About us ACETECH is a global tech company specialising in Vehicle Intelligence for emergency service fleets. Our solutions include cloud-based fleet management software, specialist safety & eco-friendly modules, and intelligent electronic control units. ACETECH solutions integrate seamlessly with our client’s emergency service vehicles to boost performance, improve safety, and streamline operations of their fleet. ACETECH delivers highly adaptable, data-driven, web applications that leverage the power of our in-vehicle hardware to provide our customers with detailed insights into fleet operations. Our solutions enable emergency service operators to maximise the utilisation of their vehicles and operations; as a result, our technology makes a big impact in the real world! Main purpose of the role Monitor vehicle fleet using ACETECH systems to provide reporting and actionable insights to customers, ensure vehicle systems are up to date with latest firmware versions and arrange for service/maintenance to be carried out. Main duties: Receive all incoming service calls and complete tickets on our system. Maintain accurate records on fleets and assets in vehicles. Monitor vehicle hardware to ensure all is operating efficiently. Proactively diagnose issues with vehicles through our system and identify trends Ensure vehicle details are captured accurately and follow up appointments and bookings inputted both efficiently and timely Schedule repair work to be performed by vendors Maintain up to date progress on each vehicle undergoing service and/or repairs Strong customer service and communication skills with the ability to answer service calls in an efficient and friendly manner Manage an assigned workload of calls, emails or queries and following them through to completion Handle calls which meet both the minimum contact rates and evaluation standards Adhering to data protection and the following protocol as laid out by the company Dealing with call centre and internal department queries Undertake general office duties as required Required Skills Prior experience working in the motor trade and / or customer service would be advantageous Demonstrable ability to meet and exceed targets Excellent interpersonal skills with a friendly and professional manner Highly organised and focused Excellent numerical skills The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team IT Literate including Microsoft Office suite, Jira ticketing systems and call centre software Excellent verbal and written communication skills. Organised and systematic approach to work and the ability to work under pressure Benefits Competitive salary plus shift allowance Generous pension and private healthcare Opportunity to travel to other global offices Use of company holiday villa Bonuses up to a full month’s salary Flexible working hours Birthday treats Tickets to 3arena & Croke Park plus premium club access Complimentary lunch monthly Regular team and company socials Job Types: Full-time, Permanent Pay: €28,000.00-€34,000.00 per year Additional pay: Overtime pay Performance bonus Benefits: Additional leave Bike to work scheme Company events Company pension Employee assistance program On-site parking Private medical insurance Sick pay Schedule: 12 hour shift Day shift Night shift Weekend availability Ability to commute/relocate: Tullamore, County Offaly: reliably commute or plan to relocate before starting work (required) Application question(s): Are you available to work 12 hour shifts that provide 24/7/365 coverage, including nights, weekends, and public holidays?. Education: Leaving Certificate (preferred) Experience: customer service: 1 year (preferred) Language: English (required) Work authorisation: Ireland (required) Work Location: In person #J-18808-Ljbffr
