An Post Application Support Team (APS), as part of Group Technology Solutions (GTS), delivers application support and IT Service Management for a portfolio of business-critical applications and services across the An Post Retail and Commerce streams. We are seeking an experienced professional to join us as the SAP CDC (Customer Data Cloud) Technical Lead. Reporting to the PaaS and Shared Services Team Lead, this role will be responsible for establishing, managing, and evolving SAP CDC as an enterprise technology within An Post. As a senior support specialist, the successful candidate will also contribute to the ongoing general development of the APS support model, with a strong emphasis on automation and continuous improvement. This position may require participation in an on-call or out-of-hours work when necessary. Key Responsibilities The principal responsibilities associated with the role include, but are not limited, to the following: SAP CDC Build, lead, and continuously develop technical support for SAP CDC as a key enterprise technology within An Post. Establish and embed an operational support model for SAP CDC in collaboration with the APS team. Drive effective Knowledge Management through the creation and standardisation of runbooks and SOPs. Work closely with GTS and business stakeholders to ensure all solutions meet compliance requirements and align with organisational needs. General Champion opportunities for automation, partnership, and process optimisation. Collaborate with APS and internal/external partners to create consistent and scalable support models with demand management Take a leadership role in enhancing Knowledge Management practices, ensuring high-quality, standardised runbooks and SOPs. Ensure strong availability, reliability, and capacity management using enterprise-grade tools and processes. Lead the resolution of complex incidents, coordinating efforts across cross-functional teams. Mentor junior team members and contribute to their ongoing professional development. Demonstrate An Post Values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them Qualifications The ideal candidate will possess a relevant third level qualification or equivalent technical/industry experience along with minimum 5 years of relevant technical IT experience. You will have an awareness and understanding of An Post Retail and Commerce services. Strong interpersonal skills are essential, with the ability to collaborate effectively with team members and stakeholders You must also demonstrate flexibility and the ability to adapt to changing priorities. Experience and knowledge of the following is essential: IT infrastructure and application support (On-Premise, Colocation and Cloud) Information Security Automation and Continuous Improvement Knowledge Management and Knowledge Sharing, Runbooks, SOPs Industry standards and regulations, e.g. GDPR, ISO 27001, PCI-DSS Monitoring and alerting tools, e.g. Application Insights, SolarWinds Agile and ITIL methodologies IT Service Management, particularly Incident, Request and Problem Management Availability, Reliability and Capacity Management Knowledge of SAP CDC or similar platform Critical Competencies( The following competencies are critical to the delivery of results and/or to superior performance in this role:) Technical/Professional Knowledge Problem solving and analysis Planning and Organising Quality & Customer Focused Attention to detail Benefits An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City Centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Thursday 23rd April 2026. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. We are committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. Read more about our strategy and our progress today!
The APS Team (Application Support Team within Group Technology Solutions (GTS)) delivers application support and IT Service Management for a portfolio of business-critical applications and services across the An Post Retail and Commerce streams. We are seeking an experienced professional to join us as the SAP CDC (Customer Data Cloud) Technical Lead. Reporting to the PaaS and Shared Services Team Lead, this role will be responsible for establishing, managing, and evolving SAP CDC as an enterprise technology within An Post. As a senior support specialist, the successful candidate will also contribute to the ongoing general development of the APS support model, with a strong emphasis on automation and continuous improvement. This position may require participation in an on-call or out-of-hours work when necessary. Key Responsibilities The principal responsibilities associated with the role include, but are not limited, to the following: SAP CDC Build, lead, and continuously develop technical support for SAP CDC as a key enterprise technology within An Post. Establish and embed an operational support model for SAP CDC in collaboration with the APS team. Drive effective Knowledge Management through the creation and standardisation of runbooks and SOPs. Work closely with GTS and business stakeholders to ensure all solutions meet compliance requirements and align with organisational needs. General Champion opportunities for automation, partnership, and process optimisation. Collaborate with APS and internal/external partners to create consistent and scalable support models with demand management Take a leadership role in enhancing Knowledge Management practices, ensuring high-quality, standardised runbooks and SOPs. Ensure strong availability, reliability, and capacity management using enterprise-grade tools and processes. Lead the resolution of complex incidents, coordinating efforts across cross-functional teams. Mentor junior team members and contribute to their ongoing professional development. Demonstrate An Post Values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them Qualifications The ideal candidate will possess a relevant third level qualification or equivalent technical/industry experience along with minimum 5 years of relevant technical IT experience. You will have an awareness and understanding of An Post Retail and Commerce services. Strong interpersonal skills are essential, with the ability to collaborate effectively with team members and stakeholders You must also demonstrate flexibility and the ability to adapt to changing priorities. Experience and knowledge of the following is essential: IT infrastructure and application support (On-Premise, Colocation and Cloud) Information Security Automation and Continuous Improvement Knowledge Management and Knowledge Sharing, Runbooks, SOPs Industry standards and regulations, e.g. GDPR, ISO 27001, PCI-DSS Monitoring and alerting tools, e.g. Application Insights, SolarWinds Agile and ITIL methodologies IT Service Management, particularly Incident, Request and Problem Management Availability, Reliability and Capacity Management Knowledge of SAP CDC or similar platform Critical Competencies( The following competencies are critical to the delivery of results and/or to superior performance in this role:) Technical/Professional Knowledge Problem solving and analysis Planning and Organising Quality & Customer Focused Attention to detail Benefits An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City Centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Thursday 23rd April 2026. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. We are committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. Read more about our strategy and our progress today!
This role will be reporting to the IT Service Manager in Service Management Office(SMO). The Service Delivery Manager brings IT technical capability and knowledge to ensure services run smoothly, meet agreed standards, and deliver value to the business. Service Delivery Managers excel at bridging the gap between technical teams and customers and ensuring internal client satisfaction. The successful candidate will be required to go on-call or perform out of hours work as appropriate. Responsibilities The primary accountabilities associated with this role include but are not limited to the following: Drive continuous improvement and consistency across IT service delivery to enhance quality, efficiency, and customer satisfaction Lead transition process and chair meetings between Project and Service teams to ensure agreed standards are met when transitioning projects into service. Manage the Major incident Management Process Act as the primary contact for service levels, SLAs, KPIs, and global issue resolution, including change enablement management and stakeholder communication Assist in overseeing supplier partnerships, ensuring governance, compliance, and contractual quality Monitor and report on service performance, proactively addressing gaps and driving process improvements Coordinate rapid resolution of service failures to minimise disruption and revenue loss Demonstrate An Post Values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them. Qualifications The ideal candidate will have a relevant third-level qualification in similar field/IT Service discipline with minimum 2 years experience in a Service Delivery Manager role in a medium to large enterprise. Proven capability to manage significant service outages successfully. Stakeholder management experience, Communication, coordination & presentation skills. Critical Competencies(The following competencies are critical to the delivery of results and/or to superior performance in this role) Initiative Quality & Customer Focused. Decision Making & judgement Building & Maintaining relationships Teamwork Benefits An?Post Company Medical Scheme An?Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An?Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City Centre location How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Thursday 23rd April 2026. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. We are committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at?An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities?we serve. Read more about our strategy and our progress today!
A leading postal and financial service provider in Ireland is seeking a Finance Manager for their Parcels & AFRS Teams. This vital role encompasses leading billing and collections, ensuring accurate financial reporting, and developing a high-performance team. Candidates should be qualified accountants with experience in Revenue Accounting and Credit Control, as well as strong leadership and change management skills. The position offers a competitive remuneration package and various employee benefits. #J-18808-Ljbffr
A leading financial and postal services organization in Dublin is seeking a Data & Analytics Solutions Leader to provide technical leadership in the development of scalable, high-quality data solutions. With a focus on data architecture and innovation, candidates should have at least 5 years of experience and expertise in modern data technologies. This role requires a collaborative approach to ensure compliance with regulatory standards and to enhance the organization’s data capabilities. #J-18808-Ljbffr
The Group Technology Solutions (GTS) Data & Analytics Solutions team are responsible for the maintenance and development of our data warehousing, data analytics, and data science systems and business solutions. The team ensure that our data warehouse is up to date containing the latest data from multiple operational systems and our application systems are available for use. In addition, the team work to enhance the solutions working alongside our Business insights Team and wider IT and business colleagues. Reporting to the Data & Analytics Solutions Manager, this role will provide technical leadership to support our ongoing management and development of Data & Analytics Solutions ,with a strong focus on data architecture and innovation to deliver high-quality, scalable, and secure data solutions. Key Responsibilities The principal responsibilities associated with this role include, but are not limited to the following: Design, develop, and maintain the enterprise Data & Analytics technologies, ensuring alignment with business strategy and technology standards. Design and manage the structure of data systems including databases, warehouses, data lakes, lake houses and pipelines to ensure scalability, security, and performance. Define and maintain data models, metadata, and data quality standards to improve data integration, consistency, and accessibility. Design and implement ETL/ELT processes from multiple sources into the organization’s data platforms, ensuring quality and efficiency. Work with D&A Management to define long-term technology strategy and innovation roadmaps across data management, data engineering and data platforms and execution of agreed strategy. Evaluate and implement modern data technologies that drive innovation and value. Ensure that all new and enhanced Data & Analytics solutions are successfully transitioned to the support team, with appropriate handover documentation, training, and support models in place to maintain service continuity. Collaborate with IT, Business insight team, and data consumers to understand requirements and translate them into technical designs. Ensure compliance with security, data privacy, and regulatory standards in all data architecture and solution designs. Demonstrate An Post Values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them. Qualifications The ideal candidate will have a relevant third-level qualification and at least 5 years’ experience designing and implementing and maintaining data models and enterprise data architecture solutions. You will have strong technical expertise and design experience with data warehousing, data modeling, and data analysis projects and in particular will have experience with modern data architecture concepts including : Cloud data platforms (MS Fabric, OCI, Azure) and modern data technologies Database and data integration tools (Oracle databases, Azure DBs, Oracle Data Integrator(ODI), MS Fabric Pipelines & DataFlows, PySpark, Azure Data Factory). Visualization and BI technologies (Power BI, Oracle Analytics (OAS/OAC)).Programming and data science languages (Python, R, PL/SQL, Java). Deep understanding of data architecture principles, entity-relationship modelling, metadata management, and data quality frameworks. Proven experience working within Agile delivery frameworks (e.g., Scrum, Kanban), including participation in sprint planning, daily stand-ups, retrospectives, and iterative product delivery. Strong grasp of security, privacy-by-design, and regulatory requirements in enterprise data environments. Youwill be quality-focused and collaborative, with excellent communication and leadership skills. Experience leading and/or mentoring data engineering and analytics teams is highly desirable. Critical Competencies Technical/professional knowledge Problem solving & Analysis Decision making/judgement Leadership An Post Company Medical Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pm on Friday 27th March 2026.At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. We are committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact Talent Acquisition Team. About An Post An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today! #J-18808-Ljbffr
Parcels are a key strategic growth area in the business and contract parcels have more than tripled over past 5 years and continued further significant growth needs to be planned for. Additionally, the level of complexity and speed of change has been accelerating, with customs changes, surcharges and ongoing on-boarding of large customers, with their own specific requirements. This area is dynamic & fast paced, a key contributor to maintaining strong cash-flow and responding to a complex and growing customer base. Reporting to the Senior Finance Manager – An Post Commerce Revenue, in this role you will lead Parcels Revenue & AFRS (Annual Fee Response Service) Teams and will be primarily responsible for Parcel’s & AFRS billing and collections. You will promote financial and timely performance by assuring the integrity of financial results, developing robust billing processes & Finance systems, while also. ensuring the effectiveness of internal controls and compliance with all statutory obligations. The role will have a strong emphasis on optimising revenue, strong credit control, staff development, systems improvement & involvement in strategic projects. In addition, the Finance Manager – Parcels & AFRS will provide a value-added service to the Finance & APC Management Team. Responsibilities The principal responsibilities associated with this role include, but are not limited to the following; Ownership of end-to-end Parcels & AFRS Revenue month-end, quarter end and year-end procedures to ensure complete, timely and accurate reporting, of all Parcels & AFRS Revenue streams, to be included in the An Post management accounts. Review of inputs to month-end, quarter end & year end reporting including the preparation, review and presentation of financial analysis and commentary. Support Senior Finance Manager & wider Parcels & AFRS Revenue team, to ensure prompt payment of all outstanding liabilities, with particular emphasis on control & reporting of debtor’s days and working with customers to ensure correct information flows and automation in place, to support on-time payment. Review monthly balance sheet account reconciliations and follow-up and resolve reconciling items in a timely manner. Co-ordinate the design and upgrading of Parcels & AFRS Revenue systems. Continuing involvement in changes to organisation and systems to ensure easier transitions, including project management, testing and training, when required. Provide specialised knowledge and technical skills to support business change projects within Parcels & AFRS Revenue including, systems development, standardisation & automation. In conjunction with the Commercial Team prepare Parcels & AFRS Revenue budgets and forecasts, as required. Assist the APC Commercial Management in relation to financial tasks. Also provide support, especially in relation to ad-hoc requests for information or advice on how to best generate information from the systems. Attend Regular meetings to circulate information and train in new processes/procedures. Manage the Parcels & AFRS Finance Revenue teams (10+ direct reports), providing mentoring and support in their roles, ensuring they all have clear accountabilities and receive appropriate development & training both internally & externally. Documentation of end-to-end processes to maximize efficiency and reduce misstatement risk in reporting. Operate within the required controls framework, oversight of control procedures. Compile & control returns from various sources within Parcels & AFRS Revenue, produce consolidated data/results and escalating issues or variances as necessary. Addressing ad-hoc queries and participating in projects as required. To effect Corporate Governance requirements and compliance within An Post by promoting awareness of control requirements at all times. Advocate and actively demonstrate An Post core values and behaviours. Knowledge & Experience The successful candidate will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with at least 2-5 years’ post qualification work experience in Revenue Accounting & Credit control, along with a strong background in change management & system improvement. You will also have proven experience of leading and developing a sizeable high performing team. The ability to make informed quality decisions as a result of monitoring, analysis, challenge and debate is critical. You will be a flexible thinker and a strong communicator with the ability to simplify complex messages, and influence key stakeholders. It is essential that you can effectively manage a team, work within strict deadlines & demonstrate an ability to understand, energise and coach others. You will have a detailed knowledge of An Post’s Revenue reporting systems, or the ability to acquire this quickly and comprehensively. (The following competencies are critical to the delivery of results and/or to superior performance in this role) Results orientation Leadership Technical / professional knowledge Problem Solving and Analysis About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An Post Company Medical Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass City centre location How to Apply? We welcome all interested candidates to submit a detailed CV before 5pm on Tuesday 7th April 2026 At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us at talent@anpost.ie. About An Post An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today! #J-18808-Ljbffr
