Overview The Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA or international transportation based upon customer requests. Responsibilities Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. Prepare profitable quotations accurately. Complete shipment process in CargoWise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates. Coordinate the day-to-day air import and export of products, including reviewing orders and documents. Track and communicate all delays, damages, problems, and work to resolve customer issues. Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines. Other duties and responsibilities will be assigned as business demands deem necessary. Qualifications High school diploma or equivalent 2-4 years Freight Forwarding experience preferred Dangerous Goods Certification preferred Certified CargoWise Specialist CCO required Advanced Knowledge of CargoWise Strong organizational and time management skills. Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability. What AIT Can Offer You In addition to a competitive salary and benefits package, we offer great programs for our employees. For example, everyone at AIT can participate in five hours of volunteer work each year to support a worthy cause. Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218. #J-18808-Ljbffr
AIT Worldwide Logistics, Inc. seeks an Air Operations Agent II in Dublin, responsible for coordinating air import and export processes of international shipments. The ideal candidate must have a high school diploma, 2-4 years of Freight Forwarding experience preferred, and be a Certified CargoWise Specialist. Strong organizational skills and knowledge of freight movement is essential. The position offers a competitive salary, benefits, and the opportunity for community involvement through volunteer work. #J-18808-Ljbffr
