Location/Office Policy: Central Park, Dublin 18 / Hybrid working - 3 days per week in office Would you like to play a leading role in a team whose ambition is to become a world class fraud function, exceptional at developing talent and turning information into insights? Do you enjoy collaborating with cross functional teams and influencing business direction with data-backed evidence? Are you enthusiastic about challenging the status quo? Do you activelyseek opportunities for innovation and continuous improvement? What is the role: The Financial Crime Fraud Intelligence team is responsible for supporting theFinancial Crime functionby analysing fraud patterns and system data to develop appropriate and dynamic rule strategies to prevent and detect fraud. Our purpose is to protect our customers and society from organised crime, and other criminal activities, through our commitment to the prevention and detection of financial crime. The Financial Crime Senior Business analyst, is a new role within FC systems and Intelligence team. The Senior Business Analyst will play a critical role in strengthening AIB's Financial Crime detection and prevention capabilities across payments and cards. This includes leading analysis and change initiatives relating to SEPA Instant Payments VOP scheme requirements, fraud-control enhancements, regulatory-driven updates, and system optimisation across the Financial Crime landscape. Reporting to the Fraud intelligence manager, this role requires a strong fraud-risk mindset, excellent analytical skills, and the ability to translate complex business needs into actionable, high-quality requirements. The role holder will support AIB's goal of delivering world-class fraud prevention, enabling safe customer journeys and protecting the bank from emerging threats. Key accountabilities: As part of the Financial Crime Fraud Intelligence team, you will: Lead the gathering, assessment and documentation of complex fraud-related requirements, including SEPA Instant Payments (IP) VOP scheme changes, industry regulatory updates and internal control enhancements. Translate business needs into functional and non-functional specifications, ensuring alignment with technical feasibility and program objectives. Write high-quality user stories, acceptance criteria, process maps and SOP content to support solution delivery. Conduct analysis across payments and card fraud workflows, including transaction patterns, alert behavior, rules logic and risk indicators. Partnering with Payments, Fraud Operations, Risk and Technology to ensure alignment across the E2E customer journey. Foster and maintain strategic relationships with key stakeholders, championing the successful design and implementation of enterprise-level solutions while ensuring accountability for outcomes and deadlines. Communicate with clarity and influence across cross-functional teams, actively listening, managing stakeholder expectations, and pre-emptively addressing emerging issues. What You Will Bring: Minimum 4+ years business analyst experience. Proven experience in leading requirement gathering and analysis of complex business processes. Proven project management experience. Strong proficiency in Excel, Power point, Word. Excellent analytical and problem-solving skills with a high attention to detail. Ability to work effectively in a team environment and communicate complex findings clearly. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below: Please note that the capabilities will only be asked at interview stage. Behavioural Capabilities: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability - Holding self and others accountable to meet commitments Technical Capabilities: Requirement management- Documents, analyses, traces, prioritises and agrees on requirements, whilst controlling change and communicating to relevant stakeholders. Communication - Communicates with clarity and precision in both written and verbal contexts. Presenting complex information in a concise format that is audience appropriate. Process Improvement - Utilises a systematic approach to define, measure, analyse, improve and control process or system performance gaps through streamlining and cycle time reduction, and identification and elimination of causes of below specifications quality, process variation, and non-value-adding activities Project management- Leads the team in project management activities leveraging tools such as Jira and Confluence If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application Deadline: Friday 27th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: 107/108 Main Street Bray Wicklow , Mid East Region - Fully fixed onsite Do you have excellent Customer Service skills? Are you interested in working as part of a dynamic team? What is the Role: The vision of Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people who have an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB. Our Sales & Advisory teams play key roles in supporting this vision. Key Responsibilities for this role include: Greet all customers who enter the Branch Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands. Help customers to set up and maintain accounts Deal with calls, emails, and face-to-face enquiries Promote financial products and services to customers. Guide customers to the correct colleague in regard to their financial queries. Help customers with the use of IT systems to update account details General administration tasks We're looking for someone who: Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise Is passionate about delivering the best possible experience to our customers. Works co-operatively with others across the organization to achieve shared objectives Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. Why Work for AIB Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First: Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the recruiter, Emma, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 27th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Role: Payroll Specialist - Group HR Location: Central Park, Leopardstown - Hybrid Working (3 days in office - Weds, Thurs & Fri) Would you like to be part of a team that delivers one of the largest in-house payrolls in Ireland? We are a close-knit team of 11, with a diverse range of experience. We pride ourselves on our supportive and collaborative culture, offering a great opportunity to build your payroll skills and grow your career. We're looking for someone who enjoys working collaboratively in a team, can manage tight deadlines with confidence, and takes ownership of their work. You'll bring strong attention to detail and numeracy skills, along with a clear desire to grow your payroll career in a fast-paced, busy, and supportive environment. Role responsibilities include: Accurate and timely processing of monthly payrolls for Ireland and the UK, in compliance with relevant legislation, Revenue/HMRC requirements, and internal policies. Processing and maintenance of payroll data within the SAP payroll system in line with agreed payroll calendars and statutory deadlines. Performing payroll audits and checks to ensure accuracy, completeness, and compliance prior to payroll sign-off. Responding to payroll-related queries via the SAP CRM system, delivering a high standard of customer service in line with agreed SLAs. Preparation and reconciliation of payroll control accounts, identifying and resolving discrepancies in a timely manner. Supporting payroll system testing and implementation of regulatory or system changes, ensuring payroll accuracy is maintained. Maintaining accurate payroll records and documentation to support internal and external audits. What you will bring: IPASS Qualified or equivalent payroll qualification. Minimum of 2 years' hands-on experience in payroll operations, ideally in a high-volume or complex environment. A solid understanding of payroll-related employment legislation and regulatory requirements. Working knowledge of Irish Revenue and UK HMRC payroll processes and procedures. Strong numeracy skills with a high level of accuracy and attention to detail. Proven ability to manage time effectively, prioritise tasks, and meet strict payroll deadlines. A customer-focused mindset, with the ability to respond to queries professionally and clearly. Take pride in your role and want to contribute to the team's success. Why work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First Eliminates Complexity Drives Progress Communication Breadth of Technical Knowledge If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the recruiter at . AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at . Deadline: Closing date is Friday, 27th March 2026 Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/ Office policy: Molesworth Street - Hybrid working with 3 days in office What is the Role: Risk Assurance and Validation (RAV) is a 2LOD Assurance function led by the Head of Risk Assurance and Validation within Risk and reports to the Chief Risk Officer, Group Risk Committee, Board Risk Committee and Board Audit Committee. The team conducts a continuous and comprehensive review of Technology, Cyber and Data risks (including Third-Party) throughout the Group in accordance with the RAV Annual Plan. RAV challenges and influences business areas to ensure their control environments are robust and effective to mitigate the risks across the Group, including subsidiaries. Acting as the 'Second Line of Defence', the primary objectives of RAV are: to assess the risks and controls defined and operated by the business across ROI, UK and US; to provide an independent evaluation of the design and effectiveness of the controls in place for policies, processes and systems to manage risk and compliance with regulations. Assuring the control environment supporting the delivery of change projects within AIB and the management of data used by the Bank to manage, monitor and report on its business activities. These assessments conclude with the preparation and agreement of detailed reports to senior management, including reports to the Group Risk Committee and Board Risk Committee on the findings, key issues and actions. Key Accountabilities: Be a proactive member of the team ensuring delivery of comprehensive and independent Risk Assurance and Validation reports for the Bank, and associated subsidiaries, across Technology, Cyber and Data (including Third-Party). Support the delivery and management of risk-based assurance reviews that effectively challenges and influences senior management / business leaders through the agreement and reporting of assurance findings which drive improvements in the control environment to support risk management practices. Stay abreast of legal and regulatory developments/guidance issued continuously across ROI, UK, US and Europe for Technology, Cyber and Data, whilst testing the effectiveness of the control environment e.g. DORA Support the delivery and manage reviews with a strong technical focus from beginning to end including definition of scope, test strategy, execution of testing, summary of issues and final report; Monitor and manage the completion of management actions by the business areas and stakeholders within agreed timelines. Maintain a comprehensive knowledge of AIB processes. What you Will Bring: Have a minimum of four years' proven experience in a financial services risk management environment. For this role, there is a mandate requirement for candidates to be professionally qualified (ideally CISA / CISM / CRISC / CISSP). In addition, COBIT19 and PMP / PRINCE 2 certification will be an added advantage. Have a proven experience of IT Audit, Risk assurance & management or Compliance for Technology, Cyber and Data (including Third-Party) and IT regulation in a financial/Banking environment. Have a proven understanding and experience of financial services industry products and regulations. Have a clear understanding and knowledge of control and risk management methodologies. A Reminder of What We Offer: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Depth of Technical Knowledge: Effectively leverages technical knowledge in own area(s) of expertise and partners with others to produce solutions and facilitate improved performance and/or optimal / improved outcomes. Auditing Principles & Tools: Understands and applies auditing principles and tools to safeguard assets and evaluate an organisation's internal control environment. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Risk Analysis; Links risk initiatives into critical business drivers, determining the costs and impacts of the risks. Negotiation & Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. Ensures Accountability: Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 16th March To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Hybrid with currently 3 days in the office which is located in Dublin (Molesworth Street) Join a team leading the way in data control, elevating data quality and integrity to industry standards across a complex reporting environment Own the end-to-end data flow control for the finance function, impacting the reporting of a broad organisation Shape the future of a control environment, leveraging industry leading technology and automation tools What is the Role: In Finance Data our key objective is to support the business in the maintaining the integrity of the ?nancial and regulatory systems. This includes end-to-end accounting process from core system controls to EDW financial Data Marts, delivery of statutory, management, legal entity and consolidated group accounts and external regulatory reporting obligations. A vacancy currently exists for a Senior Data Analyst within the Finance Data team. This role is being offered on a permanent basis. The role will involve the management of the Group's financial reconciliation process and data quality monitoring and management for the Finance and Treasury teams. Key accountabilities; Drive initiatives within the team to enhance the control environment Take full ownership of assigned tasks, driving them through from initiation to successful delivery, within tight timelines Demonstrate initiative by proactively identifying, owning and resolving business/data challenges with workable solutions Stakeholder Management, engaging with stakeholders across Finance and wider AIB business units Engage with stakeholders to understand their business requirements and define Data/System solutions to help achieve these objectives and ensure consistency with our Finance Data & Systems Strategy Ensure the highest standards of customer service are maintained and that both internal & external customer commitments are met within agreed timelines Ensure adherence to AIB's Data Ownership Framework where relevant Ensure that adequate governance and controls are in place to ensure the integrity of the Data used throughout the project Ensure adherence to AIB's change management practices and ongoing compliance with BCBS239 What you Will Bring ; Min. 5 years' experience working in a Data analysis role Confident self-starter with experience of collaborating with colleagues across multiple teams. Specifically for this role engagement will be across AIB departments, including IT and Data teams. Strong interpersonal, influencing and communication skills Evidence of effective stakeholder management Strong organisational & problem-solving skills with ability to work to tight deadlines Ability to adapt to changing priorities and varied decision-making scenarios Must possess advanced SQL expertise Financial services experience is essential Good understanding of BCBS 239 is required Why Work for AIB : We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Identifies and creates clear, effective and efficient processes, and focuses on continuous improvement Promotes Innovation - Creates and promotes new and better ways for the organisation to be sustainable and successful Data Analysis - Measures, manages, forecasts and analyses data to identify trends, provide insights and leverage machine learning and database systems Investigating & Reporting - Supports decision-making by collecting, analysing, investigation and reporting relevant data Technical Leadership - Provides thought leadership and direction while managing, reviewing and conductin the day-to-day work in a specific technical domain area; If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 26th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Central Park, Dublin 18 - Hybrid 3 days a week in office Do you want be play a leading role in AIB's modernisation of its Core Banking Platforms (including AI) ? Are you looking for an opportunity to work with a dynamic team in a fast-paced environment to achieve outstanding results? Do you enjoy a hybrid working model and a collaborative office culture of 3 days in office in Central Park, Dublin? What is the Role: The role presents an exciting and challenging opportunity to an experienced Senior Engineer who wants to work in a dynamic workplace with a real opportunity to positively influence the direction and outcome of strategic change programmes through best in class design thinking and practices. The candidate will join a large team of highly motivated and driven engineers, delivering real change within AIB's Core Banking domain. They will be responsible for implementing the best technology solutions for our customer's day to day banking needs. The role requires a recognised technical specialist who can provide insight , expertise and collaborate with others to drive positive outcomes. Working alongside offshore and onshore colleagues, they will be involved in programs that will transform the core banking platforms, modernise our engineering toolkit and enable AIB's best in class digital ambition. Key accountabilities: Responsibility for delivering quality IT solutions - enforces best in class coding and documentation standards, and ensures quality criteria are adhered to for all of the project deliverables Is a strong and committed team player capable of supporting a team of engineers to deliver on the banks digital strategy. Contributes and helps evolve the engineering landscape through the adoption of new tools and technologies(including AI). Cultivates innovation, encourages diverse thinking and develops others through coaching, feedback, and exposure. Strong focus on non-functional quality requirements in security, performance, observability, testability and sustainability of technical deliverables. What you Will Bring: 7+ years' enterprise technology and experience in complex projects that span multiple teams Core Banking and/or Payments delivery related experience would be a benefit. Experience with current Java technologies, enterprise integration patterns and scalable systems design. Specific skills to include Java, Spring, Spring Boot, REST, SQL, CI/CD Tooling, JSON, XML, Kafka. Previous experience of managing and/or leading a development team. Expert level understanding of distributed architectures and microservice development. Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank. Project and programme management planning and organisational skills with ability to accurately estimate development and testing efforts, identify tasks on the critical path, and asses risk in the overall project. Broad understanding of Application, Information and Infrastructure technologies & practices Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You Key Capabilities Behavioural: Customer First Ensures Accountability Drives Progress Technical: Breadth of Technical Knowledge Depth of Technical Knowledge Operational Excellence If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application Deadline : Wednesday 25th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Dawson Street, Dublin 2 with Hybrid Working (3 days per week in office) What is the Role: AIB Private Banking is a successful and growing business within the AIB Capital Markets division. Private Banking provides specialist expertise and tailored solutions for High-Net-Worth individuals across banking and lending and in strategic partnership with our Goodbody subsidiary for investments, retirement, and succession planning. We work closely and directly with our clients to protect and grow their assets and to support them with their biggest financing decisions, delivering innovative financial solutions. The breadth and depth of our services are unique in the Irish market. We have offices in Dublin, Cork & Galway that deliver for customers across the Republic of Ireland. The role advertised is for the Relationship Management Team. The successful candidate will play a key role in supporting a defined customer segment within Private Banking Team, as well as the wider team in delivering upon our business and customer objectives. Key accountabilities: The relationship management of a book of existing Private Banking clients. Working as part of a team to manage & deliver customers daily banking requests efficiently and ensure that we continue to live up to our ambition of "Making Banking Easy". Manage incoming customer emails and telephone calls, engaging with customers and other teams to deliver a professional and efficient customer service experience. Enhancing customer experience and make significant progress towards becoming the Best Banking Experience for customers. Managing key compliance, operational and risk tasks. Demonstrating good communication skills. Refer opportunities from the Portfolio as they arise to customer Engagement Team, Lending Team, and Relationship Manager Colleagues. Knowledge of operational and regulatory risk. Ensuring compliance with internal policy, external regulators, and adherence to industry best practice. What you Will Bring: Experience embedding AIBs 'Customer First' culture, with proven experience in dealing with customers delivering exceptional customer experience. Strong planning and prioritisation skills, particularly under pressure to meet team objectives. Strong interpersonal and communication skills & works well in a team environment. Must be fully QFA Qualified. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First. Eliminates complexity. Collaborates. Customer Relationship Management. Prioritisation. Communication If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. Application deadline: 25th March 2026 (just before midnight) To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Central Park, Dublin 18 - 3 days per week in office Play a key role in safeguarding AIB's resilience through robust risk assurance Influence senior stakeholders by helping to provide clear insight on risks and controls within the business Join a collaborative, high-performing team shaping best-practice risk governance across Enterprise Delivery What is the Role: The Group Resilience First Line Assurance and Advisory team is responsible for high quality assurance across Enterprise Delivery. The team provides assurance and advisory reviews on the control environment across a wide breadth of Operations. The remit includes dedicated assurance programmes for Financial Crime and Group-wide Third-Party Management (TPM). The ideal candidate will play a pivotal role within the organisation providing objective assurance as well as valuable advisory services to support business operations and strategic initiatives. Key accountabilities: Lead assurance reviews including defining the scope, test plans, execution of testing and draft reports Manage and prioritising deliverables with close attention to detail and consistently meeting deadlines Take ownership of projects and responsibilities, ensuring objectives are achieved with accountability Effective problem-solving and adaptability in the face of changing business needs and timelines Proactive communication skills, keeping stakeholders informed and seeking support when needed to maintain progress Proven capability in managing people, fostering a collaborative team environment, and supporting individual development to achieve collective objectives Honesty, integrity, tenacity, adaptability and multitasking abilities Demonstrate commitment to personal development and a results-oriented approach to professional growth Engagement in team collaboration and community initiatives, actively contributing to shared goals and timeline What you Will Bring: Minimum 5 years' experience in a regulated financial services environment with experience in assurance/audit The ideal candidate would either have or be studying towards a professional qualification (ACCA, CIA, ACA etc) Strong communication, influencing and stakeholder engagement skills Experience managing multiple priorities in fast-paced environments Ability to work collaboratively towards shared objectives Track record of driving deliverables to completion Ability to balance flexible and hybrid work arrangements while maintaining a high level of productivity and accountability A self-starter, with a strong work ethic, who can either work independently or as part of a team with an ability to act with discretion and confidentiality Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include. Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Technical: Auditing: Examines, analyses, and evaluates processes, records, or systems to verify their accuracy, compliance, effectiveness, and integrity Risk Mitigation: Identifies and quantifies risk factors to facilitate the development and implementation of approaches for managing risks Communication: Communicates with clarity and precision in both written and verbal contexts. Presenting complex information in a concise format that is audience appropriate Behavioural: Customer First - Builds strong relationships and delivers sustainable solutions that support customers and communities. Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player and develops connections that will enable successful outcomes Eliminates Complexity - Identifies and creates clear, effective and efficient processes and focuses on continuous improvement If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the recruiter at Sarah Lyons at AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 13th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Thurles, Co Tipperary/ Roscera, Co Tipperary, Office based role Are you interested in a customer facing role in a fast-paced environment? Do you have a strong track record in building relationships with customers? Do you like to work as part of a team? What is the Role: Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB. The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day. Key Accountabilities: Provide expert guidance and support to customers on sales and service-related queries. Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures. Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience. Collaborate effectively across teams to achieve shared objectives and contribute to AIB's success. Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach. What you Will Bring: A proven ability to build strong customer relationships and represent AIB with expertise and confidence. A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience. Strong teamwork skills, with the ability to work collaboratively across the organization. Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels. APA/QFA qualification is desirable, but if you don't have it yet, we offer support to help you achieve it. This role is subject to the Fitness & Probity Regime and Individual Accountability Framework requirements Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First: Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Customer Service Excellence: Demonstrates ability to consistently meet customer expectations, adhering to standards and service level commitments, Identifies customer service gaps or areas for improvement, initiates actions or collaborates to resolve problems. Self Awareness: Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Creane, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. Application deadline : Wednesday 25th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Central Park, Dublin 18 / Hybrid - 3 days per week in office Are you motivated by improving service reliability and customer communications? Do you want to play a key governance and operational leadership role across critical customer communication platforms? Are you comfortable working cross-functionally with business, operations, and technology teams? What is the Role: We are hiring a Customer Communications Platform Operations & Governance Manager, based in Dublin, reporting into the Personalisation - Customer Contacts team. This role provides leadership, governance oversight, and operational engagement across customer communications technology and plays a key bridging role between business, operations, and technology. You will ensure the resilience, control, and effective operation of mission-critical customer contact and communication services. Key accountabilities: Lead service resilience and operational oversight across customer communications platforms. Act as senior coordination point during service-impacting events, including assessment of customer impact and driving resolution. Maintain strong governance and performance management relationships with third-party service providers. Oversee monitoring, alerting, observability, and issue-detection frameworks. Define escalation paths, incident response expectations, and standards for root cause analysis. Run a forward-looking governance and engagement calendar aligned to delivery roadmaps. Act as primary point of engagement for new integrations and platform components leveraging customer communications services. Provide informed challenge to delivery and engineering teams implementing API and microservices-based solutions. Oversee rollback planning and contingency processes for critical releases. Own oversight of operational risk events, incidents, and Shield actions, ensuring tracking and closure. Maintain governance frameworks, procedures, control points, and assurance activities. What you Will Bring: Experience in operational service management, service governance, or technology-enabled oversight. Strong experience engaging with cross-functional technology teams and third-party partners. Solid conceptual understanding of APIs, microservices, API gateways (e.g., Apigee), webhook patterns, and associated audit needs. High-level understanding of event-driven architectures (e.g., Kafka), and distributed datastores (e.g., Cassandra). Familiarity with email/SMS/push providers such as SendGrid, Twilio, Firebase. Understanding of integration components used across customer communications (e.g., Teradata CIM, Sitecore, Ab Initio). Strong analytical ability to interpret dashboards, logs, metrics, and alerts (e.g., Splunk). Experience coordinating incident response, resilience activities, and contingency/rollback planning. Experience working in agile delivery environments. Strong stakeholder engagement and communication skills up to senior leadership level. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First Collaborates Ensures Accountability Drives Progress Technical Leadership Investigating & Reporting External If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Sarah Lyons, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Wednesday 25th March 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
