Summary Posted: 16 Oct 2024 Weekly Hours: 39 Role Number: 200573800 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple donʼt just craft products - they build the kind of wonder that revolutionized entire industries. Itʼs the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The world of Artificial Intelligence and Machine Learning (AIML) is rapidly growing and the human annotation team is a big part of it. Siri is powered by Apple Intelligence and offers a faster, easier way to get things done on your Apple devices, even before you ask. The Data Operations team is passionate about technology with a focus on enriching the customer experience. We are looking for a motivated Annotation Analyst that demonstrates active listening, integrity and acute attention to detail. Bring passion and dedication to your job and there's no telling what you could accomplish. Description Our team is comprised of very talented individuals, who are passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements. Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the customer experience. This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs. The position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount. Minimum Qualifications French reading, writing, and comprehension skills to support the language specific market Fluency in English reading, writing and comprehension skills to partner with international teams Excellent active listening skills with the ability to understand verbal nuances Understanding of the local region and cultural variations Demonstrates integrity and focuses on customer privacy Preferred Qualifications Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect Highly organized with strong attention to detail Ability to independently navigate systems and tools Experience in content review or a similar environment, prior testing experience preferred Demonstrates flexibility and adaptability to changing work-flows and responsibilities Grows with a team where expertise is shared and feedback is welcomed Excels at working independently to make timely decisions and take appropriate actions Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI Successfully meets or exceeds targets, working within tight deadlines Ability to identify business process solutions that increase efficiencies Ability to maintain focus and aim for high results through large volumes of tasks Ability to work on safety data which could include offensive material Thrives in repetitive work and ambiguous scenarios Bachelor’s degree or equivalent job-related experience #J-18808-Ljbffr
Summary Posted: 16 Dec 2024 Role Number: 200582625 At Apple, we believe in the power of technology to enrich people’s lives. Everything we build is designed-first and foremost-with helping people in mind. We believe advertising is no different, and that its value should come from how it benefits customers, not what it extracts from them. Our Ad Platforms team applies that belief by delivering ads that add customer value, helping people discover content, supporting creators, and protecting and respecting everyone’s privacy. Our technology powers ads in the App Store, Apple News, Stocks, and Apple TV. We help developers and marketers of all sizes drive discovery of their apps across the App Store. Our display ads in Apple News and Stocks aid advertisers in promoting their products alongside trusted content in a brand-safe environment, while supporting publishers and journalists. We help advertisers connect with captivated audiences with our sponsorship integrations and experiences in live sports on Apple TV. Everything we do is with the unwavering commitment to privacy you expect from Apple. Because when advertising is done right, it benefits everyone. The Client Strategist for our Growth Accounts team focuses on an incredibly exciting segment of our clients, which demands the best-in-class partnership to achieve their business aspirations of growing within the App Store. Are you fascinated in understanding the "how-to" and then helping small and medium size App developers grow their business? Do you have a proven track record of success in the Ads Sales space with performance-type advertisers and agencies? If so, we would love to hear from you. Description The EMEA Growth Accounts team requires the ability to scale across a large portfolio of clients with high activity levels and drive impact in a short period of time. Our team is proficient at outreach to engage clients who are active and inactive, responsive and non-responsive. You are responsible for understanding your clients, building trust, and prioritizing high value-engagements. When preparing for client engagements, you will focus on creating value through positive interactions and comfortable utilizing internal tools to accurately prepare, pitch & implement opportunities. You are an exceptional communicator, highly analytical, resourceful, resilient, client-focused, team-oriented, and can work independently to meet revenue and business objectives - these behaviors define your role as a Client Strategist. Minimum Qualifications Experience in performance media sales, including working with a self-serve platform is required. Proven success working with small & medium sized app developers or similar role. Can demonstrate overachievement and meeting or exceeding sales targets in the digital ads space with a deep understanding of performance advertisers’ market strategies and their success measurement tactics. Exceptional communication and presentation skills, capable of delivering impactful messages both in person and over the phone. Ability to develop initial campaign success across a portfolio of clients, which then leads to credibility and trust, then comes with longer-term success. Demonstrate product and industry expertise in client interactions. Exceptional ability to manage multiple relationships within the performance marketing space. Capability of maintaining a robust business pipeline through email, phone, and in-person outreach and moving deals through planned, pitched, agreed, and implemented phases. Strong analytical skills, with the ability to leverage internal and external data sets to facilitate business growth for your clients. Natural collaborator with a team-oriented mindset, capable of thriving in a dynamic and exciting environment. Demonstrated professionalism and a positive demeanor, with a desire to develop business acumen and client-centricity. Proficiency in active listening and asking insightful questions for continuous learning. Preferred Qualifications An innate desire to make a difference, driven by self-motivation and a commitment to excel. Fluency in English and a second European language is ideal. Proven ability to work independently with flexibility to adapt and manage change effectively. #J-18808-Ljbffr
Summary Posted: 16 Dec 2024 Weekly Hours: 39 Role Number: 200581937 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The AppleCare Technologies Quality Engineering has an immediate opening for an Application Quality Engineer to lead advanced testing strategies, introducing innovative QA practices for logistics process flows and partner with freight carriers or third-party logistics providers. Your role is critical in shaping the QA processes, improving product quality, and driving the adoption of best practices across the organization. Your technical acumen, leadership through influence, and commitment to quality excellence play a pivotal role in advancing the organization's quality assurance practices in the logistics area and ensuring the delivery of exceptional products. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution. Description - Develop, implement, and maintain quality assurance processes specific to logistics applications (SAP EWM, MM, SD) - Ensure detailed and comprehensive Test Script Coverage for Logistics Applications - Ensure compliance with quality standards throughout logistics operations, from warehousing to transportation. - Work collaboratively with cross-functional teams including Logistics Business, IS&T, and Cross Functional QEs to identify and resolve quality issues. - Facilitate communication between business and IS&T to ensure alignment on quality objectives. - Analyse logistics processes and find opportunities for improvement through data analysis and quality metrics. - Conduct risk assessments and manage quality risks associated with logistics and drive business for sign off - Use SAP modules (such as SAP Extended Warehouse Management, SAP Inventory Management) to monitor logistics operations and quality metrics. - Provide training and support to business on quality standards and best practices. - Mentor junior quality engineers and support their professional development. - Create and maintain documentation related to quality processes, procedures, and audits - Prepare reports on quality performance and present findings to management. - Build Test Automation for Logistics application Minimum Qualifications Extensive experience in quality engineering, within a logistics environment. Knowledge of quality management systems, tools, and methodologies SAP functional experience in EWM or MM Preferred Qualifications Experience migrating from SAP R/3 to SAP S/4 HANA Excellent communication and interpersonal skills. Ability to work effectively in a cross-functional team environment. Strong analytical and problem-solving skills. Bachelor’s degree or equivalent experience in Engineering, Logistics, Quality Assurance, or a related field. #J-18808-Ljbffr
Summary Posted: 13 Dec 2024 Weekly Hours: 39 Role Number: 200579620 At Apple, new ways of thinking and insights can turn into extraordinary products very quickly. Apple is a place where extraordinary people gather to do their best work. At Apple, we craft products and experiences people once couldn't have envisioned, and now can't imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your ideal job! Every day we will connect you with your peers and colleagues, working in an environment that nurtures creativity, partnership and novelty in solving tough problems. You will work in a highly collaborative and multi-functional environment, with multiple deadlines, handling several projects at a time. You will be based out of Apple's EMEA Headquarters in Cork and you will be part of a geographically dispersed Test Engineering community. This is a great opportunity to work as part of Apple's outstanding Product Operations organisation. If you're keen to join one of the most successful companies in the world, then we'd love to hear from you. Let’s do our best work together. Description You will lead the efforts to build, maintain and optimise the test processes across our manufacturing, distribution centres and prototyping areas in collaboration with local and worldwide internal partners to ensure global consistency and standard methodology. The responsibilities for this position include the following: An experienced, hands-on, technical leader with in-depth technical knowledge and extensive experience in the field of Test Engineering. A proven track record of building, developing and leading inclusive, diverse and impactful multi-disciplined teams who deliver complex projects. An inspiring leader to challenge and develop senior engineering talent. Sharp analytical approach to problem solving and an outstanding ability to make thoughtful high quality decisions. Extensive management experience in a world class hi-tech Manufacturing or Operations environment. Minimum Qualifications BE/Master’s/PhD in Electrical / Electronic Engineering or similar academic qualification where the curriculum included HW engineering or equivalent proven experience. Strong test engineering skills with experience in HW / SW design, test / validation and implementation in large scale manufacturing / operations environments. Preferred Qualifications Experience with common H/W platforms and development methodologies / toolsets. Operate in a team environment and possess ability to respond effectively to changing priorities. Strong verbal and written communication skills with ability to clearly present information and ideas to a wide variety of audiences. Collaborative and customer-focused mentality. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. #J-18808-Ljbffr
Summary Posted: 10 Dec 2024 Role Number: 200581309 Imagine what you could do here. At Apple, new ideas have a way of becoming innovative products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are looking for a Technical Support Advisor to join our Apple Business Support (ABS) team. The SPS team responds to and handles technical requests from both high profiled business and education customers around the globe as well as Apple’s growing presence of pro-user customers. The primary functions include providing both phone and email support to Apple’s customers to assist with complex problem research, isolation, documentation, reporting and resolution. Do you have what it takes to be part of our innovative team? This is a full-time, permanent role based in our Hollyhill offices in Cork. Description Providing technical support for business and education customers, Apple’s Pro-Apps (including but not limited to Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator applications. As an ABS Technical Support Advisor, you will have extraordinary attention to detail in case management, follow-up and follow-through. You will report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. You will act as a point of contact to provide guidance and ensure rapid identification of emerging issues for professional solutions. You will assist in the product readiness process as appropriate and needed - reviewing technical materials such as submitted articles, training materials, etc. You will report technical issues and keep the manager well-informed. The SPS team maintains an ongoing expert knowledge of diverse technologies. Minimum Qualifications Proficiency in English & Portuguese. Suitable third level technical qualification or a minimum of 2 years experience in a similar environment. A general technical understanding of Apple iOS and CPU products; experience is an advantage. Experience in system administration, systems integration, technical support or professional service is a distinct advantage. Interest in two or more key technology areas: networking, directory services, file sharing protocols, web services, video editing and post-production, Microsoft or Linux server experience, 3rd party multimedia software, Radius (802.1X), SAN/fibre channel technologies. Music editing and mixing experience would be an advantage. Preferred Qualifications Self-motivated and passionate about customer service. Resourceful and flexible to job needs. Excellent interpersonal skills and an ability to deliver in a rapidly changing environment. Ability to respond to changing environments both at Apple and in the global changing technological environment. Solution focused with the ability to lead change. Troubleshooting experience and success. Ability to meet department SLA and targets. Ability to take on new roles, assignments and responsibilities as needed. Excellent communication skills both verbal and written. #J-18808-Ljbffr
Summary Apple is a place where extraordinary people gather to do their best work. At Apple, we craft products and experiences people once couldn't have envisioned, and now can't imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your ideal job. Just be prepared to dream big! We believe that collaboration is one of our key strengths, and every day we will connect you with your peers and colleagues, at one of the most diverse and inclusive companies in the world. As an individual, you'll contribute to our continued success, and be a key player within the function. As an R2R Accountant for one of our key Irish entities, you will work in the Global Business Solutions (GBS) Record to Report (R2R) team. Working with us, you will have excellent exposure to the Record to Report team as well as the wider Apple organisation. If you love working in a high-functioning team, are flexible and passionate about interacting with a range of people locally and globally, great at building relationships and love working on projects, then this position is an exciting opportunity for you. Description In this role you will be responsible for the accounting, US GAAP, local statutory and tax compliance for a number of legal entities in EMEIA. The successful candidate will: Be the key point of contact for these entities with overall financial accounting responsibility; preparing high quality financial statements, corporate income tax returns and other required compliance filings. To do this effectively you will be required to partner closely within R2R and the GBS pillars as well as with the EMEIA Tax, Corporate Legal and VAT Compliance teams. Manage the relationship with external advisors and statutory auditors for the statutory and tax compliance cycles. Ensure the monthly and quarterly close process for entities under your control is implemented flawlessly and that the month end close timetable is followed by accounting functions supporting the regional close. Liaise with other Accountants and Accounting Managers in R2R to ensure that consistent processes are applied across all regions and that there is consistent treatment of corporate finance policies. Assist the R2R team in all external audits, including tax audits from governmental agencies. Support Apple's compliance with new Pillar II rules. Build and maintain a strong control environment to ensure compliance with local regulatory requirements and ensuring processes are compliant for Sarbanes-Oxley (SOX). Ensure appropriate systems, processes, tools and business relationships exist to enable effective legal entity controllership and compliance. Support GBS initiatives and ad-hoc projects as requested. Minimum Qualifications Qualified Accountant, with 5+ years of post-qualified experience, with strong technical proficiency in US GAAP and IFRS/FR102. Statutory financial statements and corporate income tax return compliance experience. Strong Financial and Analytical Acumen: Ability to manage complex accounting / tax calculation models, interpret large sets of financial data, and provide clear guidance on compliance strategies. Meticulous and organized: Incredibly strong attention to detail with the ability to independently manage and prioritise multiple deliverables and meet ambitious deadlines in a fast-paced environment. Problem Solver: Ability to assess complex accounting and tax situations, identify risks, and provide practical solutions that address both regulatory and business needs. Capable of adapting to evolving global tax regulations and quickly responding to new requirements. Collaborative Approach: Experience working across multiple regions and organisational functions, with strong interpersonal skills and the ability to influence and build relationships at all levels. Preferred Qualifications Tax qualification, and/or a solid understanding of global tax compliance frameworks, is a plus. Experience working in a global matrix-organisation. At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations. For further information, and to apply, please visit our website via the “Apply” button below. #J-18808-Ljbffr
Summary Do you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do! Flawless operational excellence is a cornerstone of our ability to consistently surprise and delight our customers. An opportunity exists for an ambitious, highly motivated professional to join the Supply Demand Execution (SDE) team as an SDE Planner. We are looking for forward-thinking individuals who will be tasked with leading the end to end execution process for a number of our product lines to meet the demand of our customers within the EMEIA region (Europe, Middle East, India and Africa). This is a critical role that provides execution leadership on a cross functional basis across the wider operations organisation. Do you think strategically & anticipate change in direction? Are you persistent with your attention to detail, enjoy solving problems and have a passion for continuous process improvement? Key Qualifications Description Lead the execution activities for your designated product lines, ensuring a seamless exceptions based process. Identify, communicate and resolve any issues impacting the plan with the critical focus being on the customer. The scope of the execution activities will be managing across the Online, Retail and Reseller routes to market. Evaluate risks to the execution plan and proactively work with internal teams to implement contingencies & mitigate risk to achieving execution goals. Drive New Product Introduction (NPI), Quarter End and other peak event execution plans with a keen eye on simplification while at the same time balancing customer requirements and operational efficiency. Play a key role in stitching cross-functionally across the operations organisation for all key execution activities, particularly New Product Introductions (NPIs). Have the ability to scale from the detail to the higher more strategic perspective to ensure the best solutions are identified across all the partner teams. Influence and deliver process & system innovation as part of the SDE strategy for execution excellence, including the associated change management activities. Additional Requirements #J-18808-Ljbffr
Summary: Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once could not have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job! We would love to hear from you! In this role, you will devise and implement process & systems solutions that meet the needs of our business. Applying project management methodology to support the completion of key projects, you will bring business acumen, as well as superb communication and systems/digital fluency. Key Qualifications: Project manage multi-functional process and systems implementations which will include re-engineering processes in the supply chain. Own the analysis and recommendations of new process and technology needs for the full demand and supply chain to develop strategic direction. Influence and gain the consensus of partners on approach, priorities, and solutions. Understand business needs and approach problems with creativity and new ideas. Deliver clear and well thought out presentations for buy in and alignment. Additional Requirements: #J-18808-Ljbffr
Summary Posted: 11 Nov 2024 Weekly Hours: 39 Role Number: 200575781 Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job! The Product Operations team is looking for a passionate, self-motivated and hard-working Senior Buyer to be part of a diverse, dynamic and high-energy Supply Chain team. You will report directly to the Materials Manager & will have responsibilities for a range of commodities & reporting processes. You will collaborate with both internal and external partners to ensure the efficiency of our procurement processes. Description Coordinate the P.O placement with the Suppliers, OEM’s & other related functions. Ensure Supplier Performance & delivery commitments are met. Handle logistical issues among our partner manufacturers/suppliers and Apple. Engage directly with Global Supply Managers to confirm component and commodity pricing. Support site to site material transfers. EOL Management - Elimination of Excess and Obsolete material. Drive the monthly reserves process & dispositions. Provide regular forecasting to the supply base. Ensure all POs align with the correct pricing & interact closely with cross functional teams to resolve any invoice issues. Support the daily shortage process. You will support NPI activity across various programs. Drive Process improvement. Successful candidate will be required to liaise across time zones with Asia & US. Minimum Requirements Meaningful experience in a Supply Chain role in a global technology manufacturing operation. Experienced SAP user. Strong data analysis and numeric skills to identify trends & business opportunities. Preferred Qualifications Formal qualification in Supply Chain Management or Procurement would be an advantage. Demonstrated ability to build strong relationships across an organization. Strong communication and presentation abilities, written and verbal, to all levels of an organization. #J-18808-Ljbffr
Summary Posted: 8 Nov 2024 Weekly Hours: 39 Role Number: 200577262 At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The Retail Fulfilment Operations (RFO) team at Apple are looking for a dynamic and motivated candidate for the role of Retail Fulfilment Operations Supply/Demand Planner. You will be an ambitious self-starter with a strong work ethic, strong leadership skills and excellent interpersonal skills. You will have significant interaction with several internal departments such as Supply Demand Management, Logistics, Retail Market Development & Merchandising as well as our counterparts in Cupertino and in other regions. This role presents the opportunity to join the dynamic team of Retail Fulfilment Operations (RFO) in Cork. The RFO organisation is the “Voice of Retail in Operations” directly partnering with the various Retail teams. The team supports fulfilment execution processes as well providing key strategic direction for initiatives designed to ‘Surprise and Delight’ our customers. Description Plan and ensure successful execution of new product introductions and seasonal strategies. Support merchandising objectives, planograms and promotions. Partner with our Retail and Operations teams for New Store Openings. Analyse forecasted demand, inventory, and sell through velocities to ensure we achieve optimal service levels. Evaluate planning risks and implement contingency plans to mitigate. Evaluate, analyse and present data in executive reviews that drive impactful business decisions. Responsible for the end to end management of your product portfolio. Improve our planning processes. Identify improvement opportunities, drive innovation to achieve measurable benefits. Collaborate with our key business partners and understand the “Voice of the Customer.” Partner with Data Science team on automation of supply/demand processes and application of machine learning models to identify business insights & trends. Qualifications Demonstrate strong analytical skills; should have the ability to evaluate, analyse and present data with meaningful insights. Ability to deliver quality work to tight deadlines. Show a practical and solutions orientated approach to problem solving. Highly skilled communicator; both written and verbal. A self-starting, innovative individual who also can work effectively as part of a team. Strong work ethic, perseverance and flexibility to react to the challenges of a fast-paced environment. Preferred Qualifications Experience in supply chain/planning/forecasting/analytical role. Previous experience with industry standard MRP system. Experience with Power BI/Tableau or other data reporting/data visualisation tools. #J-18808-Ljbffr
