Location/Office Policy: Kildare/Laois/Offaly (Fully On-Site) Are you motivated, performance-driven, and thrive in competitive environments? Are you an excellent communicator skilled in negotiation, with the ability to challenge mindsets and influence? Do you have a results-focused approach and the ability to work independently while contributing effectively to a team? What Is The Role Customer Financial Planning is a large and growing division of AIB and a key strategic area for development over the coming years. This is an opportunity to join a nationwide network of 120 advisors across the AIB branch network. The role requires the individual to potentially cover multiple branches in the geography. The role holder is expected to have a strong understanding of all Financial Planning products and a moderate knowledge of other AIB product lines. The role holder will have a proven track record in building relationships both with customers and stakeholders to generate referrals and converting referrals to meetings. Key Accountabilities Provide expert advice to customers on a broad range of financial needs, particularly in the areas of Protection, Investment, Savings and Pensions. Work closely with regional and local management teams to support and drive the achievement of the Bank’s Customer Financial Planning business and financial goals. Deal with the mass market customer segment to grow and retain assets under management, while generating wealth income through exceptional advice and customer service. Support the development of key staff in assigned Business Centres/Branches, enhancing their ability to identify and engage clients with financial planning needs. Develop and maintain strong partnerships with colleagues across multiple channels to ensure that the Customer Financial Planning business is appropriately positioned. What You Will Bring Qualifications: Fully Qualified Financial Advisor (QFA). Experience: Preferably, experience as a Financial Advisor with a proven track record in client relationship-building and referrals. Technical Skills: Proficiency in Microsoft Office. Why Work For AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Key Capabilities Customer Focus: Building strong customer relationships and delivering customer centric solutions. Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Demonstrates self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. Account Acquisition and Development: Proactively identifies potential customers and builds a healthy pipeline. Converts pipeline, focusing on tailored customer needs. Nurtures relationships and builds value to develop and grow customer accounts. Relationship Management: Cultivates and maintains business relationships, partnerships, and alliances internally, externally and virtually with key stakeholders. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. Disclaimer: Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 14th March 2025 #J-18808-Ljbffr
Operations Specialist - Office based – Five days a week in 106 O’Connell Street, Limerick What Is The Role The role sits in the Enterprise Complaints & Errors team which is part of the Customer Care & Outcomes function under the Chief Customer Office. The core purpose of our function is to deliver fair customer outcomes. Our complaints and errors management model is designed to provide the best possible journey for our customers when they need us the most. A strong Operations Team is vital to the delivery of the CC&O mission of fair customer outcomes and supporting daily activity across Enterprise Complaints & Errors to achieve this. This is a key role within the Operations Team. The primary focus of the role is delivering on critical support to case management teams throughout the Department. Key Accountabilities Engaging with colleagues and stakeholders in a positive way while influencing the wider Bank to deliver fair customer outcomes. Issuing regulatory letters to ensure compliance with regulatory obligations and prevent breaches. Management of mailboxes to ensure all requests and queries are responded to promptly. Responsible for completing daily reports across the AIB group to identify regulatory breaches and escalating identified breaches appropriately. Daily testing of non PSR complaints to ensure complaints are being managed according to the correct regulatory timelines. Other tasks as required to support the overall Operations team in achieving key business goals. Identify opportunities for operational efficiencies and continuous improvement on the team. What You Will Bring Strong planning and prioritisation skills, particularly under pressure to meet team objectives. Team Player who is also capable of working under own initiative, with evidence of being prepared to accept personal responsibility for actions. Customer Focused individual, with proven experience in dealing with both internal and external customers at all levels. Experience in operational, technical/regulatory knowledge, combined with an empathetic and customer orientated approach. Why Work For AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Key Capabilities Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Streamline and Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Multi-Tasking and Prioritisation: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Graham, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. Disclaimer Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 10th of March 2025 #J-18808-Ljbffr
Location/Office Policy: High Street, Kilkenny/Office based role Are you interested in a customer facing role in a fast-paced environment? Do you have a strong track record in building relationships with customers? Do you like to work as part of a team? What Is The Role Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB. The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day. Key Accountabilities Provide expert guidance and support to customers on sales and service-related queries. Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures. Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience. Collaborate effectively across teams to achieve shared objectives and contribute to AIB’s success. Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach. What You Will Bring A proven ability to build strong customer relationships and represent AIB with expertise and confidence. A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience. Strong teamwork skills, with the ability to work collaboratively across the organization. Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels. APA/QFA qualification is desirable, but if you don’t have it yet, we offer support to help you achieve it. This role is subject to the Fitness & Probity Regime and Individual Accountability Framework requirements. Why Work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer Focus: Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Streamline & Simplify: Identifies and creates the processes necessary to get work done. Seeks ways to improve processes, from small tweaks to complete reengineering. Demonstrates Self Awareness: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. Disclaimer Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 11th March 2025 #J-18808-Ljbffr
Location/Office Policy: Molesworth Street / Central Park, Dublin, Naas, Cork, Limerick & Hybrid Are you comfortable dealing with customers over the phone? Do you have good quality letter writing skills? Do you want to step in when things go wrong and get it back on track? What Is The Role In 2020 Customer Care and Group Conduct were brought together to form Customer Care & Outcomes (“CC&O”). Since then, CC&O have further centralised complaints from other areas to create a centre of excellence for complaints handling. Our focus of the new area is the delivery of fair customer outcomes while also meeting our regulatory responsibilities under the Consumer Protection Code and Consumer Protection Risk Assessment (“CPRA”). This is a hybrid role with an opportunity to really make a difference for our customers and help when things go wrong for them. Key Accountabilities The role holder will be involved in the management and resolution of complex customer complaints. This will involve the application of significant levels of personal judgement and expertise in addition to the application of relevant legislation, regulation, and Bank policy. The role holder will be required to deliver fair customer outcomes, while also better meeting the Bank’s regulatory responsibilities, leading to a reduction in the very significant costs and risks associated with complaint flows to the Financial Services and Pensions Ombudsman. Engaging with a variety of stakeholders while influencing the wider Bank to deliver fair customer outcomes. The role involves an active effort to resolve customer complaints by investigating the complaint issues, talking through those issues with customers on the phone and writing quality Final Response Letters outlining the findings of your investigation. What you Will Bring Minimum APA qualified or working towards full QFA qualification. As this is a MCC role, so applicants who do not hold the appropriate qualifications cannot be considered. Experience dealing with or managing complex complaints. Experience in operational, technical/regulatory knowledge, combined with an empathetic and customer orientated approach. Strong planning and prioritisation skills, particularly under pressure to meet team objectives. Team Player who is also capable of working under own initiative, with evidence of being prepared to accept personal responsibility for actions. Customer Focused individual, with proven experience in dealing with both internal and external customers at all levels. Why Work For AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Streamline and Simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Multi-Tasking and Prioritisation: Adapts to rapidly changing events and environments while accurately judging priorities and keeping track of details. Negotiates & Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviours, or opinions of others. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Emma Graham (careers@aib.ie) for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. Disclaimer Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. Application deadline: 10th March 2025 #J-18808-Ljbffr
Role Title: IT Auditor - Group Internal Audit Location: Molesworth Street, Dublin 2 with Hybrid Working or Regional Hub, Cork, Galway or Waterford with Hybrid Working Are you detail-oriented with the ability to organise and manage priorities? Do you want to be part of a forward-thinking team that supports the Group in meeting its strategic objectives? Do you want to work closely with Senior Management to build a strong network? What Is The Role The successful candidate will be responsible for assisting with the delivery of the audit plan while ensuring all assigned audits are delivered in accordance with methodology and to a satisfactory QA rating. The successful candidate will participate in audits from beginning to end including planning, testing and reporting while taking responsibility for assigned sections of the audit. The role will involve continuously engaging with staff and management while delivering assigned tasks within an agreed timeframe. Additionally, the successful candidate will be responsible for completing assigned Issue Assurance as defined by the SLA metrics. Key Accountabilities Documenting audit files in a timely manner in line with GIA methodology. Manage the resolution of agreed exceptions with the business areas and stakeholders within agreed timetables. Actively develop and maintain positive working relationships with management and staff within the business. Maintain a comprehensive knowledge of GIA's audit methodology standards, processes and AIB organisational structure. Continuous adherence to and improvement of the Internal Audit process. What You Will Bring One year working in IT Audit or IT Risk Management. A third level IT qualification. Hold a professional IT audit qualification or have a willingness to undertake one. A self-starter who can either work independently or as part of a team. Ability to work to deadlines and remain calm under pressure. A lot of initiative and excellent attention to detail. Good communication skills. Why Work For AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include: Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB’s PACT – Our Commitment to You. Key Capabilities Auditing Principles and Tools Ensures Accountability Negotiation and Influence Depth of Technical Knowledge Technical Communications / Presentation If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Aoife Donoghue, at careers@aib.ie for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie. Disclaimer Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: Monday 3rd March 2025 #J-18808-Ljbffr
