We are seeking a sophisticated Key Account Manager to lead our most valued partnerships. In this role, you won’t just manage accounts—you will act as a strategic consultant, navigating complex business landscapes to ensure long‑term growth and unparalleled client satisfaction. Key Responsibilities Strategic Account Leadership Be the Face of the Brand: Act as the primary lead for large‑scale accounts, delivering on our Client Value Proposition. Strategic Planning: Define and execute 2–3 year strategic account plans, anticipating future needs and market shifts. Market Intelligence: Gather and share insights to proactively address industry challenges and maintain a competitive edge. Performance Reviews: Lead in‑depth account reviews, discussing claims experience, service performance, and future opportunities. Elevating Client Experience Innovative Problem Solving: Identify and implement tailored solutions to address unique client business challenges. Swift Resolution: Independently manage escalations with a client‑centric mindset to ensure seamless interactions. Feedback Loops: Proactively analyze client experience data to optimize processes and boost client stickiness. Renewals & Portfolio Growth Negotiation: Independently lead renewal negotiations to achieve mutually favorable outcomes while improving portfolio profitability. Tenders: Lead comprehensive responses for existing client tenders to retain and expand business. New Business Support: Manage the seamless implementation of new clients and identify cross‑selling opportunities for additional products and services. Key Requirements Experience: Minimum of 5 years in an account‑management role within financial services, specifically handling large, high‑value relationships. Education/Certification: Completion of (or active progress towards) Irish Insurance Examinations or an equivalent international qualification. Tech Savvy: Proficiency in MS Office (Excel, PowerPoint, etc.). Previous experience with Salesforce is a significant advantage. Results‑Driven: Proven ability to produce high‑quality work under tight deadlines in a fast‑paced environment. Sales Acumen: Previous sales experience is preferred, with a focus on negotiation and relationship deepening. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristic protected under applicable local laws and regulations. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’s company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group. #J-18808-Ljbffr
A leading insurance firm in Dublin, Ireland is seeking a Key Account Manager to lead and manage high-value client partnerships. The role requires at least 5 years of account management experience within financial services, strong negotiation skills, and proficiency in MS Office along with Salesforce. Successful candidates will focus on strategic planning, innovative problem-solving, and will drive portfolio growth while ensuring long-term client satisfaction. #J-18808-Ljbffr
A leading insurance and asset management firm is looking for Care Advisors in Dublin to provide outstanding customer support to clients worldwide. The role involves responding to queries regarding cover and claims, managing hospital admissions, and ensuring data protection compliance. Ideal candidates will have customer service experience, fluency in English and a second language (Spanish), and must be flexible with work shifts. This position offers a dynamic working environment with numerous employee benefits. #J-18808-Ljbffr
Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Your key responsibilities: Responding to queries regarding cover, claims, hospitalisation, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. What you bring Experience in a customer focused role , in a an administrative capacity Previous experience in call centre environment would be beneficial. Experience working in pressurized environment with tight deadlines. Strong Knowledge of Microsoft Office ( Excel, Word). Applicants must be flexible to work within our rotating shift patterns Valid EU work permit with the ability to work full time year round. Fluency in English and second language (Spanish). What we offer: Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits: Dynamic and Multinational working environment Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning) A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc. Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad. Discouts on Allianz Partners products Modern Offices Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. #J-18808-Ljbffr
Responsibilities Support the delivery and roll‑out of the Global Service Delivery (GSD) framework, helping standardise governance, models and ways of working across all GSD locations and lines of business. Lead end‑to‑end planning and execution of transformation programmes and transitions: defining scope, governance, milestones and KPIs, managing risks and dependencies, and driving successful go‑lives with sending business units. Ensure transitions into GSDs follow the agreed toolkit and RACI, working closely with sending entities to design pilots, cutover plans and stabilisation, and keeping timelines and quality on track. Monitor performance of GSD locations and transformation programmes against defined KPIs (FTE, attrition, cost, service levels, etc.), and drive continuous improvement in processes, governance and delivery models using structured feedback and lessons learned. Establish, run and continually refine governance between sending entities, GSDs and external partners – including contract management, roles and responsibilities, escalation paths and regular review forums. Partner with HR and local leadership to support workforce planning and capability building, and to foster a strong performance and engagement culture in GSD locations (including programmes such as AES). Oversee audit readiness and execution for GSDs, ensure compliance with Allianz Partners’ standards and regulatory requirements, and proactively identify, assess and mitigate operational risks to service continuity. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use. Qualifications Proven track record in leading complex transformation and/or transition programmes in a shared services, global service delivery, outsourcing or similar environment – able to own the full lifecycle from design to stabilisation, not just a workstream. Strong governance and stakeholder management skills: you can set up and run effective governance between multiple entities (internal and external), manage expectations, and handle escalations with senior stakeholders. Solid experience in risk assessment and management in an operations context – you know how to identify operational and transition risks early, quantify impact, and implement practical mitigation plans. Advanced data analysis and reporting capability: confident working with KPIs across performance, cost, and people metrics, extracting insights and turning them into clear actions for GSDs and sending entities. Demonstrated ability to work across HR, operations and vendor/partner management – including experience managing or coordinating with external service providers and ensuring alignment with internal standards. Strong problem‑solving and change mindset: comfortable challenging the status quo, simplifying complex topics, and driving innovation in processes and governance where it improves performance, compliance or customer outcomes. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr
The Digital Transformation Lead is an operations based role responsible for driving digital enablement and process transformation within the Customer Operations function. The role acts as the primary digital transformation partner to the Customer Operations leadership team, supporting the development and evolution of the functions target operating model to enable efficient, scalable and high‑quality global service delivery. Customer Operations is a global function responsible for front‑facing customer engagement within a health insurance environment, including contact center operations, customer service teams and specialist medical teams that support customer interactions. Operating as part of the broader Digital Transformation team within Operations, this role works closely with functional leadership to ensure that processes, digital tools and operating models effectively support business objectives. The role collaborates extensively with other teams such as Claims, Policy Management, IT as well as Centers of Excellence but its focus is on the business ownership of digital capabilities, processes and transformation initiatives at an operations level. Success in the role requires strong stakeholder engagement and the ability to influence across a complex ecosystem in a large geographically dispersed organisation. The role must translate operational needs into actionable transformation initiatives and ensure the successful progression of digital and process improvements. What We Do Responsibilities include, but are not confined to, the following: Operating Model & Transformation Partner with the Customer Operations functional leadership team to support the development, implementation and continuous improvement of the functions target operating model Identify opportunities to enhance operational performance through digital enablement, process redesign and automation Support the design and delivery of transformation initiatives that improve customer service outcomes and operational efficiency Digital Capability Ownership Act as the business owner and champion for digital capabilities supporting Customer Operations Ensure that existing digital tools and platforms effectively support operational needs and evolving customer service models Contribute to the design, enhancement or retirement of digital tools Partner with IT and other stakeholders to translate business requirements into actionable development roadmaps Stakeholder Engagement & Influence Act as a trusted advisor and transformation partner to Customer Operations leadership Build strong working relationships across the business including with other functional areas Influence decision making and align stakeholders to progress transformation initiatives within a complex global environment Continuous Improvement & Change Enablement Support the successful implementation and adoption of digital and process changes across global operational teams Ensure transformation initiatives are aligned with the realities of a multi‑jurisdictional operating environment Work with operational leaders to ensure teams are prepared for and capable of adopting new tools, processes and ways of working Champion process transformation initiatives focused on measurable operational outcomes Drive improvements in areas such as average handling time, reduction of manual touchpoints and quality improvements Emerging Technology & Innovation Maintain awareness of emerging technologies, including AI and automation capabilities relevant to customer operations Support the function in identifying practical opportunities to leverage new technologies to enhance customer service delivery and operational efficiency What You Will Bring To be successful in this position you will need to have the following skills/experience. Essential Minimum of 3 to 5 years’ experience in an operational improvement or digital transformation role Experience supporting or delivering digital tool implementation, process improvement, or operational transformation initiatives Strong stakeholder management and influencing skills A clear record of career progression in previous roles Desirable Experience of working in a regulated environment Experience of working in a contact centre environment in digital transformation Personal Attributes Results driven and pragmatic, focused on achieving measurable outcomes. Able to balance strategic thinking with hands‑on delivery. Confident communicator and facilitator, able to build trust across diverse stakeholder groups. Collaborative and resilient, thriving in a dynamic and global environment. AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use. What We Offer New Normal – it’s not news to us: As a global company, we’ve known the hybrid model before it was ‘in’. Work flexibly according to internal guidelines (e.g., hybrid model/ flexible working hours) Investments for the future: Access to pension/savings plans/ Allianz products Shared success: Company share purchasing plan Support for what matters: Mental health and wellbeing programs Investments in your career: Career opportunities within the entire Allianz Group Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications … and so much more! At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let’s care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’s company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group. #J-18808-Ljbffr
A global health insurance provider is seeking a Digital Transformation Lead based in Dublin. This role focuses on driving digital enablement and operational transformation within the Customer Operations function. The ideal candidate has 3-5 years of experience in digital transformation and operational improvement, along with strong stakeholder engagement skills. The company promotes a hybrid work model and offers comprehensive career development opportunities, along with mental health support and various employee benefits. #J-18808-Ljbffr
A global service provider in Dublin is seeking a professional to lead complex transformation and transition programmes. The role involves monitoring performance against KPIs, ensuring compliance with standards, and fostering a collaborative culture across service delivery locations. Strong stakeholder management, risk assessment skills and advanced data analysis capabilities are essential. This position offers an opportunity to drive innovation and improve operational efficiency in a dynamic environment that embraces AI and data analytics. #J-18808-Ljbffr
