Aloft Dublin City hotel is currently looking for a Food & Beverage Managerto join our fantastic team in Dublin 8. Located in the heart of The Liberties, Aloft Dublin City is one of Dublins uniquely styled hotels. We are delighted to open applications for a Food & Beverage Manager. Our hotel consists of 202 bedrooms, our Liberties Conference Suite, a gymnasium, F&B outlets together with our on-site Gastro Pub. Tenters is a true Dublin Gastro Pub nestled in one of the oldest areas of Dublin. The Liberties is full of history and bursting with character. Tenters offers a wide range of own products that are a firm favourite with locals. Our cocktail bar, W XYZ is located on the 7th floor, complete with floor to ceiling windows boasting the best panoramic views of the entire city. A member of the World's largest hotel provider, Marriott, here in Aloft we move to our own beat & value everyones contribution and love our people to have their own style. Different by Design is key to the Aloft Brand and what makes working in this environment exciting. The great benefits for the hotel are the top line Marriott supports available, extensive opportunities for training and development in addition to the worldwide employee discount rates. If you are interested and the below sounds like you, please do not hesitate to apply! POSITION PURPOSE: The Food & Beverage Manager actively leads the overall food & beverage service operation of the hotel providing strong direction and motivation to the team. The Food & Beverage Manager is the face of Aloft, dedicated to provide the very best of Aloft vibe and feel in every guest interaction. Service standards come naturally to this person and they are able to make standard interactions, special and memorable for the guests, every day, every time. Specifically, this person has direct influence and accountability for the cost structure, productivity, quality standards, Aloft culture, guest experience and Talent engagement of the department. The Food & Beverage Manager has detailed knowledge of all aspects of food & beverage operations and a good knowledge of bar operations. More than that, this person is committed to guest satisfaction and providing an Aloft-style experience every time. This person owns the guest experience from the moment the guest enters the restaurant/bar/conference to the moment they leave. This manager has an eye for detail and never fails to strive for perfection, engaging their team with a winning spirit and taking them along on the journey to deliver an on-brand experience, always. GENERAL RESPONSIBILITIES: Manage the service of food and beverage within the hotels gastropub restaurant, W XYZ Bar, Re:fuel by Aloft, meeting venues, external area and other areas as required. Maintain standards of food and beverage quality and guest service quality. Run and actively participate in regular Food & Beverage meetings respecting the confidentiality of issues which may be discussed formally or informally. Preparation of rosters that are compliant with legislations and terms and conditions of employment agreements and are suitable for forecasted business levels. Liaise with the Head Chef to ensure the highest food standard is achieved. Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service. Ensure that off job training is rostered effectively according to need. Complete performance reviews for all line level Talent by due dates. Co-ordinate on job training for the department. Regular liaison wit h Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Coordinate/facilitate Food & Beverage and all other departments to ensure that preparations for conferences have been made. Ensure Liquor Licensing Laws are adhered to and demonstrate the correct procedures for handling intoxicated and underage guests. Actively participate and manage Marriotts food safety program Market the Food and Beverage outlets; develop and manage the implementation of menus in consultation with General Manager & Head Chef, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. Assist with preparation of Food & Beverage monthly reports, commenting on key performance indicators. Ensure there is management support and presence visible in the outlets during key times throughout the day. Effectively implement and support all Marriott-related programs. Strive to implement the Aloft & Marriott Vision and demonstrate active use of the Core Values. IDEAL CANDIDATE: Genuinely passionate about hospitality, food and drink Excellent organisational and strong leadership and people management skills Previous experience in a similar role in hospitality is essential A successful track record of managing a team Must possess fluent English Skills: Food and Beverage Previous experience Hospitality Interpersonal Skills Staff Training HACCP Training Guest Services Benefits: Marriott Online Training platform Marriott Worldwide Hotel Discounts Employee Recognition and Awards Staff Discounts Training and Development Complimentary Gym Access Staff Canteen & Meals on Duty
POSITION PURPOSE: The Reservations Manager will promote and maximise total revenue for the hotel as part of a robust and dynamic reservations team. The successful candidate will focus on reservations management and growth in addition to carrying out all additional duties as required by the Revenue Consultant, Revenue Manager & General Manager. GENERAL RESPONSIBILITIES: Align working practices and conduct with the Aloft vision; consistently strive to meet and exceed the expectations of both internal and external guests. Maintain the strictest confidence on all matters relating to the Company and the Hotel, ensuring that business dealings within the organisation are not discussed with outside parties. Assist in the coordination the departments operation to ensure services are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Aloft standards and procedures. Anticipate guests needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates. Analyse and respond to guest feedback, guest satisfaction and Associate satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with brand standards. Ensure the updating information of new guests is carried out, ensuring that all address details, room rates, departure dates, marketing statistics (source of business, company name and SPG number), travel agency details and codes and method of payment are precise and correct. Maintain guest history, update and ensure the latest information is recorded. Process reservations and inquiries as per Opera and ROS stat using and guidelines. Oversee and ensure that the inputting of all reservations is completed in a timely manner. Process all correspondence in respect of bookings, ensuring prompt attention and filing. Ensure Hotel inventory availability is aligned with Opera and Marsha via IPS reports. All discrepancies are to be actioned on a daily basis. Be fully conversant with facilities of the Hotel, including room configurations and the operating times of all food and beverage venues. Read all communication materials (promotions and inter-office memos) at the commencement of each shift. Demonstrate a high level of product knowledge and job skills, demonstrating commitment to increase this knowledge. Demonstrate thorough knowledge of and encourage active selling all products, services and special events within the Hotel. Actively promote and drive the Company Loyalty program/s and Hotel up-selling programs. Adhere to Hotel credit procedures and policies at all times. Adhere to departments PCI standards and procedures. Actively communicate any Associate or guest feedback to the Director of Operations/HR Manager to seek continual improvements in service and ensure guest satisfaction. Drive and support departments KPIs. Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson Effectively implement and support all Marriott-related programs. Strive to implement the Aloft & Marriott Vision and demonstrate active use of the Core Values. Work as and where directed by Management, following all reasonable requests. JOB SPECIFICATION (Skills, Experience & Educational Requirements) Competent with OPERA Software or similar is required. Minimum of 2 years previous experience in a Reservations Supervisory Role within a hotel setting. Knowledge of the Reservation / Front Office operations and high end service levels. Previous Marriott Experience is desirable. Have good English communication skills both in written and spoken. Strong interpersonal, communication, organisational and problem solving skills. Competent with Word, Excel, PowerPoint and software packages. Ability to work under pressure with a Can Do attitude and a high level of energy. Ability to work in a flexible and dynamic working environment. COMPETENCIES Problem Solving and Decision Making Contributing to Teams Adaptability/Stress Tolerance Time and Task Management Communication Professional Demeanor Customer Relations Skills: Marriott Systems OPERA PMS Reservations Benefits: Marriott Online Training Platform Gym Marriott Worldwide Hotel Discounts Employee Awards Programme Staff Discounts Training & Development EAP
