Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions
Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions
Job Title:Privacy Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Specialist (Swedish) Location: in Office at Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7 Salary: €26,900.3 + €4,500 language bonus Hours: 40 hours a week: Operational Hours 6:30am - 7:00pm Flexi-start time between 6:30am and 10:00am Overall Job Purpose The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment. Duties & Responsibilities ● Review and process incoming privacy requests through online tools in Swedish language and for various other markets as required using translation tools ● Evaluate validity of each request in line with our clients policies● Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments ● Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework ● Maintain a high level of quality in each case that you review ● Achieve weekly productivity deliverables as part of daily workflow ● Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness ● Develop skills in a number of different areas including data, tools and quality assessment Required Qualifications & Experience ● Fluency in written and spoken Swedish and English is essential ● Motivated by working in an environment that requires strong attention to detail ● Excellent communication skills both verbal and written ● Demonstrates ability to exercise impeccable judgment ● Ability to work in a fast paced environment with complex requests ● Ability to be flexible and adaptable to meet changing business needs ● Good computer literacy with the ability to quickly learn new tools● B.A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable Competencies ● Initiative ● Solution Orientation● Collaboration ● Organizational Commitment● Customer Focus ● Teamwork ● Results Orientated ● Attention to detail ● Problem Solving & Information Gathering ● Resilience & Adaptability Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What’s in it for you? Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business. What we offer: ● Wellness & Engagement Activities ● Quarterly Performance Bonus ● Relocation Support ● Majorel Feel Good Program ● Career & Personal Development● Competitive Salaries ● Paid Annual Leave● Health Insurance ● Full Product Training● Innovation Programs Equal Opportunities at Majorel Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. xsokbrc All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Use Your Power for Purpose Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. Our dedication to quality and safety drives everything we do, fostering a dynamic environment where your role is crucial in advancing healthcare solutions. Job Description: What You Will Achieve In this role, you will: Perform Microbiological testing analysis on, but not limited to, finished drug product, in process materials, stability samples and environmental monitoring. Responsible for calibration and use of laboratory instrumentation. Complete documentation associated with analytical results in a timely manner. Report and document any non-conformances to the QC Manager. Assist in the preparation and review of area documentation e.g. SOP's, Reports, Protocols. Assist in the training of other analysts. Ensure training compliance within assigned work area and QC. Perform and assist in additional duties as directed by the QC Manager. Ensure relevant assays are performed on samples in support of release test and stability test programs. Support any validation and qualification of test methods and processes. Facilitate laboratory investigations and support associated product investigation. Support Laboratory inspection and audits. Troubleshoot laboratory methods and instrument problems. Establish and monitor trend analysis program. Contribute to the operations of the Quality Control Laboratories. Liaise with all customers both internal and external. Record and review laboratory testing documentation to cGMP standard. Implement and adhere to appropriate levels of cGMP within the laboratory. Promote safety awareness and the established culture of IIF within the assigned work area. Ensure that sample analysis is conducted to meet batch disposition requirements. Here Is What You Need (Minimum Requirements) Third level Qualification in Science, Engineering or equivalent is preferred though not essential. Exceptions may be considered where relevant skills/experience and correct attitude and behaviours exist (this may be supplemented by further education in parallel) Excellent communication and interpersonal skills This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the incumbent. Incumbents may be asked to perform other duties as required Bonus Points If You Have (Preferred Requirements) Bachelor's Degree Experience in quality control within a biotech, pharmaceutical, or bio-pharmaceutical manufacturing environment. Proficiency in computer applications, including MS Office, Excel, Laboratory Information Management System, Access, and Trackwise Demonstrate the GC OWNIT values Adhere to all HR Policies as appropriate Personal Development plans focusing on the 70:20:10 guidelines CI tools/- capability is a key building block for learning & development - Trained and M1 certified. Proactive engagement with key stakeholders. Best practices developed and shared with other teams /sites. Best practices actively sought and copied. Proactive & effective communication within and across shifts Learn more about the general tasks related to this opportunity below, as well as required skills. Work Location Assignment: On Premise Work Location Assignment: On Premise Additional Information In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. Please note there is no relocation support available for this position How to apply Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you! Purpose Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. xsokbrc Your journey with Pfizer starts here! Quality Assurance and Control
Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions
Job Title: Automation Engineer (DS2) Do you have the skills to fill this role Read the complete details below, and make your application today. Department: Automation Engineering Role Description: Pfizer Ireland Pharmaceuticals' Grange Castle manufacturing plant is situated on a 90-acre site in South Dublin. The state-of-the-art technology and production expertise at Grange Castle result in the production of quality-driven products that improve people's lives around the world. The site houses advanced pilot plants, laboratories, and equipment for developing processes for producing various biological drugs, including proteins. The experienced Automation Engineer will be part of the Grange Castle Drug Substance 2 Automation team, working in our brand new highly automated plant at Grange Castle. Reporting to the Automation Lead, this role will be a key member of the DS2 Automation team through commissioning, qualification, demo batches, and supporting the ultimate transition through to sustaining manufacturing. Some Role Responsibilities: Working as part of an experienced Automation DS2 Team. Collaborating with Process SMEs, CQV Leads, and Automation Engineers to understand process requirements. Generating all the key technical inputs into functional design specifications from all stakeholders. Participating in and signing off on key Functional design aspects as required. Implementing the ACP’s (Automation Change Pack) to make the required code changes. Supporting project reviews internally with key stakeholders within Automation and customers as required. Supporting commissioning activities, qualification activities, and the transition from project to sustaining manufacturing. Ensure that work performed is accurate, timely, efficient and compliant with corporate policies, Good Manufacturing Practices regulations, and Regulatory Agency requirements. Must be solutions orientated, delivery focused and passionate about supporting production with technical support solutions. Qualifications: Must-Have: Degree in Electrical/Electronic or Chemical Engineering, or a related field with substantial experience. 5+ years of experience as an Automation Engineer within the biotechnology industry in a regulated GMP environment, delivering Emerson DeltaV solutions (S88 model) and/or high-level expertise in PLC and SCADA based systems including integration. Ability to liaise with process engineers to define scope and deliver on specifications with very strong documentation skills and attention to detail. Automation Compliance lifecycle & Change management relevant experience Experience with process plant commissioning. Strong team player with the ability to develop relationships and work closely with several cross-functional disciplines, both within and outside of the function and organization. Good working knowledge of ISA95 and ISA88, CFR (Code of Federal Regulation) Part 11, EU (European Union) Annex 11. Excellent communication skills with the ability to formulate thoughts in a clear and concise manner to provide clarity and a path forward on any issues. Nice-to-Have: Master's degree Knowledge of site operations Work Location Assignment: On Premise Additional Information In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. Please note there is no relocation support available for this position How to apply Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you! Purpose Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. xsokbrc Your journey with Pfizer starts here! Engineering
Quality & Support The following information aims to provide potential candidates with a better understanding of the requirements for this role. Analyst Is considered a tenured agent that supports and coaches team members while enforcing policies and driving quality performance, while balancing the need for efficiency. They will be the main liaison between training, quality, and operations Responsibilities to include but not be limited the following Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required. Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance. Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics. Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams. Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.Mentor new teammates the use of audit tools and systems Develop process documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersWork closely with Quality Leaders to develop and support the planning and design of improvement initiatives. Coach and mentor new hire ‘Agents’ during nesting phase on the floor Provide Real Time support by resolving inquiries coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. xsokbrc Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc). Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site Review production jobs in the agreed turnaround times and standards of quality Recommended Qualifications Passion for providing 1:1 support to people with accuracy and empathy2+ years' experience in a quality control environment Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential Experience with Tableau/Power BI or other similar tools is a plusExceptional attention to detail and nuance Demonstrated ability to perform well in a highly dynamic, rapidly changing environment Strong critical thinking and problem-solving skillsPreferred trust and safety experience Ability to multitask and work independently in an unstructured environment High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Job Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Title: WFM Manager Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Eastpoint Business Park (Alfie Byrne, Dublin). 100%, ON-SITE. Contract Type: Permanent Grade: C2 Job Summary / Overview We are seeking a dynamic and highly skilled WFM Manager to join our team supporting our clients, and delivery of best TP WFM Standards to Operations, Client and the business. You will be a part of an Integral UK & Ireland TP core WFM group and will closely coordinate with our Clients and Global team members to embed Best WFM processes, and quality of WFM Services to Internal and Client Stakeholders. The ideal candidate will liaise closely with UK & Ireland WFM and Client members to lead the end to end WFM processes, by working with a team of Analysts, Real Time members, closely coordinate with MI/ Finance POC’s to analyze and share data-driven insights, ensuring the optimal performance to the business/ clients, by effective utilization of resources and its management. Key Responsibilities and Accountabilities (…Responsibilities to include but not be limited the following) Overseeing & Managing a team of Forecasters, Schedulers, and Real-Time Leader and Analyst, and responsible for end-to-end workforce strategy, execution, and performance optimization for our Client and TP Stakeholders. Adopt to WFM Standards, TPS – Teleperformance Systems or relevant tools for day-to-day capacity and management Lead tracking and support of the allocation of work, auditing and administration of supply and physical capacity across complex operations. Support implementing data-driven strategies balancing the priorities and timelines of multiple business units. Build tools to enable allocation of projected demand, supply and other factors influencing utilization of capacity and physical footprint and requirements and provide feedback, support and suggestions to Client on optimization opportunities. Coordinate with Client to plan potential new buildouts. Track and record allocation of programs across footprints ensuring end-to-end system coordination. Maintain processes to promote responsible utilization of our footprint. Provide timely responses to Client supply inquiries and proactively create opportunities for capacity creation. Measuring KPIs like forecast accuracy, shrinkage, and occupancy to drive improvements. Coordination with UK team and management for hold up of consistent view required for UK Seating reporting, WFM Dashboards, KPI reporting etc.Building trust, motivating teams, and fostering collaboration across WFM functions. Handling disputes over shifts, workload, or performance fairly and effectively. Aligning staffing costs with financial targets and optimizing resource allocation. Ensuring schedules meet labor laws, union agreements, and organizational policies. Leading WFM initiatives, tool implementations, and process improvements. Leveraging tools like Excel, SQL, Power BI, or Tableau to generate actionable insights. Coaching forecasters, schedulers, and real-time analysts to grow professionally. Create and deliver comprehensive management information reports for UK support Develop dashboards and visualization tools for easy data interpretation. Utilize data analytics to monitor workforce performance and productivity. Generate reports and dashboards to provide insights and support decision-making processes.Collaborate with WFM Leads/ senior management to develop strategies based on data insights. Support decision-making processes through data-driven recommendations. Performance Monitoring: Identify trends, variances, and areas for improvement Recommended Qualifications & Skills Preferred - Require hands-on experience with specific platforms (Agent Connect, Anaplan, IEX or any other WFM Systems). xsokbrc Knowledge of Power BI like Tableau. Strong analytical ability, leadership, and expertise in forecasting, scheduling, and real-time managementDynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity Strategic thinker with strong analytical and problem-solving skills 8+ years of experience in operations, preferably in technology industry 5+ years of people management experience, including managing leaders, and astrong desire to develop team members Empathy for the Client community and passion to create an exceptional experience and provide outstanding support Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members Adaptable and energized by a fast-paced environment Bachelor’s degree, or equivalent
Multi Channel- Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Quality Expert Reviewer (Fluent Bilingual Maghreb/English Speaker) - Dublin City Centre Must be able to evidence previous Content Moderator Experience Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon! Start Dates: Various Location: Onsite Dublin city centre (no work at home option currently available) Salary: €42,667.00 Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00 Training: 4 weeks on site in Dublin Contract: Permanent Background Checking: Right to Work Criminal Record Check Credit Check Any other associated checks Joining the team: Please note that this role is fully office based in Dublin. **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** Duties and responsibilities You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to: a) Content Moderation - content includes the following topics unless otherwise mutually agreed: Organizing or credibly threatening violence Promoting self-harm Organizing theft, vandalism, fraud, poaching, or sale of restricted goods Misrepresentation, impersonation and privacy violations Hate speech, bullying Phishing, spam, and malware Child Exploitation Nudity, pornography Sexual solicitation Others as mutually agreed in an SCN b) ID Review and Authenticity/Access Flows; c) Escalations. The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas: HERO (viral/meme content) DOI (Dangerous Organization) "High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What you get from us - Healthcare insuranceDeath in service Annual leave 20days + 10 days bank holiday4% pensionBonus (non contractual and applicable for certain roles) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or .uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. xsokbrc Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Scheduling/Real Time Apply fast, check the full description by scrolling below to find out the full requirements for this role. Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level Recommended Qualifications 3+ years of tenure in WFM intraday and scheduling positionsProven experience in operating and directly handling a scope of more than 500 FTEs Proven experience in scheduling distribution/bidding of more than 2000 FTEs Creative xsokbrc and problem solving oriented Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.) Excellent communication skills Proactive and able to take decisions based on real time situationsKnowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable Advanced Excel skills (LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, macros) Studies in Engineering, Business Administration, or related fieldsExperience working with internal/ external stakeholders in multiple geographic regions
