Customer Service Team Leader, Dublin DUB Location: Dublin Intl Apt (DUB-TRML) Cities: Dublin – Ireland Requisition ID: 85288 Must be in possession of valid documentation to live and work in IRELAND at the time of applying to this position. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The job is a member of the Customer Services leadership team at Dublin Airport. You will be responsible for ensuring delivery of a safe and first‑class airport experience to our customers. In addition to the above, you will have responsibility which can include training, administration and identified projects. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. General Maintain and promote the Company H & S policies and procedures Report all accidents and injuries at the earliest opportunity Report all faulty or hazardous equipment to the relevant authority Be responsible for stopping any dangerous practices or behaviors and documenting any resulting corrective actions Report unresolved dangerous practices or equipment Conduct the initial employee injury investigations and report findings for their analysis and further investigation Participate in the Customer Services safety meetings Complete the required number of safety observations per month and enter into the PFS system Identify training needs to ensure training compliance Take an active part in recruitment and induction of new hires if applicable Monitor all aspects of the customer experience. Ensure contractor staffing levels are maintained at all times Alert the of any shortfall in vendor staffing levels that may cause an adverse effect on the Customer Services operation Monitor the service levels received from contractors, and provide constructive feedback to the on‑service failures Monitor the team’s excess baggage collections and T‑REX overrides if applicable Attend meetings when requested Proactively support initiatives Prepare the department’s daily work sheets Check vendor staffing levels in all work areas Monitor and maintain accurate records Be responsible for overseeing supplies and relevant stock control Administration (if applicable) Prepare the department’s daily work sheets Check vendor staffing levels in all work areas Monitor and maintain accurate records Be responsible for overseeing supplies and relevant stock control Report supplies shortages to Customer Services admin support for stock re-ordering All you'll need for success Minimum Qualifications - Education & Prior Job Experience Strong working knowledge of the company’s customer service systems Be an excellent communicator & effective listener Strong interpersonal and organizational skills Knowledge of customer service policies, procedures and standards Ability to adapt and take control in unforeseen circumstances such as OSO (off schedule operations) situations Proven Leadership skills Strong administrative skills Be dedicated and committed to the job and enjoy working with the public Be able to motivate employees in working as a team Have the ability to work under pressure and with minimum supervision Be adaptable to change, team player Be reasonable, trustworthy and reliable Be self‑motivated and open to development Be willing and able to work in a shift environment including weekends and bank holidays Be willing and able to travel according to business needs when required Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. #J-18808-Ljbffr
American Airlines is seeking a Customer Service Team Leader for Dublin Airport. In this role, you will ensure delivery of a safe and first-class airport experience to customers while managing team training and administrative functions. The ideal candidate will have strong communication, organizational, and leadership skills. You will be required to work shifts, including weekends and holidays, and possess a valid right to work in Ireland. Join us and be a part of our commitment to passenger excellence. #J-18808-Ljbffr
American Airlines is hiring a General Manager based in Dublin, Ireland, responsible for safe and reliable airport operations. The role includes managing a team, ensuring compliance with safety standards, and collaborating with various stakeholders. Candidates must have a minimum of 3 years in management within airport operations and demonstrate strong leadership abilities. This position requires flexibility in working hours and may involve travel. Join American Airlines to help maintain exemplary operations in a dynamic environment. #J-18808-Ljbffr
Location:Dublin Intl Apt (DUB-TRML) Cities:Dublin - Ireland Requisition ID:84933 Must be in possession of valid documentation to live and work in IRELAND at the time of applying to this position. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The General Manager role has overall responsibility for running safe, secure and reliable airport operations for American Airlines. This role provides leadership, direction and support to a group of insourced and outsourced team members to ensure delivery of all key safety, people, operational & service metrics. This role engages key stakeholder groups including joint business & alliance partners, airport and regulatory authorities, ground service providers and Skyview colleagues to ensure business success. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, premium services etc Directs and monitors procedures to ensure safe & efficient aircraft turnaround activities Assigns/ delegates responsibility for specified work or functional activities and disseminates policy to supervisors Resolves service and operational issues escalated by the supervisor & team lead work groups Compiles reports on operational irregularities and develops corrective action plans Manage critical situations including response to escalations and emergencies Builds effective working relationships with internal and external stakeholder groups Ensures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes to drive improved NPS Takes overall responsibility for meeting strategic goals in operational performance & cost control Responsible for the preparation, monitoring and control of the station operating budget Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities Deals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groups Collaborates with other departments and stations to achieve efficiency Develop and build team engagement and team capability to improve team performance Supports employee hire, promotion, discharge, or transfer processes Performs other duties and project work as requested Travels regionally and to head office meetings as required All you'll need for success Minimum Qualifications- Education & Prior Job Experience Min 3 years management experience in airport operations, airline or ground service provider Demonstrated people leadership capability in complex operational environments Demonstrated ability to lead & manage cross-functional insourced & outsourced work groups Ability to manage multiple conflicting priorities and tasks Experience in managing projects including station openings and seasonal operations Excellent communication & negotiation abilities Strong people and leadership skills Highly motivated self-starter with ability to apply initiative & judgement and achieve deadlines Flexibility to work outside of regular hours to travel, manage disruptions & attend meetings Must hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearances Must be available for reasonable domestic and international travel. Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Cities : Dublin - Ireland Requisition ID : 84933 #J-18808-Ljbffr
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The General Manager role has overall responsibility for running safe, secure and reliable airport operations for American Airlines. This role provides leadership, direction and support to a group of insourced and outsourced team members to ensure delivery of all key safety, people, operational & service metrics. This role engages key stakeholder groups including joint business & alliance partners, airport and regulatory authorities, ground service providers and Skyview colleagues to ensure business success. What You'll Do Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, premium services etc Directs and monitors procedures to ensure safe & efficient aircraft turnaround activities Assigns/ delegates responsibility for specified work or functional activities and disseminates policy to supervisors Resolves service and operational issues escalated by the supervisor & team lead work groups Compiles reports on operational irregularities and develops corrective action plans Manage critical situations including response to escalations and emergencies Builds effective working relationships with internal and external stakeholder groups Ensures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes to drive improved NPS Takes overall responsibility for meeting strategic goals in operational performance & cost control Responsible for the preparation, monitoring and control of the station operating budget Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities Deals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groups Collaborates with other departments and stations to achieve efficiency Develop and build team engagement and team capability to improve team performance Supports employee hire, promotion, discharge, or transfer processes Performs other duties and project work as requested Travels regionally and to head office meetings as required All you'll need for success Minimum Qualifications- Education & Prior Job Experience Min 3 years management experience in airport operations, airline or ground service provider Demonstrated people leadership capability in complex operational environments Demonstrated ability to lead & manage cross-functional insourced & outsourced work groups Ability to manage multiple conflicting priorities and tasks Experience in managing projects including station openings and seasonal operations Excellent communication & negotiation abilities Strong people and leadership skills Highly motivated self-starter with ability to apply initiative & judgement and achieve deadlines Flexibility to work outside of regular hours to travel, manage disruptions & attend meetings Must hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearances Must be available for reasonable domestic and international travel. Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. #J-18808-Ljbffr
A major airline company is seeking a General Manager in Dublin, Ireland, responsible for overseeing airport operations. The role includes managing teams, ensuring safety and operational quality, and dealing with various stakeholders. Candidates should have a minimum of 3 years of management experience in airport operations, strong leadership skills, and the ability to manage multiple priorities. The position offers opportunities for personal and professional growth and requires flexibility for travel and irregular hours. #J-18808-Ljbffr
A leading airline in Dublin is seeking a General Manager to oversee safe, secure, and reliable airport operations. This role involves managing both insourced and outsourced teams to meet operational metrics; leading critical airport functions including customer service, security, and budget management. Ideal candidates will have a minimum of 3 years' experience in airport management and strong leadership capabilities. Flexibility for travel and obtaining security clearances is required. #J-18808-Ljbffr
Why you'll love this job The General Manager role has overall responsibility for running safe, secure and reliable airport operations for American Airlines. This role provides leadership, direction and support to a group of insourced and outsourced team members to ensure delivery of all key safety, people, operational & service metrics. This role engages key stakeholder groups including joint business & alliance partners, airport and regulatory authorities, ground service providers and Skyview colleagues to ensure business success. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, premium services etc Directs and monitors procedures to ensure safe & efficient aircraft turnaround activities Assigns/ delegates responsibility for specified work or functional activities and disseminates policy to supervisors Resolves service and operational issues escalated by the supervisor & team lead work groups Compiles reports on operational irregularities and develops corrective action plans Manage critical situations including response to escalations and emergencies Builds effective working relationships with internal and external stakeholder groups Ensures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes to drive improved NPS Takes overall responsibility for meeting strategic goals in operational performance & cost control Responsible for the preparation, monitoring and control of the station operating budget Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities Deals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groups Collaborates with other departments and stations to achieve efficiency Develop and build team engagement and team capability to improve team performance Supports employee hire, promotion, discharge, or transfer processes Performs other duties and project work as requested Travels regionally and to head office meetings as required All you'll need for success Minimum Qualifications- Education & Prior Job Experience Min 3 years management experience in airport operations, airline or ground service provider Demonstrated people leadership capability in complex operational environments Demonstrated ability to lead & manage cross-functional insourced & outsourced work groups Ability to manage multiple conflicting priorities and tasks Experience in managing projects including station openings and seasonal operations Excellent communication & negotiation abilities Strong people and leadership skills Highly motivated self-starter with ability to apply initiative & judgement and achieve deadlines Flexibility to work outside of regular hours to travel, manage disruptions & attend meetings Must hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearances Must be available for reasonable domestic and international travel. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. #J-18808-Ljbffr
