Location/Office Policy : Molesworth Street, Dublin 2 /Hybrid What is the Role: The Risk function's main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB's customer franchise and social responsibility. This Data Risk role is within Group Operational Risk where we perform Risk management for Operational Risk through the Operational Risk Framework and supporting policies, monitoring and reporting. The Technology & Data Risk team's purpose is to provide oversight and guidance for Technology and Data BAU activities and related projects and to support their successful and controlled delivery. This activity is delivered through a risk-based approach and in line with our Data and Risk Data Aggregation and Risk Reporting (RDARR) policies. The purpose of this role is to support the work of the Head of Technology & Data Risk to influence senior leaders and stakeholders to measure and monitor Data risks, including those related to RDARR which is a key focus of numerous of the Group's Material Change programmes. Key to this is ensuring that Data Risk priorities are delivered in accordance with the Risk Appetite. The role reports to the Head of Data Risk on the Technology & Data Risk Team in Operational Risk. Key accountabilities. As a Senior Manager in the Second Line of Defence within this team, your responsibilities / accountabilities include some or all of the following: Providing independent Data Risk oversight of the timely realisation of RDARR related benefits on the selected programmes and initiatives that constitute Material Change or Change Platforms in the Group, to include Working group or Steering Group attendance. Acting as a Senior stakeholder that provides impartial feedback in relation to risks associated with the change implementation, to ensure that the RDARR benefits are appropriately incorporated into relevant programmes' scope and tracked to delivery in line with plans; Support the design and delivery of actions re Group Internal Audit, Assurance and external reviews, including regulatory, as required; Support the design and delivery of quarterly and annual RDARR compliance reports, working closely with 1LOD and 2LOD stakeholders. Authoring or co-authoring relevant Second line Risk opinion papers that outline Risk opinion on the above and other matters; and Relevant reporting and/or escalations (where required) on Data Risk and/or Data Risk Policy compliance to appropriate governance bodies, including the Operational Risk Committee. In addition, you will be involved in the continuous improvement of the Technology and Data Risk function and will be given an opportunity to influence our processes and policy. What you Will Bring. 7+ years' experience in financial services in an Assurance or Risk management role. Have a proven understanding and demonstrable experience of Data risk management in the financial services at a management level. Knowledge of RDARR would be a considerable benefit in the role. Effective relationship management, communication and influencing skills, at a senior level. An independent thinker that can effectively verbalise and succinctly document in a report complex Risk matter. Experience in managing or overseeing change initiatives. Ability to work with cross functional teams to deliver a risk challenge on Strategic Group-wide projects. Why Work for AIB : We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Behavioural Capabilities: Eliminates Complexity - Identifies and creates clear, effective and efficient processes Drives Progress - Has the courage to address difficult issues and supports others to do the same Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome Technical Capabilities Business Partnership & Consulting - Functions as a trusted advisor regarding relevant markets, business strategies and operating and/or risk and control environments to advise the business on solutions relating to own area of expertise. Risk Analysis - Uses a range of techniques and technologies to extrapolate insights, calculate likely scenarios, predict future events and analyse the potential impact of future events If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Conor Kearney , at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Friday 1st August 2025 #J-18808-Ljbffr
Social network you want to login/join with: Head of Campaign Management, Dublin, Dublin col-narrow-left Client: Allied Irish Bank Location: Dublin, Ireland Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: d0ba829cc7ed Job Views: 3 Posted: 11.07.2025 Expiry Date: 25.08.2025 col-wide Job Description: Head of Campaign Management (Direct)– Dublin. Location/Office Policy: Molesworth Street/Hybrid Do you possess a strong history in Customer Lifecycle Management and Strategies and looking to continue your expertise? Do you want to be part of a customer-centric team dedicated to transforming how we engage and serve our customers. Do you like collaborating with cross functional teams and driving change through strong stakeholder management and influencing outcomes? Are you comfortable leading a team of campaign planners across multiple squads? What is the Role: Part of the newly established Chief Customer Office and reporting into the Head of Customer Base Management, the role holder will be a pivotal member of this new team to ensure that we are setting the right direction for not only the Customer Base Management team but also the wider business. We are seeking a strategic and data-drivenHead of Customer Base Management Campaignsto lead the planning, execution, and optimisation of all customer lifecycle campaigns. This role is critical to delivering personalised, effective, and efficient direct marketing communications that drive customer engagement, retention, cross-sell, and growth across our existing customer base. In the role you will lead a team responsible for managing campaign calendars, working with the wider CCO team, segment, technology, and governance to deliver timely, relevant campaigns across email, SMS, app, outbound and digital channels. Key accountabilities: Align campaign initiatives with overarching commercial objectives (e.g. revenue growth, APH (average product holdings) and retention). Translate customer insight, behavioural data, and market trends into strategic priorities and campaign themes. Lead a team of campaign managers and lifecycle strategists to deliver against campaign plans. Establish campaign frameworks and lifecycle models that are scalable, automated, and measurable. Drive campaign performance reviews, ensuring insight-led continuous improvement and alignment with KPIs. Act as a senior partner to stakeholders across Marketing, Product, Segment, Customer Experience, and Analytics. Shape the development and optimisation of the campaign delivery ecosystem (e.g. CRM, CDP, personalisation engines, automation tools). Ensure data infrastructure supports relevant targeting, personalisation, and performance tracking. Be a key lead in the development of an agile approach to campaign delivery. Lead the evolution of test-and-learn frameworks, trigger logic, and lifecycle automation. Build and maintain governance models for campaign delivery, covering customer contact rules, prioritisation frameworks, legal and compliance alignment. Develop playbooks and toolkits to ensure consistency and excellence across all customer base campaigns. Set the standard for performance reporting, customer insight integration, and campaign innovation. What you Will Bring: 8+ years in customer lifecycle marketing, base management, CRM, or growth strategy — ideally in a B2C or B2B2C environment. Proven experience developing and leading a campaign function at scale. Expertise in marketing automation, campaign orchestration, and customer data platforms. Deep understanding of segmentation, customer journeys, and value growth mechanics. Strong analytical skills and comfort using performance data and behavioural insights to inform strategy. Excellent leadership, communication, and stakeholder influence skills — with experience operating at senior leadership level. Experience in a regulated industry (e.g. financial services, telco, energy) strongly preferred. Experience managing multi-disciplinary campaign teams, including creative, data, and technical resources. Familiarity with agile delivery models and squad-based team structures. Exposure to customer value management frameworks and lifecycle value optimisation. Understanding of consent management and contact governance in a regulatory context. Previous experience in working agile frameworks and multi-disciplinary squads. Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include. Variable Pay Employee Assistance Programme Family leave options Please clickherefor further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer First Stakeholder Management Digital Marketing AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [emailprotected] Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. #J-18808-Ljbffr
Head of Campaign Management (Direct)- Dublin. Location/Office Policy: Molesworth Street/Hybrid Do you possess a strong history in Customer Lifecycle Management and Strategies and looking to continue your expertise? Do you want to be part of a customer-centric team dedicated to transforming how we engage and serve our customers. Do you like collaborating with cross functional teams and driving change through strong stakeholder management and influencing outcomes? Are you comfortable leading a team of campaign planners across multiple squads? What is the Role: Part of the newly established Chief Customer Office and reporting into the Head of Customer Base Management, the role holder will be a pivotal member of this new team to ensure that we are setting the right direction for not only the Customer Base Management team but also the wider business. We are seeking a strategic and data-driven Head of Customer Base Management Campaigns to lead the planning, execution, and optimisation of all customer lifecycle campaigns. This role is critical to delivering personalised, effective, and efficient direct marketing communications that drive customer engagement, retention, cross-sell, and growth across our existing customer base. In the role you will lead a team responsible for managing campaign calendars, working with the wider CCO team, segment, technology, and governance to deliver timely, relevant campaigns across email, SMS, app, outbound and digital channels. Key accountabilities: Align campaign initiatives with overarching commercial objectives (e.g. revenue growth, APH (average product holdings) and retention). Translate customer insight, behavioural data, and market trends into strategic priorities and campaign themes. Lead a team of campaign managers and lifecycle strategists to deliver against campaign plans. Establish campaign frameworks and lifecycle models that are scalable, automated, and measurable. Drive campaign performance reviews, ensuring insight-led continuous improvement and alignment with KPIs. Act as a senior partner to stakeholders across Marketing, Product, Segment, Customer Experience, and Analytics. Shape the development and optimisation of the campaign delivery ecosystem (e.g. CRM, CDP, personalisation engines, automation tools). Ensure data infrastructure supports relevant targeting, personalisation, and performance tracking. Be a key lead in the development of an agile approach to campaign delivery. Lead the evolution of test-and-learn frameworks, trigger logic, and lifecycle automation. Build and maintain governance models for campaign delivery, covering customer contact rules, prioritisation frameworks, legal and compliance alignment. Develop playbooks and toolkits to ensure consistency and excellence across all customer base campaigns. Set the standard for performance reporting, customer insight integration, and campaign innovation. What you Will Bring: 8+ years in customer lifecycle marketing, base management, CRM, or growth strategy - ideally in a B2C or B2B2C environment. Proven experience developing and leading a campaign function at scale. Expertise in marketing automation, campaign orchestration, and customer data platforms. Deep understanding of segmentation, customer journeys, and value growth mechanics. Strong analytical skills and comfort using performance data and behavioural insights to inform strategy. Excellent leadership, communication, and stakeholder influence skills - with experience operating at senior leadership level. Experience in a regulated industry (e.g. financial services, telco, energy) strongly preferred. Experience managing multi-disciplinary campaign teams, including creative, data, and technical resources. Familiarity with agile delivery models and squad-based team structures. Exposure to customer value management frameworks and lifecycle value optimisation. Understanding of consent management and contact governance in a regulatory context. Previous experience in working agile frameworks and multi-disciplinary squads. Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include. Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First Collaborates Promotes Innovation Stakeholder Management Digital Marketing CRM understanding AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 8th of July 2025 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Head of Customer Base Management - Strategy & Programmes, Dublin Head of Customer Base Management - Strategy & Programmes, Dublin Head of Customer Base Management Strategy and Programmes - CRM, Base Management and Marketing, Dublin. Location/Office Policy: Molesworth Street/Hybrid Do you possess a strong history in Customer Strategy, Development and Programme Management and looking to continue your expertise? Do you love to drive customer engagement, value, retention, and satisfaction? Do you like collaborating with cross functional teams and driving change through strong stakeholder management and influencing outcomes? Are you enthusiastic about customer understanding, data, and strategic transformation? What is the Role: Part of the newly established Chief Customer Office and reporting into the Head of Customer Base Management, the role holder will be a pivotal member of this new team to ensure that we are setting the right direction for not only the Customer Base Management team but also the wider business. This direction will be steeped in Customer First thinking, leveraging data, insights, and technology to optimise communications and drive long-term customer relationships. It will be the custodian of the strategic interactions with our customers across multiple channels and help the overall team ensure we reach peak performance through the creation of a Centre of Excellence for direct communications for AIB. Key to our team's success is how we support our stakeholders throughout the business and this role will ensure that happens. Key accountabilities: Own and evolve the CBM strategy, ensuring alignment with broader business and customer goals. This will deepen our customer relationships and improve value for the bank. Design and lead customer programmes that enhance communication, loyalty, and lifetime value across the customer lifecycle. Create a Centre of Excellence approach for the wider organisation to ensure they have a good understanding of how we wish to speak and engage with our customers across multiple mediums and channels. Champion a data-led approach to customer understanding, segmentation, and decision-making. Collaborate with Marketing, Product, Data, Digital, and Technology to ensure coordinated development of CBM initiatives. Lead a team of customer strategists, fostering a high-performance, customer-first culture. Embed measurement and optimisation into all customer base management strategies, using OKRs as the key measurement for impact. Keep the CBM team and the wider CCO team up to date on customer communication needs, trends and innovations in CRM, loyalty, and customer communication technologies. Provide thought leadership on how to deepen customer relationships through intelligent and ethical use of data. Lead, inspire, and develop a high-performing team whilst ensuring the team & key areas of the business are upskilled as relevant. Ensure overall Customer Base Management team engagement is high. What you Will Bring: Proven experience in customer base management, CRM, loyalty, or lifecycle marketing leadership roles. Strong strategic thinking with a record of developing CBM strategies and Centre of Excellence approach to direct communications. Enthusiastic about customers, their experiences, and what drives their behaviours. Highly data-literate with a strong understanding of customer analytics, segmentation, and personalisation. Excellent communicator and collaborator, able to influence across the organisation. Experience with customer technology platforms, CRM systems, and data tools (e.g., Salesforce, Adobe, Tableau, SQL) is a plus. A growth mindset, comfortable operating in a fast-paced, evolving environment. Strong leadership and people management skills; experience in building high-performing, purpose-driven teams. Why work for AIB? We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include. Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First Collaborates Promotes Innovation Strategy Development Stakeholder Management Digital Marketing CRM understanding AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 7th of July 2025. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
About Goodbody Goodbody is a leading financial services firm, committed to serving and growing client relationships for 150 years. We are a full service, investment-led business offering wealth management, asset management, investment banking and private equity services. Our staff of over 400 work in offices across Dublin, London, Cork and Galway. We're proud to offer prospective employees a professional, collegial work environment that encourages diversity of thought and background. Our reputation in the Irish market for putting customers first is as consistent as the company's long-standing commitment to giving back to the communities that we work in. About the Account Opening Executive role We are seeking a detail-oriented and client-focused professional to join our dynamic Client Support Services team as an Account Opening Executive, playing a key role in delivering exceptional onboarding experiences within a fast-paced and evolving operations environment. Client Support Services, sitting in the Operations department at Goodbody, brings together our traditional Middle Office with Account Opening, Account Maintenance, and Pension Administration functions. It's a vibrant and forward-thinking area that fosters continuous improvement, strategic foresight, and professional development-offering individuals the opportunity to grow and thrive in a supportive and rewarding environment. Account Opening Executive Accountabilities include: • Carrying out the end-to-end client on-boarding process and ensuring service delivery excellence to our clients and Wealth Management • Issuing account opening documentation to our clients/prospective clients, in a timely and professional manner, as requested by the Wealth Management Department • Providing advice and regulatory guidance to Wealth Management and our clients on all aspects of account opening for all client types (individuals, companies, trusts, pensions, charities etc.) • Reviewing completed client account opening documentation, and identifying any issues that need to be resolved to meet regulatory standards and internal requirements • Assessing new accounts to ensure Customer Due Diligence (CDD), AML, Client Suitability and Client Vulnerability criteria are met and addressed • Attend client meetings with Portfolio Managers, where necessary, to assist with account opening documentation • Interact with internal stakeholders, including Wealth Management, Compliance, Internal Audit, Risk, and Wealth Management Operations, as well as our clients in relation to all aspects of account opening/client on-boarding • Updating account opening documentation and procedures as required due to changes to regulation/internal processes. • Building and maintaining strong relationships with all colleagues, relevant vendors /customers, and stakeholders • Recognising and recording Service Level Agreement Breaches against Outsourced Provider as and when they occur - adhere to Breach recognition and escalation procedures • Representing the Client Support Services on internal/external forums with the ability to obtain a favourable resolution for all concerned • Being responsive and receptive to internal and external change initiatives • Escalating of all relevant matters to Team Leader whilst retaining responsibility for resolution. Qualifications and Experience • Previous experience of working on client AML & CDD matters would be helpful in the role • Candidates should be proficient in Microsoft Office • Full training will be provided on systems in use in the department where required • A strong commitment to developing and sustaining a superior level of customer service • At least 2 years Financial Services experience would be an advantage. • Experience of different stockbroking functions would be an advantage • Certificate in Stockbroking (or willingness to obtain same) • Professional Certificate/Diploma in Compliance is desirable but not essential • Educated to primary degree level is preferable but not essential Ideal Characteristics • Proven track record of problem identification and resolution at an inter-departmental and third-party level • Confident communicator with excellent written, oral and interpersonal skills • Good workload management, with the flexibility to switch between tasks as necessary and manage workflows and responsibilities assigned • Strong interpersonal and team working abilities • Very high levels of accuracy and attention to detail are mandatory • Ability to work in a team environment or on own initiative with limited supervision • A willingness to undertake industry qualifications and attain same within an agreed timeframe Goodbody is focused on helping our employees thrive, and we do this by bringing to life our Employee Value Proposition (EVP) 'Together we prosper'. Our firm's purpose is to create long-term prosperity, and we cannot execute on our purpose without the right talent at Goodbody. To make sure we attract and retain industry-leading, passionate and inspiring talent, we've built a vibrant culture based on inclusion, opportunities to grow and a commitment to 'do the right thing', one of our core values. We live this by offering: • Regular employee events through our universal inclusion programme fostering a sense of belonging and celebrating differences. And an 'always on' approach to social, financial, mental and physical wellbeing. • A benefits package that includes a generous pension scheme, educational sponsorship and health insurance, along with a hybrid working model to promote better work/life balance • Opportunities to give back through sustainability initiatives, volunteering and on-site and online meetings with our charity partners Goodbody is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. Reasonable accommodations are offered at every stage of our recruitment process. Should you have a reasonable accommodation request please include a note in your application or email us directly at HR@Goodbody.ie Please read the Goodbody Recruitment Privacy Notice. By submitting your personal data to us, you acknowledge that you have read and understood this Privacy Notice and agree to the use of your personal data in line with this. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts, 1988 and 2003 and the EU General Data Protection Regulation (GDPR). Appointment to this role is subject to the candidate's eligibility to work in Ireland. Where agency assistance is required, our Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Goodbody by recruitment agencies will not be accepted for this role. Goodbody operates a direct sourcing model and where agency assistance is required, the HR team will engage directly with our recruitment partners. Goodbody Stockbrokers UC, trading as Goodbody, is regulated by the Central Bank of Ireland. In the UK, Goodbody is also subject to regulation by the Financial Conduct Authority. Goodbody is a member of Euronext Dublin and the London Stock Exchange. Goodbody is a member of the group of companies headed by AIB Group plc. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Senior Market Risk Analyst - Financial Risk Senior Market Risk Analyst - Financial Risk Location/Office Policy: Molesworth Street, Dublin 2 / Hybrid Can you Produce concise and effective analysis relating to market risk? Do you have demonstrable experience within Market Risk, Treasury Risk or equivalent financial risk centric position? Can you play a central role challenge of the Group's market risk exposure? What is the Role: Market Risk is a material risk for the bank. The Market risk team operates within the Financial Risk department and its role is to provide second line challenge to the front-line market risk taking functions. Reporting directly to the Head of Market Risk, this person will play a central role in the delivery of strong second line review and challenge of the Group's market risk exposures. The successful candidate will have regular interaction with stakeholders across Risk, Treasury and the business Key accountabilities; Produce concise and effective analysis relating to market risk. Participate in Risk's review and challenge the Group's market risk stress testing, planning and limit setting processes. Build and maintain effective relationships with internal stakeholders, influencing them to achieve desired outcomes Aid in the independent second line review and challenge of the Group's market risk profile. What you Will Bring ; 3+ years' experience within a Market Risk, Treasury Risk or equivalent financial risk centric position Demonstrable understanding of the financial risk environment in which AIB operates Excellent communication skills, both verbal and written and in a concise manner. Knowledge of financial markets, financial products and risk measurement techniques. Candidate will be a graduate in a business / finance discipline Why Work for AIB : We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; • Market leading Pension Scheme • Healthcare Scheme • Variable Pay • Employee Assistance Programme • Family leave options • Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Behavioural Capabilities Eliminates Complexity Collaborates Ensures Accountability Technical Capabilities Communication Depth of Technical Knowledge Investigating & Reporting If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Conor Kearney at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Monday 7th July 2025 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Media Connections and Performance Brand Manager., Dublin Media Connections and Performance Brand Manager., Dublin Media Connections and Performance Brand Manager., Dublin Location: Central Park (Hybrid working) What is the role: At AIB, we searching for a highly analytical Media Connections and Performance Brand Manager. Your chief goal will be to enhance our campaigns in evaluating strategies and connection plans that maximise customer's share of mind and heart while helping fill the sales funnel. Your expertise in digital marketing, data analysis, and optimisation will be pivotal in driving growth and maximizing ROI across all channels. Collaborating closely with cross-functional teams, you will be responsible for reviewing campaigns, analysing performance metrics, and identifying opportunities for improvement. You will work as part of the Connections team that is focused on delivering all paid and owned media for AIB. You will have the ability to analyse data from advertising campaigns, identifying which strategies are working and which need adjusting, ensuring that marketing efforts yield the best return on investment. You will play a critical role in improving the ROI and performance of our paid media campaigns. You'll work with our agency partners, with the aim of maximising the impact of advertising campaigns through a range of media platforms. You will use research & insight to help inform decision making, and to ensure that campaigns reach their objectives as effectively as possible. You will play an important role in delivering commercial objectives for AIB. You will also be responsible for staying up-to-date with industry trends and best practices. Key Accountabilities: Is focused on data-driven marketing strategies to optimise marketing ROI and achieve business objectives. Has expertise in digital marketing analytics, econometrics, evaluating effective campaign targeting and performance measurement. Will play a pivotal role in driving campaign excellence, increasing conversion rates, and maximising marketing efficiency. Analyse campaign data and provide insights to inform marketing decisions and improve ROI. Has Tech Stack experience across Google Analytics, Google Data Studio, Display advertising platforms, Google Marketing Suite, GA4 Can manage relationships with external partners, including agencies and vendors. Actively shares ideas and collaborates with our colleagues and agency partners to ensure our strategic objectives are being delivered. Champions a Customer First culture in support of our Purpose, strategic ambition, and Brand Values, by ensuring processes and procedures consistently promote good outcomes for all our customers. Is a key contributor to the development of a world class team. What you will bring: 4+ years' experience in a media agency or client side Excellent analytical skills and ability to leverage data, analytics and consumer behaviour trends to gain insights and make recommendations You have solid expertise in campaign and channel analysis and reporting, including Media Mix Modelling and Google tech stack You are a highly goal-oriented individual and have excellent communication skills, with strong attention to detail A driven & organised individual. As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below: Please note that the capabilities will only be asked at interview stage. Behavioural Capabilities: Ensures Accountability - Holds self and others accountable to meet commitments and own the outcome. Eliminates Complexity - Identifies and creates clear, effective and efficient processes. Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player. Technical Capabilities: Data Analysis - Measures, manages, forecasts and analyses data to identify trends, provide insight that informs decisions by applying methodology, best practices and leveraging machine learning, statistics and database systems. Digital Marketing - Plans, executes, and optimises online marketing initiatives to reach target audiences, drive conversions, and achieve business objectives. KPI Development & Management - Sets goals and monitor progress by developing key performance indicators and collecting relevant qualitative and quantitative data to measure and assess the impacts of programmes or processes. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Application deadline : 21st of July Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
At AIB our purpose is to back our customers to achieve their dreams and ambitions. The future of banking is digital and Technology@AIB underpins all of our customer and employee interactions, providing the capability to realise our ambition. Working in a flexible, hybrid environment, we design and deliver world class technology and data solutions that transform the customer experience. Using cutting edge technology, automation and innovative agile delivery methods, we can meet our customers' needs faster, enable sustainable business growth, enhance our relationship with our regulators and deliver operational efficiencies. We are innovative and creative, engaging with partners, fintechs and the broader technology sector to build the future of financial services. By leveraging data and analytics, we identify opportunities to improve the services we provide and our ways of working to ensure all our people can work most effectively for the benefit of the customer. Role Title: Data Solution Architect Location: Hybrid/ROI At AIB our purpose is to back our customers to achieve their dreams and ambitions. The future of banking is digital and Technology@AIB underpins all of our customer and employee interactions, providing the capability to realise our ambition. Working in a flexible, hybrid environment, we design and deliver world class technology and data solutions that transform the customer experience. Using cutting edge technology, automation and innovative agile delivery methods, we can meet our customers' needs faster, enable sustainable business growth, enhance our relationship with our regulators and deliver operational efficiencies. We are innovative and creative, engaging with partners, fintechs and the broader technology sector to build the future of financial services. By leveraging data and analytics, we identify opportunities to improve the services we provide and our ways of working to ensure all our people can work most effectively for the benefit of the customer. What is the Role: At AIB we are currently on a transformation journey called Tribes@AIB. An Agile organisation is built up of Tribes and Squads. Tribes are sustainable, long-lived teams that deliver on a common purpose. Tribes have clear ownership and are empowered to agree how best to achieve their goals or outcomes. Each Tribe is then made up of a number of Squads, each Squad will work on specific outcomes which will support the overall Tribe. The Data Solution Architect is a senior role that ensures that the tribe's deliverables align with enterprise architecture while meeting business and technical requirements. A recognised domain expert enables faster delivery by acting as the bridge between the technology architects and delivery squads. Continuously evaluates emerging technologies, methodologies, and design patterns to enable the delivery of scalable, resilient, secure, future-ready data platforms. Key accountabilities; The Data Solution Architect leads the design of scalable, secure, and high-performing data solutions across enterprise data warehouses and data lakes Sets the architectural standards within the Tribe, ensuring squads adhere to modelling and solution design standards Identifies and maintains standards around the appropriate architectural and design artefacts as part of the data change process Leads out on the adoption of new architectural tools, technologies and approaches to deliver quantifiable business benefit Works closely with technology and enterprise architects to ensure all data solutions comply with group-wide architecture standards, governance frameworks, and security policies. Provides architectural guidance and quality assurance for major data initiatives, ensuring alignment with enterprise strategy and technical best practices Represent the data domain at the Group Architecture Review Board Leads and mentors a team of data architects and solution designers, fostering a culture of excellence, collaboration, and continuous learning What you Will Bring ; Proven and relevant experience in a Data Engineering, Data Analytics and/or Architecture function Deep expertise in modern data technologies (e.g. Teradata, Databricks, Kafka) Experience of navigating complex (matrix) organization structures and managing internal executive stakeholders Experience in managing a distributed teams working to agile methodologies Excellent communication and stakeholder management skills, with the ability to influence at all levels Preferably seven or more years of experience in information-intensive industries or digitally advanced enterprise Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Technical Leadership : Provides thought leadership and direction while managing, reviewing and conducting the day-to-day work in a specific technical domain area. Applies domain knowledge to develop solutions to problems. Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients; manages resources, such as monetary assets, to optimise cost effectiveness and ensure accuracy in all services provided. Develops and Empowers: Develops people to meet both their career goals and the organization's goals. Vision and Purpose Led : Paints a compelling picture of the vision and strategy that motivates others to action. Performs and Transforms: Models creativity and a positive attitude when responding to uncertainty, setbacks and disruption, looking beyond the current horizon to see opportunities and capitalise on them If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Closing Date for Applications is Monday the 7th of July 2025 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Cyber Defence & Response Co-ordinator, Dublin Cyber Defence & Response Co-ordinator, Dublin Location/Office Policy: Hybrid, 2 days in office. Central Park Are you passionate about navigating complex regulatory landscapes and ensuring compliance in a fast-paced environment? Do you have a keen eye for identifying potential risks and turning them into strategic opportunities for improvement? Are you ready to leverage your analytical skills to drive impactful decisions and contribute to our organization's success? What is the Role: The Cyber Defence & Response Coordinator will manage Cyber Defence projects and provide expertise. This role requires a background in IT, Project Management, and Governance, along with the enthusiasm to support Technology and Data teams. Responsibilities include overseeing regulatory engagements, managing Cyber Defence inspections, and assessing the impact of regulations on the function and the Bank. Key accountabilities; Lead and manage Cyber Defence projects, ensuring they are completed on time, within scope, and budget. Coordinate with Technology and Data teams to support project objectives. Oversee regulatory engagements related to Cyber Defence, ensuring compliance with relevant regulations and standards including but not limited to TLPT/ TIBER. Assess the impact of regulations on the Cyber Defence function and the Bank, providing insights and recommendations to mitigate risks and ensure compliance. Collaborate with internal and external stakeholders to ensure effective communication and coordination on Cyber Defence initiatives. Demonstrating a good understanding of technology & data processes such as IT Service Management, Technology Delivery Lifecycle, Data Quality, Storage and Retention and be confident to assess these processes from a first line risk perspective Monitor and manage risks associated with Cyber Defence projects and activities, ensuring that appropriate controls are in place to mitigate potential threats. Complete relevant aspects of risk-based assessments of Group IT's control environment, to figure out adequacy and effectiveness of controls in place to mitigate risks. Establishing and maintaining effective relationships with key partners across Technology & Data, acting as a trusted adviser and SME, to support stakeholders in their management of technology risks. Coordinating the assessment of new regulatory testing, simulations, and corporate requirements that impact the Technology function What you Will Bring ; 5 plus years of IT experience, with experience in project management particularly in the cybersecurity domain. Experience in engaging with regulatory bodies and managing compliance with cybersecurity regulations such as DORA, NIST & NYDFS. Demonstrable knowledge and understanding of IT risk management approaches and/or frameworks, with experience of risk analysis in an IT environment. Proven experience and ability to work with and influence senior stakeholders and to communicate to a non-technical audience. Experience in collaborating with internal and external stakeholders, including technology and data teams, to ensure effective communication and coordination on cybersecurity initiatives. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Ensures Accountability Drives Organisational Cohesion Instils Trust Operational Excellence Depth of Technical Knowledge Technical Leadership If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 31/07/2025 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
Head of Digital Design (UI / UX), Dublin Head of Digital Design (UI / UX), Dublin Head of Digital Design (UI / UX), Dublin Location/Office Policy: Remote & Office Do you have a genuine passion for Digital and Customer-Centric design? Would you like the opportunity to drive impact at scale, interacting with over 2M Digital customers every day? Are you a multi-tasker with the skills to deliver transformational change, meeting rapidly changing customer and market needs? What is the Role: Aligned with AIB's customer first strategic priority, the Head of Digital Design will develop and drive AIB's strategic user interface and experience strategy across our digital channels, delivering market leading customer experiences. They will champion customer-centred design best practices, shaping future digital products and services that are even more inclusive, accessible, and aligned with the changing needs of AIB's diverse and growing base of over 2M digital customers Why would someone want to join your team? This is an opportunity to work with one of the Ireland's true digital market leaders, meeting the needs of over 2M Irish Customers daily. Your designs will be crucial in building their trust, keeping them safe, driving loyalty, while delivering real commercial outcomes. Key accountabilities; Design Leadership & Strategy: Design, develop, implement and communicate a clear market leading UI and UX strategy and vision that aligns with AIB's broader digital strategy, ensuring all digital touchpoints reflect best-in-class experience design. Use market leading thought leadership capability and key design changes across the industry and other key sectors, to refine this vision, manifesting its value and strategic alignment to ELT and other senior stakeholders People and practice leadership: Lead, grow, and mentor a cross-functional team of UI / UX designers, researchers, and design leads; building a high-performing and inclusive design culture acting as a thought leader on experience design for the broader business and building the capability and successors across the team. Key member of the Customer and Digital Experience SMT Customer-centred design operations: Establish and scale design systems, governance models, and standardised design processes that improve quality, drive delivery efficiency, and ensure consistency across AIB's digital portfolio. In addition, pro-actively collaborate with key stakeholders across the Bank to optimise the ways of working as they develop and manage their backlogs Collaboration & stakeholder engagement: Partner with senior leaders across the Bank including Product, Technology, Retail, CCO, Data, Compliance, and Marketing to embed design thinking into agile product delivery and business decision-making. In addition, ensure experience design is foundational in key strategic initiatives which interface with the customer. Delivery: Lead teams to drive key design backlogs and prioritisation with the delivery teams to effect transformational level change at a programme and agile tribe level Voice of the customer: Represent the customers, integratingqualitative and quantitative insights to inform design decisions, proactively identify user pain points, and champion the needs of underserved customer segments. Innovation & future design: Drive innovation and thought leadership by exploring emerging technologies (e.g., AI, biometrics), accessibility advances, and evolving digital behaviours to future-proof design capabilities. Brand & experience alignment: accountable for ensuring all digital design is consistent with AIB's brand strategy, tone of voice, and inclusive design standards, delivering coherent multi-platform user journeys. Governance & compliance: Uphold compliance with relevant regulatory frameworks, accessibility standards (e.g., WCAG 2.2), and ethical design principles across all customer interactions What you Will Bring ; Broad market experience and a deep customer empathy, to support and grow our diverse base of over 2M Digital customers, improving their experience and conversion rates, with a design which is robust and easy to use An eye for detail and innovative thinking, to ensure customer-centric design principles are recognised, valued and upheld, and that key design priorities are addressed in line with the complex regulatory, security, and business requirements. Outcome focused, continually balancing short-term delivery pressures with long-term strategic design capability building to maximise value and drive progress. The experience and management required to build and develop AIB's internal design capability. A transformational mindset, comfortable leading cultural and operational change across multiple stakeholders and departments to embed a truly customer design centric culture, leveraging modern scale practices and technologies. Evidence based decisioning, leveraging customer insights, metrics and feedback to help prioritise areas for improvement and to drive commercial outcomes. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Market, Competitor and Customer Knowledge - Minimum 15 years' experience in UX/UI/Product Design, including 5+ years in senior leadership roles within a relevant digital-first organisation(s). Customer Value Proposition Development - Demonstrable experience in defining market leading Customer centric UX/UI strategy at scale Develops & Empowers - Proven success in building and leading high performing multi-disciplinary design teams. Vision & Purpose Led - A track record in cultivating innovation, creating new and faster ways for the organisation to be successful, with the business acumen to identify business needs, evaluate emerging technology trends, and advance potential solutions in UI / UX which meet our customer's needs. Drives Progress - Proven Experience of navigating complex (matrix) organization structures, building partnerships with senior stakeholders and working collaboratively to deliver on shared objectives. End to End Thinking - Strong, concise and effective written and oral communications skills; enabling you to communicate and coordinate with individuals across all levels of a financial institution to ensure solutions are fully considered. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 18th July 2025 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
