer Shift Manager positions in Applied Materials Ireland. These roles will be based out of our Customer Site in Leixlip, Co. Kildare. What you will do: The Customer Engineer Shift Manager will lead a shift, ensuring strong adherence to safety standards, effective performance management, robust workforce planning, and compliance with all established procedures and site ways of working. In this role, field services engineers will report directly to the Customer Engineer Shift Manager, who will work closely with other Customer Engineer Managers. The role holder will interface with all cross‑functional teams (including management, customer, planning, HR and logistics) to maintain safe operations and drive a culture of operational excellence. Key Responsibilities 1. Shift Leadership & Operations Lead day-to-day operations to ensure achievement of safety and quality. Manage shift handovers and ensure accurate communication across teams. Aid with monitoring tool performance and High Value Problem (HVP) troubleshooting. 2. People Management Supervise, coach, and develop the engineering team on shift. Manage scheduling, timekeeping, attendance, and performance conversations. Ensure shift onboarding and ongoing training compliance. 3. Operational Control/KPIs Drive Customer Engineer productivity Execute on customer contract KPI commitment (response time/machine availability) Manage internal contract KPI commitment (spares consumption, utilisation, tool escalation) Provide clear reports and updates to leadership and management 4. Safety & Compliance Maintain a strong safety culture and ensure adherence to all site safety policies. Lead safety briefings, conduct audits, and drive corrective actions for incidents. Ensure compliance with quality systems and roll out of new ways of working (WOWs). 5. Process compliance Partner with engineers to identify improvement opportunities and learnings. Support root-cause analysis and corrective action implementation. Promote right-first-time culture. Identify CE skill gaps for your team related to technical, customer interface and other soft skills Very knowledge on the Spares process and procedures and support of spares escalations. Good Knowledge of SAP 6. Continuous Improvement Lead or participate in a cross-functional improvement project Identify CE skill gaps for your team related to technical, customer interface and other soft skills Qualifications & Experience Essential Experience in a high-tech manufacturing engineering environment. Demonstrated leadership experience, (team lead, supervisor, or equivalent). Strong communication, coaching, and conflict-resolution skills. Ability to analyse data, understand KPIs, and drive decisions based on info. Ability to manage and balance priorities Preferred Qualification and/or equivalent experience in engineering/manufacturing discipline Experience with model based problem-solving Experience with automated tools/equipment and cleanroom operations. Familiarity with shift-based operations (including nights). xsokbrc Competencies Leadership & presence on the floor Decision-making under pressure Collaboration across disciplines Ownership and accountability Strong organisational and time-management skills Continuous improvement mindset Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Who We Are A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Leixlip,IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. What You’ll Do As a Field Service Engineer, you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team. Applicants must be flexible to work a 24/7 shift pattern and willing to travel off-site for up to 10 weeks for training Role Responsibilities: Perform field-based installation, configuration, maintenance, and upgrades of complex Applied Materials equipment, ensuring compliance with technical specifications and operational standards Use digital analytics for troubleshooting Apply basic diagnostic techniques to assess equipment and address technical issues Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) Coordinate and communicate directly with customers Fulfil additional duties, as assigned Minimum Qualifications: Successful completion of an Associate Degree (or higher) in a relevant field. At least 2 years of work experience in customer/field service support, or a related technical field Ability to read and interpret electrical and mechanical schematics Experience diagnosing and resolving basic technical challenges Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics Familiarity with hand tools and their appropriate usage, including digital multimeters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Able to meet all on-site requirements, including safety and environmental guidelines Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. xsokbrc Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
