Investment Operations Analyst page is loaded Investment Operations Analyst Apply locations Dublin time type Full time posted on Posted Today job requisition id JR2503807 Who We Are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to Know the Business The Investments business is one of the key drivers of revenues and profitability at AIG. Our Investments professionals are responsible for investing the insurance premiums and deposits we collect to generate net investment income that is available to pay claims or benefits and provide returns to shareholders. AIG Investments provides advisory and asset management solutions to AIG, its business units and third-party clients, globally, maintaining an internal investment platform across multiple asset classes. These asset classes include investment grade and high yield corporate debt, sovereign and emerging market debt, municipal debt, securitized products, residential and commercial mortgage loans, private placements, real estate, public equities and private equity. The Investment team is comprised of portfolio managers, traders, research analysts, product owners, loan originators and underwriters and other professionals endeavouring to provide strong returns on our clients’ invested capital. At AIG Investments, we are thought leaders in the global asset management industry with expertise and capital spanning the globe. About the Role – Investment Operations Analyst The successful candidate will report into the Head of Operations, providing back/middle office support to both Internal and External Stakeholders not limited to but including, AIG Affiliate Insurance Co’s, Third Party Investors, Global Capital Markets, Compliance and AIG Treasury. Additional responsibility of this role includes oversight of investment activities performed on behalf of the AIG General Insurance International Portfolio by local investment teams and by external investment managers, in addition to governance relating to external manager oversight. A part of the role will be project oriented, related to the dynamic requirements of the business and the investments group. Responsibilities Responsible for the oversight of Blackrock DSS team IBOR reconciliations output including monitoring of Cash and Asset Exceptions, ensuring escalation where required following review of key fields such as root cause. This includes preparation and delivery of weekly, monthly, and annual reports to support adherence to established control framework. Responsible for maintenance of PMF (Portfolio Master File) workflow tool to ensure that requests are actioned in a timely manner and support adherence to established control framework. Support monthly pricing process for relevant universe of securities on Aladdin. Support monitoring and maintenance of FAS157 levelling process Act as a single point of contact for Portfolio Managers, CIO team, and Insurance Companies in respect to Investment operations queries. The oversight of externally managed portfolios, including an annual review of investment performance and operational performance for all external managers, and an annual recommendation to the investment committee as to whether the manager should be retained, or whether a new manager should be sought. Manage the delivery of investment committee objectives on behalf of the General Insurance International CIO team, specifically as it relates to ensuring IPGs are reaffirmed, Charters are reaffirmed, and an annual self-assessment is completed. A further responsibility of this role is to assist in the management and delivery of project initiatives, as requested by the General Insurance CIO team. This includes Aladdin implementation, third party outsourcing. Person Specification Degree in business, finance or a related discipline 5+ years’ experience working in an investments or asset management environment, ideally with a focus on operations, governance and compliance Robust investments and business knowledge, with understanding of both front and back office processes within an investments business A strong and demonstrable understanding of the fixed income asset class, support of investment operations, and corporate governance structures required within an investment manager Proven experience and ability to develop relationships with multiple internal stakeholders and partner on key business initiatives Experience dealing with senior managers, coordinating deliverables, prioritizing tasks accordingly, and realizing objectives Proven expertise with business intelligence tools, SQL, VBA, Microsoft Excel, and translating this into an ability to manage and interpret large arrays of data Excellent communication and interpersonal skills Strong ability to work independently, while also comfortable collaborating with a team A look at our Benefits At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, financial protection, and wellbeing. We provide a variety of leaves for personal, health, and family needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community. We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: IN - InvestmentAIG Europe (Services) Limited (Ireland Branch) As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. #J-18808-Ljbffr
**The Opportunity**We are seeking a HR Business Partner to join our team, reporting to the Head of HR Ireland.We are looking for a versatile and hands-on HR professional who thrives on partnering with business leaders and line managers to coach and empower our managers to build high-performing teams and foster a culture where everyone can thrive.To succeed, you’ll bring a positive, resilient mindset and a passion for delivering innovative, commercially focused HR solutions that drive business success. This role would suit a HR professional with experience in talent acquisition and exposure across all HR functions. The ideal candidate should be confident in leading and implementing HR initiatives that influence business success while maintaining strong relationships with stakeholders across all levels.**Key Responsibilities:*** Provide guidance and support to People Managers across the full suite of HR activities, including talent acquisition, performance and talent management, change management, organizational effectiveness, skills development, learning, total rewards, and employee engagement.* Ensure managers understand and consistently apply HR policies and procedures while contributing to policy reviews in line with evolving Irish employment law.* Collaborate closely with hiring managers to understand needs, assist with job descriptions and advise on best hiring practices.* Lead offer management, negotiations, and smooth onboarding handovers.* Coach managers on handling sensitive or complex issues such as absence management, probation reviews, wellbeing concerns, and underperformance cases.* Manage both informal and formal ER cases and liaise with employee representatives as needed.* Provide business areas with relevant people and performance information, anticipate workforce changes, address HR challenges, mitigate risks and deliver strategic recommendations* Drive and deliver company-wide HR programs and initiatives and HR projects as they arise.**Skills & Experience required*** Third level qualification, preferably in HR, Business or equivalent* At least 5 years of HR experience including talent acquisition and business partnering preferably in financial services.* Experience in the end to end talent acquisition process from screening to interviewing to offer stage.* Experience working with Workday, preferably with supporting the roll out of employee and manager self service.* Proven track record of partnering with the business to align people and resources with commercial objectives.* Outstanding organisational skills with meticulous attention to detail enabling you to manage multiple priorities simultaneously without compromising quality or confidentiality.* Comprehensive understanding of Irish employment legislation combined with proven ability to implement HR policies effectively.* High level of discretion coupled with professionalism when handling confidential information or sensitive issues involving colleagues or managers* Excellent communication skills* Confident enough to work independently but also work well with colleagues on a small teamAt AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:HR - Human ResourcesAIG Europe S.A. (Ireland branch) #J-18808-Ljbffr
# Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.**Get to know the business -Global Legal, Compliance and Regulatory (GLCR)**Our Global Legal, Compliance and Regulatory (GLCR) team provides first class advice to colleagues andfunctions across the organization — ensuring AIG navigates an ever-changing landscape that spans state, federal, and international lines. The team has a multi-dimensional impact, from helping avoid legal exposure to collaborating with other functions to develop cutting-edge new products. # About the role**What you need to know:**As a Data Scientist/Analyst, in the GLCR Service delivery team, you will have an exciting opportunity to work across multiple business areas, gaining deep insights into AIG’s products and services across multiple businesses. In addition, you will be part of the Program’s transformation efforts in rolling out Data Analytics program and supporting the use of automation across the department.GLCR Service Delivery department is seeking candidates who have excelled in previous work experience, possess strong analytical, quantitative and interpersonal skills, and are enthusiastic about and committed to AIG to contribute to the firm’s strategic goals. You will be expected to bring an Analytical and Innovation mindset to a team-oriented environment.**key responsibilities include:*** Strong problem-solving skills with emphasis on AI, Data Analytics and Automation.* Mine and analyze large amounts of data from multiple data sources to identify and interpret patterns that are applicable to the Compliance organization.* Manage department Analytics Infrastructure and Data Warehouse.* Refine, Manage, and Monitor Ongoing GLCR Models, dashboards, workflows and bots to ensure they run at defined frequency and promptly troubleshoot or fix any failures.* Good working knowledge of Robotic Process Automation and Machine Learning.* Good understanding of Risk based Analytics with goal to provide assurance on Global Legal, Compliance and Regulatory (GLCR) risks.* Provide ongoing surveillance, review, and analysis of key risk indicators to identify red flags and potential violations.* Proven track record in Analytics Storytelling and effectively communicating findings.* Build close working relationships with business and functional leaders, colleagues across other assurance functions, and fellow team members.* Use predictive modeling to increase and optimize value of the Analytics Solution.* Experience using statistical languages (Python, R) to manipulate data and draw insights**What we’re looking for:*** 2+ years of relevant AI, analytics and Automation experience.* Bachelor’s or Master’s Degree, preferably in Data Analytics, Information Science, Computer Science, Data Science, Statistics, , and/or other related discipline.* Experience developing solutions utilizing Analytics, AI, database, and Visualization tools (e.g., SQL, KNIME, Oracle, Snowflake, Power BI, R and Python).* Experience in developing solutions using the Microsoft stack, including Power Automate, Power Apps, Power BI, Co-pilot studio and Fabric.* A strong drive to learn and master new technologies and techniques.* Experience in building and managing Robotics Process Automation bots.* Ability to create and manage SharePoint and other vendor-based Workflows.* Strong interpersonal skills to establish effective working relationships with and provide constructive feedback to stakeholders, colleagues and reviewers.* Strong verbal and written communication skill, including presentation skills.* Effective time management skills; coordinate and prioritize competing initiatives while meeting deadlines.* Ability to document processes, and transfer knowledge to team members.* Strong attention to detail, and commitment to accuracy and on-time delivery.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:OP - OperationsAIG Europe S.A. (Ireland branch) #J-18808-Ljbffr
Complex Motor Adjuster page is loaded## Complex Motor Adjusterlocations: Dublintime type: Full timeposted on: Offre publiée aujourd'huijob requisition id: JR2504317The primary purpose of this role is to investigate evaluate, negotiate and settle liability disputed motor damage and theft claims. Determine whether to accept and deny a claim based on all documentation received. Typical claims include multiple car accidents where fault and liability is an issue.* Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.* Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.* Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.* Determines and timely sets appropriate reserves within authority level.* Identify subrogation opportunities and fraud potential and make appropriate referrals.**What we’re looking for:*** Solid experience working in motor damage handling.* The ideal candidate will have achieved the minimum competency requirements.* Ability to prioritize and multi-task effectively in a fast-paced environment.* Ability to communicate information clearly and concisely both verbally and in writing.* Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customer.* Strong negotiation Skills.* Handle technical referrals from other claim handlers.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:CL - ClaimsAIG Europe S.A. (Ireland branch) #J-18808-Ljbffr
# **Auto Complex Adjuster**## Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.## ## **Get to know the business**General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.# About the role## What you need to know:## The primary purpose of this role is to investigate evaluate, negotiate and settle liability disputed motor damage and theft claims. Determine whether to accept and deny a claim based on all documentation received. Typical claims include multiple car accidents where fault and liability is an issue.* Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.* Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.* Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.* Determines and timely sets appropriate reserves within authority level.* Identify subrogation opportunities and fraud potential and make appropriate referrals.**What we’re looking for:*** Solid experience working in motor damage handling.* The ideal candidate will have achieved the minimum competency requirements.* Ability to prioritize and multi-task effectively in a fast-paced environment.* Ability to communicate information clearly and concisely both verbally and in writing.* Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customer.* Strong negotiation Skills.* Handle technical referrals from other claim handlers.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:TH - OtherAIG Europe S.A. (Ireland branch) #J-18808-Ljbffr
Complex Motor Adjuster page is loaded## Complex Motor Adjusterlocations: Dublintime type: Full timeposted on: Posted Todayjob requisition id: JR2504317The primary purpose of this role is to investigate evaluate, negotiate and settle liability disputed motor damage and theft claims. Determine whether to accept and deny a claim based on all documentation received. Typical claims include multiple car accidents where fault and liability is an issue.* Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.* Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.* Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.* Determines and timely sets appropriate reserves within authority level.* Identify subrogation opportunities and fraud potential and make appropriate referrals.**What we’re looking for:*** Solid experience working in motor damage handling.* The ideal candidate will have achieved the minimum competency requirements.* Ability to prioritize and multi-task effectively in a fast-paced environment.* Ability to communicate information clearly and concisely both verbally and in writing.* Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customer.* Strong negotiation Skills.* Handle technical referrals from other claim handlers.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:CL - ClaimsAIG Europe S.A. (Ireland branch) #J-18808-Ljbffr
Data Scientist, GenAIThis is an exceptional opportunity to join a team that is shaping the future of insurance, lead and grow a talented team of data scientists, work on cutting edge technologies, and advance your carrier.We are seeking someone with extensive hands-on experience, as we are an applied data science team operating in an agile and production orientated environment. Candidates who have only managerial, or architecture experience should not apply.Your responsibilities include: Development and successful delivery of data science and generative AI solutions in accordance with the business requirements. Monitor solutions in production.Required applied skills 2+ years of experience in a traditional data science role, preferably in NLP, working in an agile production orientated environment.2+ years of experience with building Generative AI Solutions (Prompt engineering, designing and building RAG frameworks, validation pipelines, observability and monitoring solutions)Preference will be given to candidates who have work experience on the Palantir platform or who can demonstrate certification.Required Experience Ability to work in a fast pasted high stakes environment. Ability to effectively communicate and collaborate within and across teams. #J-18808-Ljbffr
**Data Engineer - GenAI****Be part of something groundbreaking**At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact, we’d love to hear from you.**Who we are**AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Senior Data Engineer for GenAII you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.**How you will create impact**As a Senior Data Engineer for GenAI, you will lead the design, development, and operationalization of cutting-edge cloud-native big data solutions that enable innovative AI models and analytics. You’ll collaborate across teams to deliver data solutions that drive business insights and value, all while ensuring scalability and sustainability. This is an exciting opportunity to shape the future of data engineering at AIG, guiding teams through complex data challenges and enabling AI-powered decision-making that will fuel business growth.Your responsibilities include:* Collaborating with stakeholders to identify and deliver innovative data solutions that meet the evolving needs of the business.* Building and maintaining cloud-native big data solutions, advanced analytics products and GenAI models.* Partnering with data architects and senior engineers to implement best practices, ensuring sustainable and scalable technical designs.* Working closely with analytics, application development, and data science teams to foster collaboration and drive innovation.* Delivering on-time, high-quality results on fast-paced schedules while maintaining rigorous standards for development and code management.**What is needed to be successful*** You have recent direct experience in data engineering, programming, and delivering scalable data solutions in complex environments.* You are proficient in cloud-native platforms and tools, including Hadoop, HDFS, Spark, Kubernetes, and ElasticSearch, to deliver high-performance data solutions.* You have a strong background in deploying and maintaining AI/ML models, with hands-on experience using platforms like Palantir Foundry, Snowflake, and AWS SageMaker.* You are highly skilled in programming languages such as PySpark, R, Spark SQL, Java, JavaScript, and TypeScript, with a focus on delivering efficient, well-documented code.* Experienced with CICD and code versioning capabilities such as GitHub and Jenkins.* Experience setting up E2E Data pipeline, monitoring, and troubleshooting.**It would be nice if…*** You are passionate about exploring innovative AI and Generative AI technologies, using them to drive impactful solutions within large-scale enterprise environments.* You have experience working with both internal and external teams to deliver best-in-class data engineering solutions, sharing knowledge and best practices across the organization.* You enjoy working within the financial services or insurance industry and understand the unique data challenges these sectors face.* You are experienced in implementing code versioning processes and are committed to maintaining high standards for software development and project management.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:DT - DataAmerican International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) #J-18808-Ljbffr
The Business Process Architect will report directly to a Senior Business Process Architect. This position is a key part of the Global Process Team and is responsible for understanding the company’s business strategy, North Star operating vision, business imperatives and capabilities, and how they affect technology imperatives and strategic initiatives. This individual is responsible for support processes that govern all functional and regional groups. Develops interaction model for people, resources, and controls within the process constraintsThe Business Architect will partner with the business, global technical business solutions, GI Controls and IT to ensure adoption of “best practices” and standardization of business architecture outputs across the company. **The responsibilities for this role include:** Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions, etc. to transform process, people, organizational design, roles, and technology. Lead business process design and improvement efforts for key business problems using common re-engineering techniques, including application of best practices and LEAN. Develop comprehensive designs and details to outline strategic and tactical solutions for the business, and work with IT where needed to translate to business requirements. Create detailed businesses cases to outline costs, benefits, and return on investment from change efforts. The ideal candidate will demonstrate a passion for solving business problems, creating solutions to change the business, and working hands on the day-to-day execution of change projects and programs. Ideal candidates will have proven experience in strategic problem solving, process improvement, business analysis, program and change management, and leading execution in complex, cross-functional environment including with technology teams. Ability to persuade, communicate in written, presentation, and oral forms, and ability to lead through influence is critical to the success of this role. Candidate should have strong emotional intelligence and the ability to empathize with business stakeholders. Further, the ideal candidate will pose a strong business and commercial acumen and understanding of insurance industry. * 5+ years of experience in management consulting, business operations, or process improvement roles.* Insurance industry experience in commercial P&C preferred.* Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.* Must have experience in applied process improvement methodologies including process mapping, root cause analysis, re-engineering, etc* Must have Lean Six Sigma certification and Visio experience.* Excellent communications skills and comfortable working/communicating with senior business leaders* Experience and comfort working with technology teams in design and execution #J-18808-Ljbffr
**Technical Engineering Manager, GenAI****Be part of something groundbreaking**At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you.**Who we are**AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Technical Engineering Manager, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. **How you will create impact**As the Technical Engineering Manager, you will be at the forefront of integrating cutting-edge Generative AI capabilities into AIG’s global software portfolio. By leading a talented team of engineers, you will drive the entire Software Development Lifecycle (SDLC) to build scalable, cloud-native solutions that solve complex business problems. This is a unique opportunity to shape our AI-driven future, fostering innovation through modern development practices and delivering high-impact software that will drive business growth.**Your responsibilities include*** Managing a global engineering team to ensure the successful design, implementation, testing, and integration of AI-powered applications, using Agile and DevOps methodologies.* Leading software development and driving best practices around modern software design, scalability, and cloud-native architectures within modern product development processes and pipelines.* Identifying and resolving complex technical challenges, managing technical debt and technical risk, and providing creative solutions to ensure the smooth execution of engineering projects.* Overseeing team activities, setting priorities, and guiding the team to meet key project objectives with minimal oversight.* Supporting career development by mentoring and fostering growth within the engineering team, ensuring they have the skills needed to succeed in a dynamic environment.**What is needed to be successful*** You are an expert in the software development lifecycle, with significant experience leading teams through Agile and DevOps processes, ideally in AWS, Java and Python environments.* You have a deep understanding of building scalable cloud-native applications, applying modern concurrency principles, and working with programming languages central to AIG’s core business.* You have experience working with both relational and non-relational databases and are familiar with modern web application frameworks.* You are proficient in troubleshooting, issue resolution, and system monitoring, ensuring applications run smoothly in production environments.* You are adept at interacting with architecture, design and product while applying modern product development pipelines, ensuring efficiency and quality in every stage of the software lifecycle.* You have a strong track record of leading and mentoring engineering teams, helping them achieve their goals while contributing to their career growth.* You are comfortable making strategic decisions that influence project success, with an ability to prioritize tasks and set clear objectives.**It would be nice if*** You are passionate about innovative software development and have a strong interest in the latest trends in AI, DevOps, and Agile methodologies.* You enjoy leading cross-functional teams in complex, global environments, driving collaboration across geographies to deliver impactful software solutions.* You have familiarity with and/or experience in the Insurance industry.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.**Enjoy benefits that take care of what matters**At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.**Reimagining insurance to make a bigger difference to the world**American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.**Welcome to a culture of inclusion**We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.*AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.*AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.Functional Area:IT - Information TechnologyAmerican International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) #J-18808-Ljbffr
