This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asa Switchboard Operator. Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner. Specific Duties To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner; To be fully aware of any menu updates, hotel promotions, corporate promotions or special ; To liaise with other departments to ensure that all guest requests are attended to efficiently. To assist guests with checking into and out of the hotel in a timely manner To answer guest queries in person, over the phone or via email To ensure that all guests requests are completed What do we have to offer you: Competitive Salary Premium rates for Sunday work Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide Access to a variety of learning and development opportunities Increased holiday entitlement for long-service employees Meals whilst on duty in our employee restaurant Employee Assistance Program - mental health and well-being support Complimentary provision and laundry of uniforms General responsibilities: To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests; To have an understanding of the Hotels Vision & Mission statement as communicated to the team; To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to; To be vigilant throughout the Hotel to promote security; To have strong product knowledge of all areas of the hotel; To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams; To comply with the hotel's cash handling procedure. People: To attend appraisal reviews when requested by the Head of Department; To understand and comply with the hotels employee handbook; To attend departmental daily briefings; To attend monthly departmental meetings/ General Team Meetings, ECCM when required; To adhere to the hotels grooming procedures; To clock in and out of the Alkimii at the start and finish of each shift and for breaks; To inform your manager if you did not receive your break entitlement. The above list is not exhaustive and may be added to in the future. Knowledge of Thai culture will be valued. References: All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be: A corporate email and/or phone number or A letter in a headed paper signed by the manager / People & Culture We will not ask for reference details until you reach the interview stage. Skills: Front Office Hotel Hospitality SAP Benefits: Meal Allowance / Canteen Uniforms/Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards
A luxury hotel in Dublin seeks a Spa Operations Assistant to oversee daily functions and ensure cleanliness and guest satisfaction. The candidate will assist with team management and provide high-quality service. Responsibilities include leading spa personnel, managing inventory, and addressing guest feedback. This role requires a professional demeanor and the right to work full-time in Ireland/EU. Join a renowned establishment focused on luxury and excellence. #J-18808-Ljbffr
Overview Anantara The Marker Dublin Hotel is a Leading Hotel of the World and a luxury hotel in Dublin. The property is part of Anantara and is inspired by the elements, overlooking the waterfront of Grand Canal Square. It is positioned to be convenient for exploring the city’s main tourist attractions, business and financial districts, and is close to the IFSC and the Convention Centre Dublin. The hotel is in the regenerated Docklands, offering an environment suitable for both business and leisure guests. Responsibilities To assist with the daily operations including the reception, gym, leisure area and treatment rooms. To cover reception whenever required. To carry out a full walk of the Spa areas at the beginning and end of shift and ensure that all checklists are being carried out by the team. To ensure all areas are checked to the highest standards of cleanliness and maintenance is reported promptly and followed up until completion. To ensure departmental briefings are carried out at relevant times in the absence of the Spa & Wellness Manager. To attend all meetings as requested in the Spa Manager’s absence (e.g., morning briefings, HOD monthly meetings). To deal with and resolve any team member performance issues that arise in the absence of the Spa & Wellness Manager. To ensure that all team members comply with the employee handbook and the hotel groomings policy. To manage the Time and Attendance System and ensure it is monitored in the absence of the Spa & Wellness Manager. To ensure that all team members are rostered in accordance with the Organisation of Working Time Act and that rosters and payroll for the team are completed in line with internal procedures. To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests. To deliver excellent care to our guests. To assist with the implementation of the Spa Standards using LQA and Anantara SPA operating procedures. To lead and continually re-assess/train spa therapists to ensure the highest level of delivery, knowledge, and experience at all times, including a set induction period for all new team members. To assist in conducting quality self-assessments on a weekly basis. To create a warm and welcoming atmosphere for our guests, ensuring their needs are met and expectations are exceeded at every touchpoint. To assist in maximizing the Spa’s business potential through effective yield management, booking procedures, strong retailing and up selling. To monitor booking and email platforms. To ensure all administration logs are accurate and updated daily (e.g., daily reporting, membership logs, gift vouchers, turn away reports, commission and gratuity reports). To carry out monthly stock takes, ensuring accurate recording of inventory in SAP. To manage the ordering of products when required. To resolve any invoicing incidences related to Spa orders in collaboration with the stores team. To monitor guest feedback and assist the Spa & Wellness Manager with the implementation of systems to address relevant comments, ensuring continuous guest satisfaction. To assist in ensuring guest feedback is acted upon in a timely manner. To work with the Spa & Wellness Manager to initiate and implement ideas for future growth and development. To comply with the hotel’s cash handling procedures and ensure that all team members are trained accordingly. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. Must also currently have the right to work full time in Ireland / EU. Skills Spa · Health · Beauty #J-18808-Ljbffr
Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the citys main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin. Part of the regenerated Docklands that exemplify the citys cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres. We are searching for an experienced Concierge to join our team in early 2026 As well as assisting guests with a variety of requests, such as booking reservations for dining or events, arranging transportation, and providing local recommendations for attractions and entertainment you will; Be responsible for the concierge knowledge and information of the entire front office team; To work with the hotels designated suppliers in line with, the hotel agreed SOPs and procedures; Deliver an outstanding luxury concierge experience to all guests; Work with and support the guest services team to deliver LQA standards; Have great organisation and communication skills; Be the key point of contact for guests for enquires and leisure bookings such as restaurants and tours; Provide guests with information about attractions, facilities, services and activities in and outside of the property; Communicate any special request from guests to the respective department and note guest reservations on PMS; Coordinate with respective departments and ensure special requests from guests are met; Offer all guests assistance with Valet Parking and provide luggage assistance; To provide support to the reception team by answering telephones and light reception duties such as check-in and check-out when required; Complete all tasks on the checklist which is subject to regular updates; Work and support the Front of House Management team to complete all guest-related tasks and respond to guest queries; Communicate with all departments about any special activities and events taking place in the city; Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. Must currently be a member ofLes Clefs d'Or Must also currently have the right to work Full time in Ireland / EU. Skills: Hotel service Concierge informaiton Guest Services Benefits: Meal Allowance / Canteen Uniform
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the citys main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin. Part of the regenerated Docklands that exemplify the citys cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres. We are searching for an experienced Assistant Spa Manager to join our team in early 2026 Duties would be To assist with the daily operations including the reception, gym, leisure area and treatment rooms. To cover reception whenever required. To carry out a full walk of the Spa areas at the beginning and end of shift and ensure that all checklists are being carried out by the team. To ensure all areas are checked to the highest standards of cleanliness and maintenance is reported promptly and followed up until completion. To ensure departmental briefings are carried out at relevant times in the absence of the Spa & Wellness Manager. To attend all meetings as requested in the Spa Managers absence e.g., morning briefings, HOD monthly meetings etc. To deal with and resolve any team member performance issues that arise in the absence of the Spa & Wellness Manager. To ensure that all team members comply with the employee handbook and the hotel groomings policy. To manage the Time and Attendance System and ensure it is monitored in the absence of the Spa & Wellness Manager. To ensure that all team members are rostered in accordance with the Organisation of Working Time Act and that rosters and payroll for the team are completed in line with internal procedures. To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests. To deliver excellent care to our guests. To assist with the implementation of the Spa Standards using LQA and Anantara SPA operating procedures. To lead and continually re-assess/train spa therapists to ensure the highest level of delivery, knowledge, and experience at all times, this includes a set induction period for all new team members. To assist in conducting quality self-assessments on a weekly basis. To create a warm and welcoming atmosphere for our guests, ensuring their needs are met and expectations are exceeded at every touchpoint. To assist in maximizing the Spas business potential through effective yield management, booking procedures, strong retailing and up selling. To monitor booking and email platforms. To ensure all administration logs are accurate and being updated daily. This includes but is not limited to daily reporting, membership logs, gift vouchers, turn away reports, commission and gratuity reports. To carry out monthly stock takes, ensuring accurate recording of the inventory in SAP. To manage the ordering of products when required. To resolve any invoicing incidences related to Spa orders working closely with the stores team. To monitor guest feedback and to assist the Spa & Wellness Manager with the implementation of systems to address relevant comments thus ensuring continuous guest satisfaction. To assist in ensuring guest feedback is acted upon in a timely manner. To work with the Spa & Wellness Manager to initiate and instigate new ideas and avenues for guaranteed future growth and development. To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. Must also currently have the right to work Full time in Ireland / EU. Skills: Spa Health Beauty
