Company Description AgrosMilk is a leading provider of end-to-end digital platforms for the dairy industry, streamlining operations from farm to table. With a global presence that spans local dairies to major producers, AgrosMilk facilitates the processing of over 32 billion liters of milk annually, amounting to €18 billion in payments. By offering robust technology and expert support, AgrosMilk empowers dairy operations with innovative solutions and competitive advantages. The company’s platform is designed to simplify processes and deliver efficiency for the dynamic dairy industry. Role This is a pivotal client-facing role combining end-to-end implementation leadership with customer success ownership . You will lead the rollout of AgrosMilk to new and existing customers (project initiation through to go-live), while also ensuring customers realise long-term value, adoption, and measurable outcomes post go-live. You’ll operate as a trusted advisor to customer stakeholders, coordinate internal delivery teams, and identify opportunities to expand each account over time (upsell / cross-sell). Day to day, you’ll manage delivery plans, run governance cadence, drive clear requirements and scope, support UAT and training, and maintain senior stakeholder confidence throughout. What you’ll do Own customer implementations end-to-end: discovery, planning, configuration, UAT, training, go-live and transition Act as the primary point of contact for key customer stakeholders across delivery and ongoing success Build and manage project plans, milestones, governance, RAID and reporting Coordinate internal teams (Product, Development, Support) to deliver on time and to spec Translate business needs into clear requirements, functional specifications, and work packages Drive adoption and value realisation post go-live, proactively addressing risks to retention Identify and progress expansion opportunities (modules, services, additional scope) in partnership with Sales and Leadership Support strategic business reviews and account planning with senior customer stakeholders Feed customer insights back into the product roadmap and service delivery improvements Mentor junior team members and contribute to scalable delivery and customer success playbooks What we’re looking for 7+ years in customer success, implementation, consulting, business analysis, or project delivery roles (ideally B2B SaaS or enterprise software) Proven experience leading complex client implementations with strong delivery governance Strong stakeholder management skills, including senior and executive-level communication Solid business analysis capability: requirements gathering, process mapping, functional documentation, UAT approach Commercial awareness: comfortable identifying and shaping upsell and cross-sell opportunities in a value-led way Organised, reliable, and calm under pressure — you bring structure to ambiguity Comfortable working across multiple customers and projects concurrently Based in Ireland, with flexibility for occasional travel to customer sites What we offer A senior, high-impact role with autonomy and ownership Direct influence on how we scale our customer success and implementation function Close collaboration with leadership, product, and strategic customers Competitive compensation with performance upside tied to delivery success and account growth Hybrid working across Kilkenny and Cork #J-18808-Ljbffr
A key player in the dairy solutions industry is seeking a Client Success Manager in Ireland. This pivotal role involves leading the end-to-end implementation of their digital solutions for clients while ensuring their ongoing success and adoption. Candidates should have a background in customer success with 7+ years of relevant experience. Responsibilities include managing delivery plans, coordinating internal teams, and identifying upsell opportunities. The position offers competitive compensation and hybrid working options across Kilkenny and Cork. #J-18808-Ljbffr
