At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You'll treat colleagues and customers with fairness and Show Respect , and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Location/Office Policy: Dublin/Cork Are you passionate about the role that robust risk management and assurance play in protecting customers and supporting business sustainability? Would you like an opportunity to use your risk management expertise and experience in a proactive and meaningful way? Are you a problem solver, organised, proactive, pragmatic and an excellent team player? Are you seeking an opportunity to develop and grow your professional value? What is the Role Risk Assurance and Validation (RAV) is a Second Line of Defence Assurance function led by the Head of RAV within Risk and provides reporting to the Chief Risk Officer, Group Risk Committee, Board Risk Committee and Board Audit Committee. The team conducts a continuous and comprehensive review of non-financial risks throughout the Group in accordance with the RAV Annual Plan. RAV challenges and influences business areas to ensure their control environments are robust and effective to mitigate key risks across the Group, including subsidiaries. Acting in the 'Second Line of Defence', the primary objectives of RAV are: to assess the risks and controls defined and operated by the business across ROI, UK and US; to provide an independent evaluation of the design and effectiveness of the controls in place for policies, processes and systems to manage risk and compliance with regulations. Assuring the control environment supporting the delivery of change projects within AIB and the management of data used by the Bank to manage, monitor and report on its business activities. Within RAV, the Non-Financial Risk team provides second line assurance over non- financial risks and the strength of the associated control environment and risk management across the Group. These assessments conclude with the preparation and agreement of detailed reports to senior management, including reports to the Group Risk Committee and Board Audit Committee on the findings, key issues and actions. This role provides high-profile exposure to senior stakeholders across the Group and supports professional development through structured learning and education support aligned to your role. Key accountabilities Be a proactive member of the team ensuring delivery of comprehensive and independent second line assurance reports for the Bank, and associated subsidiaries, across key non-financial risk areas. Support the delivery and oversight of risk-based assurance reviews that effectively challenges and influences senior management / business leader decisions through the agreement and reporting of assurance findings which drive improvements in the control environment to support risk management practices. Support the delivery and oversight of assurance reviews from beginning to end including definition of scope, test strategy, execution of testing, summary of issues and final report. Track and drive the completion of management actions by the business areas and stakeholders within agreed timelines. Stay abreast of legal and regulatory developments/guidance issued continuously across ROI, UK, US and Europe relevant to non-financial risk, whilst testing the effectiveness of the control environment (e.g. operational risk, operational resilience, third-party/outsourcing risk, regulatory compliance, conduct and culture, business model and change risk). Build and maintain a comprehensive knowledge of AIB processes. What you will bring Minimum of 4 years' experience in Risk Management and Assurance, Compliance or Audit in a Banking environment and associated risks, clear understanding and knowledge of control and risk management methodologies and financial services industry products and regulations. Have a proven understanding and experience of financial services industry products and regulations. Have proven experience in the management of and/or assurance over non-financial risk (e.g. operational risk, operational resilience, third-party/outsourcing risk, regulatory compliance, conduct and culture, change risk). Have a level of proficiency in understanding the role data can play in risk management and how weaknesses in data and reporting can drive risk outcomes. For this role, there is a preference for professionally qualified candidates in the areas of Risk, Auditing and Compliance. Consistently demonstrate initiative, excellent attention to detail, solution focussed and ability to work to deadlines. Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Auditing Principles & Tools : Understands and applies auditing principles and tools to safeguard assets and evaluate an organisation's internal control environment. Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Risk Analysis : Links risk initiatives into critical business drivers, determining the costs and impacts of the risks. Negotiation & Influence : Engages in discussion to reach an agreement and create outcomes, affecting the actions, behaviours, or opinions of others. Ensures Accountability : Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role Nicole Pasquetti, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application close date: 6th May 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register. #J-18808-Ljbffr
Location / Office Policy 107/108 Main Street Bray Wicklow, Mid East Region - Fully fixed onsite Do you have excellent Customer Service skills? Are you interested in working as part of a dynamic team? Role Overview The vision of Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people who have an agile mind‑set and approach, with teams executing brilliantly every day, consistently out‑performing the market and generating value for AIB. Our Sales & Advisory teams play key roles in supporting this vision. Key Responsibilities Greet all customers who enter the Branch Process payments and withdrawals, working within the cash desk, lodgements and general day‑to‑day banking errands. Help customers to set up and maintain accounts Deal with calls, emails, and face‑to‑face enquiries Promote financial products and services to customers. Guide customers to the correct colleague in regard to their financial queries. Help customers with the use of IT systems to update account details General administration tasks We're looking for someone who Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise Is passionate about delivering the best possible experience to our customers. Works co‑operatively with others across the organization to achieve shared objectives Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. Benefits Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Key Capabilities Customer First: Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. Application Deadline 5th May 2026 AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. #J-18808-Ljbffr
AIB Group is looking for a customer service representative in Wicklow. The role involves greeting customers, processing transactions, assisting with account maintenance, and promoting financial products. Candidates should demonstrate excellent customer relationship skills and a commitment to delivering outstanding customer experiences. Benefits include a market-leading pension scheme, healthcare, and volunteer days. This position is fully onsite, emphasizing teamwork and accountability. #J-18808-Ljbffr
At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You'll treat colleagues and customers with fairness and Show Respect, and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Senior Associate, Origination - ROI & UK Team, Climate & Infrastructure Capital Location/Office Policy: Office Centric (Hybrid - 3 days onsite) Office base Molesworth St, Dublin. Do you want to build a career that is fighting against climate change? Do you want to play a role in decarbonising our energy and infrastructure, fund a more circular, less wasteful economy and help support key social projects? Do you want to part of and enable a high performing team to do just that? What is the Role: At AIB, we have a clear purpose - empowering people to build a sustainable future. We're making a difference to how businesses contribute to climate action. We're aiming to make 70 percent of our lending green or transition by 2030 and we've set up a €30 billion climate action fund. Our Climate & Infrastructure Capital segment is central to the delivery of these ambitious targets, investing in large scale renewables and infrastructure projects across Ireland, the UK, Europe and North America. This is a unique opportunity for experienced individuals to join this high performing, ambitious team, as we build out our international platform and directly contribute to global climate action goals. As a member of the ROI & UK Team, you will be required to support best in class origination, risk management and deal execution across Climate & Infrastructure Capitals growing portfolio. Key Accountabilities; Write credit papers for new business for consideration by the relevant Credit Authority as well as for annual reviews and transaction amendments Enhance relationships with new and existing customers with good communication and customer focus Form an integral part of the risk management culture in AIB and adherence to codes of conduct, laws and regulation Contribute in determination of risk and deal selection strategy Contribute to ongoing Credit Risk model development Perform financial modelling analysis and run detailed sensitivity analysis Support credit reviews and internal audit engagements for the Climate & Infrastructure Capital portfolio Manage and help develop more junior staff members Communicate the impact and key risks and mitigants associated with same Make a difference through strategic lending to circular economy and sustainable businesses What you Will Bring ; Relevant 3rd level qualification with 3+ years' experience within a similar area (preferably Project Finance or Specialised Lending) which could include Banking, Advisory or Industry Strong Financial Analysis, Strong credit skills and Proficiency in financial modelling A proven awareness of sustainable lending and an analytical and results focussed mindset Team player with strong communication and influencing skills Knowledge and experience of the development and business application of credit risk modules utilised for the calculation of regulatory capital or ECL would be beneficial What We Offer: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Drives Progress Collaborates Ensures Accountability Structured Finance Industry & Competitor Knowledge Credit Risk Analysis If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 7th May 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You'll treat colleagues and customers with fairness and Show Respect, and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Location: Molesworth Street, Dublin 2 hybrid working. GIA also operates hub locations in Galway, Cork and Waterford, which serve as base locations. Summary of role: Working within GIA you will be a critical support to the team lead, manager and the Head of Audit. The main roles and responsibilities are outlined below: Assist the team in constructing the annual risk-based audit plan; Maintain a comprehensive knowledge of GIA's audit methodology standards, processes and AIB organisational structures; Support the team lead in the execution of audits from beginning to end including definition of audit scope, test strategy, walkthroughs, tests of detail, sampling, summary of issues and final report; Undertakes risk-based Credit audit work across several business areas, geographies and regulatory environments. Support the team lead in the assessment of business actions within the agreed timelines; Review and interpret processed data to identify trends and investigate exceptional items; Actively develop and maintain positive working relationships with your team, management and the business; and Exciting opportunities to get involved in working groups across the department. AIB Brand Values It is a given that the role holder will be a strong role model of the AIB Values: Put Customers First, Drive Progress, Show Respect, Be One Team, Own the Outcome and Eliminate Complexity. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You Minimum Criteria: Please note that the following criteria form the basis of your answers on the application form. A minimum of two years in a financial services and/or audit environment; Preference for people who have assurance &/or credit related experience; Have good communication skills; Be a self-starter who can work both independently and as part of a team; and Have lots of initiative and excellent attention to detail. Currently undergoing exams to attain an audit/accountancy qualification or the willingness to undertake such qualifications (e.g. CIA, ACCA, ACA, CIMA, CISA); As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below: Please note that the capabilities will only be asked at interview stage. Behavioural Capabilities: Collaborates Ensures Accountability Instils Trust Technical Capabilities: Auditing Credit Risk If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole Pasquetti, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Closing Date: 8th May 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You'll treat colleagues and customers with fairness and Show Respect, and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Do you have strong credit risk experience and skills? Do you want a visible leadership role at the centre of material credit risk oversight? Would you like exposure to complex credit activity and senior decision making? Do you want an opportunity to shape and strengthen credit assurance capability within AIB's Risk function? If you're motivated by independent challenge, leadership accountability and improving risk outcomes, we'd love to hear from you. What is the Role: Risk Assurance & Validation (RAV) is AIB's independent second line function, providing oversight and assurance on the effectiveness of risk management, controls and regulatory compliance across the Group. We are seeking a Level 4 Review Manager to lead a Credit Review team focused on Capital Markets and Climate Capital credit assurance. This is a senior people leadership role with accountability for delivering independent, risk-based assurance over complex and judgement driven credit exposures. RAV is a team of specialists across several diverse areas - including Credit Risk, Financial Risks, Sustainability & ESG, Operational Risks, Resilience, Data Protection, Regulatory Compliance, Business Model & Strategy and Conduct & Culture - accessing senior stakeholders within the organisation and plenty of opportunities to obtain great exposure and experience across all areas of the Bank. We have a culture where investing in people is paramount, where we cultivate talent and where we foster professional development. We're looking for someone who can: Lead and be accountable for the end-to-end delivery of credit and assurance reviews in line with the RAV's Board-approved assurance plan. Proactively manage priorities, resources and dependencies to ensure high-quality, timely delivery of credit reviews. Role-model disciplined execution, rigorous and evidence-based challenge, and clear ownership of outcomes. Provide independent second-line challenge over: credit decisioning and governance, adherence to Group Credit Policy and risk appetite, quality of underwriting, monitoring and escalation, application of IFRS 9 staging and ECL judgement where relevant. Act as a senior RAV point of contact for Capital Markets, Climate Capital and Risk stakeholders (amongst others). Present clear insights and issues to senior management and governance forums. Lead, coach and develop a high-performing credit review team through regular feedback, coaching and performance conversations. Create an inclusive, psychologically safe environment that encourages challenge and high standards. Role-model AIB Values and behaviours, promoting integrity, accountability and transparency. Minimum Criteria: Strong experience in credit risk, ideally with experience in capital markets or complex corporate lending within a regulated financial institution. Demonstrated ability to lead teams, ideally in a second line, oversight, assurance or audit context. Sound understanding of credit governance, policy frameworks and regulatory expectations. Ability to operate confidently with senior stakeholders, providing credible and constructive challenge. Experience with IFRS 9, model risk, RDARR or BCBS 239 related topics is desirable but not a minimum requirement. Professional qualification in a relevant discipline (or working towards one) is desirable. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Behavioural Capabilities: Ensures Accountability - Holding self and others accountable to meet commitments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Develops & Empowers - Lead, coach and develop through regular feedback and performance conversations. Support talent development and succession planning. Technical Capabilities: Credit Risk Analysis - in depth knowledge of credit decisioning, credit grading, Group Credit Policies and risk appetite, underwriting standards, requirements for timely and effective of credit management of exposures, and application of IFRS 9 staging and ECL judgement where relevant. Auditing Principles and Tools - Understands and applies auditing principles and tools to safeguard assets and evaluate an organisation's internal control environment. Negotiation and Influencing - Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole Pasquetti, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Closing Date: 29th April 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Location/Office Policy: Hybrid (remote 2 days, Central Park (1-2 days) and Molesworth Street 1 day) Do you want to shape the future of risk and drive transformation in a leading financial institution? Do you enjoy collaborating with business and technology teams to deliver technical design solutions? Are you interested in designing solutions that help manage risk more effectively? What is the Role: The Risk Function is an independent, second line of defence function that monitors, controls, and supports risk-taking activities across AIB. The purpose of the Risk Function is to provide advice and guidance in relation to risk while providing independent oversight and reporting on AIB's risk profile. The Risk Function's main objective is to ensure AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB's customer franchise and social responsibility. The Role This role is in the Risk Technology and Transformation team, reporting to the Non-Financial Risk Enablement Design Lead. The candidate will drive AIB's Non-Financial Risk (NFR) enablement strategy, lead solution design for Risk and Compliance, and support transforming our NFR platform. Key accountabilities; Support the maturity of Non-Financial Risk architecture within our Risk & Compliance domain Partner and engage with business teams to ensure solutions meet their needs and objectives. Design and deliver secure, scalable integration solutions and lead integrations across Non-Financial Risk platforms like Governance, Risk, and Compliance (GRC) etc. Collaborate with Technology and Data Teams to leverage enterprise capabilities for the Risk & Compliance domain. Bring a continuous improvement mindset to the Risk function, supporting ongoing process improvement across the team. What you Will Bring ; At least 7 years' experience supporting business stakeholders enabling change with technical design solutions. Proven experience in solution design and technical architecture; evidence of an outcome-based approach to both. Experience in application design and system and technology integration; with a proven record of designing solutions to business problems, while demonstrating creativity, innovation and best-practice design techniques. Relevant third-level qualification in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience). Strong communication and stakeholder management skills, able to work with both technical and non-technical teams. Architecture certification (such as TOGAF or Zachman) or equivalent experience in designing technology solutions. Experience supporting risk and compliance activities, with an understanding of relevant regulations (such as DORA, GDPR, ISO 27001, or AML) is desirable. Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Behavioural Capabilities: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Progress - Addresses difficult issues, sets milestones, manages change, and champions actionable feedback and ideas Eliminates Complexity - Simplifies processes, drives continuous improvement, adapts to change, and delivers sustainable, efficient solutions. Technical Capabilities: Architecture Design - Designs and shapes technology architecture to meet business and user needs, ensuring solutions are scalable, secure, and high-performing. Technical Leadership - Provides thought leadership and direction while managing, reviewing and conducting the day-to-day work in a specific technical domain area. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Nicole Pasquetti, at for a conversation. Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 01/05/2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First , takes initiative and Owns the Outcome , and is always looking for ways to Eliminate Complexity . You'll treat colleagues and customers with fairness and Show Respect , and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact. Job Title: IT Service Management Specialist Location/Office Policy: Central Park, Dublin 18 (Hybrid working with 3 days in office) What is the Role The IT Service Management (ITSM) Specialist will support the operation, development and sustainment of effective IT Incident, Problem and Change Management processes. You will act as a key interface with teams across Technology & Data, AIB Business area and AIB's IT strategic partners. The ITSM team has responsibility for a diverse range of technology and support services within a support and control framework, which ensures the availability, accuracy and integrity of the Bank's systems and services. The position requires strong collaboration with infrastructure, application, and business teams to maintain service availability, minimize disruption, and deliver safe, compliant technology change. It is a dynamic work environment presenting multiple challenges and will appeal to experienced IT professionals who are interested in pursuing challenging roles. Key Accountabilities Service Availability Oversight: Monitor and manage service performance, proactively preventing outages and minimizing downtime. Incident & Problem Management: Lead rapid resolution of major incidents, root cause analysis, and implementation of permanent fixes. Change Management: Oversee change risk assessments and readiness checks to protect service stability during technology updates. Risk Management: Assess risks, dependencies, and impacts in ITSM; implement mitigation strategies and contingency plans. Stakeholder Engagement: Build strong relationships with senior stakeholders, providing planning, scheduling, and communication for service and change activities. Continuous Improvement: Identify and implement opportunities to optimize ITSM and release processes, leveraging automation and analytics. Operational Excellence: Proactively resolve challenges, design and deliver solutions aligned to regulatory and security standards, with a focus on 'Customer First'. What You Will Bring 5+ Years in IT Service Management with a focus on Major Incident Management and Change Management. Proficient knowledge of MS Office 365, demonstrating strong organisational and communication skills with the ability to present information in a structured manner. Strong collaboration skills and experience building partnerships to meet shared objectives. Demonstrated experience in establishing, implementing and assuring standards and practices for Major Incident, Change Management, automation and service resilience. Desirable certifications: ITIL Expert, ISO 20000, IT Change Management, or related fields. Benefits Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Key Capabilities Drives Progress - Has the courage to address difficult issues and supports others to do the same. Creates milestones, and effectively manages others' apprehension of change, highlighting the expected benefit of new methods. Collaborates - Builds partnerships, works collaboratively with others to meet goals and is a team player. Develops connections that will enable successful outcomes. Plans appropriately to work with others in differing environments and styles to achieve success. Investigating & Reporting - Investigates incidents or issues to determine the cause, circumstances, and contributing factors. Documents detailed findings and suggests and implements necessary resolutions. Technical Leadership - Provides thought leadership and direction while managing, reviewing and conducting the day-to-day work in a specific technical domain area; demonstrates strategic thinking to align technical solutions with broader business goals; applies critical thinking to analyse issues and develop innovative solutions to problems within the specific domain. Troubleshooting - Anticipates issues or problems in advance, resolves issues or problems through strategic advice for the effective solution to the situation. Equal Opportunity AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. If you have a reasonable accommodation request, please email the Talent Acquisition team. #J-18808-Ljbffr
A leading financial institution in County Dublin is seeking an IT Service Management Specialist. This role includes overseeing incident and change management processes to ensure service availability and compliance. The ideal candidate has over 5 years of experience in IT service management and proficiency in MS Office 365. The position offers a hybrid working model with benefits including a market-leading pension scheme and healthcare options. #J-18808-Ljbffr
Location/Office Policy: 107/108 Main Street Bray Wicklow , Mid East Region - Fully fixed onsite Do you have excellent Customer Service skills? Are you interested in working as part of a dynamic team? What is the Role: The vision of Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people who have an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB. Our Sales & Advisory teams play key roles in supporting this vision. Key Responsibilities for this role include: Greet all customers who enter the Branch Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands. Help customers to set up and maintain accounts Deal with calls, emails, and face-to-face enquiries Promote financial products and services to customers. Guide customers to the correct colleague in regard to their financial queries. Help customers with the use of IT systems to update account details General administration tasks We're looking for someone who: Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise Is passionate about delivering the best possible experience to our customers. Works co-operatively with others across the organization to achieve shared objectives Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. Why Work for AIB Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Customer First: Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the recruiter, Emma, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : 5th May 2026 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
