Client Account Manager – Strategic Coverage - UKI - CL 11 Join to apply for the Client Account Manager – Strategic Coverage - UKI - CL 11 role at Accenture UK & Ireland We’re looking for an experienced and proactive Client Account Manager Support to step into a strategic coverage role supporting Enterprise key accounts during planned absences such as maternity leaves. This is a high-impact, client-facing position where you’ll manage day-to-day relationships, lead campaign planning, and ensure flawless execution across marketing initiatives. Key Responsibilities Partner with the account team to maintain strong client engagement and campaign momentum during coverage periods. Contribute to account planning and campaign strategy aligned with partner objectives. Build media plans, determine opportunity sizing, targeting, and budget allocation. Manage campaign setup, creative asset coordination, and performance tracking. Collaborate with cross-functional teams including measurement, operations, and creative. Analyze campaign performance, surface optimization, and upsell opportunities. Help the account team maintain accurate pipeline updates in SFDC and assist with campaign kickoff preparation. Contribute creative insights and support the identification of key campaign moments to enhance storytelling and impact (e.g., Canva, PowerPoint). What We're Looking For Ideally 2 years of proven experience in account management, client solutions, or digital marketing roles. Strong understanding of paid campaign strategy, performance metrics, CPA, CPC, CPM and ROAS. Excellent collaboration, organizational and client communication skills. Ability to quickly ramp up and adapt to different account needs. A proactive, can-do attitude and willingness to support. Comfortable working with data and reporting tools to generate insights (Excel, dashboards, etc.). Why This Role Matters This role is part of a strategic initiative to ensure business continuity and maintain high standards of client service during temporary team transitions. You’ll play a key role in protecting account health, driving performance, and ensuring that no opportunity is missed. You’ll be joining a collaborative team that works just two days a week in the office — we value flexibility, trust, and great vibes as much as we value results. #J-18808-Ljbffr
We are looking for an experienced Business Analyst to join our Technology practice who can develop and cultivate long‑term client relationships, become a key contributor within multidisciplinary cross‑functional project teams, embrace diversity and inclusion, and is a creative problem solver with a passion for transforming enterprise organisations. The individual will have ownership of the support and maintenance of existing applications as well as experience operating on digital transformation and strategic change projects, assuming responsibility for the successful planning, execution and solution delivery for our public service clients. Responsibilities Drive out requirements for, and support delivery of, multiple software solutions across enterprise‑wide systems within our clients Facilitate meetings with business and application owners to understand problems, define functional requirements and workshop potential solutions Perform analysis of existing processes, systems and data, and present comprehensive findings that would support business cases for change Map user experience through leveraging tools such as personas and customer journeys, including illustration of As‑Is and To‑Be solutions Document clear functional and non‑functional requirements and co‑ordinate stakeholder review and approval Develop a deep understanding of the business context and domain in which our stakeholders operate Build and maintain strong relationships with stakeholders and serve as a subject matter expert Support the Business in planning and designing strategic solutions that encourage best practice and instil sustainable long‑term value Collaborate closely with business users and development teams to ensure quality and timely deliverables Complete a cost/benefit analysis and capture a summary of expected vs actual benefits realised from a project delivery Support ongoing application maintenance and continuous improvement Qualifications, Skills and Experience Bachelor’s degree, preferably in a technology or business‑related field BCS Business Analysis Certification or equivalent At least 4 years’ IT background, including experience in software delivery, with 2 years’ experience in business analysis Ability to nurture lasting relationships with clients and to manage stakeholder expectations Personal and professional attributes required to influence stakeholders in a constructive way and coach them through change Proven success in contributing to a team‑oriented environment An experienced storyteller with effective verbal and written communication skills, and ability to communicate to a non‑technical audience Highly experienced in conducting functional requirements workshops, documenting requirements and driving decision making Providing guidance and support to QA/Test teams – any test experience would be a bonus Risk management and escalation Proficient in adoption of Agile delivery methods Competent in estimating effort/duration on assessment of functional business requirements Demonstratable problem solving skills and proficiency in Problem and Incident Management processes & procedures Proven ability to manage deliverables from inception through design to end‑state support Desired Skills and Experience Knowledge of, and passion for, business and technology trends such as GenAI, Cloud, Microservices/APIs, Internet of Things Experienced in managing requirements for technology and digital transformation projects Exposure to working within the public sector industry Proven knowledge of Application Lifecycle Management and Project Management tools Experienced in working with both Waterfall and Agile methodologies BABOK / Agile / Jira certifications would be a bonus Familiarity operating within a custom application development (e.g. Java) Seniority Level Mid‑Senior level Employment type Full‑time Job function Strategy/Planning and Information Technology Industries Business Consulting and Services #J-18808-Ljbffr
Digital Marketing - Agency Strategic Business Manager Accenture has an exciting opportunity for a people‑oriented Sales Manager to guide, mentor, develop and inspire an incredible team of multilingual Agency Account & Partner Managers within Pinterest’s digital marketing environment. This role will help drive measurable outcomes for our client Pinterest by coaching a world‑class team that creates delightful customer experiences through focused sales plays and account management. In addition to team leadership, you will develop programs to scale Pinterest’s operations, solve customer problems upstream, and grow client revenues by delivering a world‑class customer sales experience to millions of customers. Your top priorities will be mentoring your team to exceed customer expectations and proactively identifying sales opportunities to improve workflows. Responsibilities Manage a high‑performing team of Agency Account & Partner Managers focused on supporting and scaling existing agencies and their advertisers within the book. Manage KPIs, ensure deliverables are exceeded and revenue is achieved. Identify barriers to improve productivity and success. Develop, coach and manage your Agency team to ensure operational excellence. Identify top talent and hire to maintain a high level of performing Agency Account Managers & Partner Managers. Motivate and inspire the team in a goal‑oriented way to deliver against agreed KPIs and targets. Conduct weekly one‑to‑ones with team members to assess performance against objectives. Drive and focus on quality of salesmanship across the team to maintain constant rigour and push for revenue. Provide leadership, support and development to team members and build on strengths to drive optimum performance. Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Recruitment, Quality Management, Policy communication. Proven experience in a team leadership role of a Sales team. Work experience and understanding of the agency landscape within digital marketing. Track record of building and managing strong teams and large Agency/Advertisers. Excellent written and verbal communication skills. Experience recruiting and hiring candidates for a high‑performance agency account management sales team. CRM experience or comparable Salesforce automation tool. Qualifications Mid‑Senior level experience. Full‑time commitment. Business Development and Sales background. Experience in IT Services and IT Consulting. Location Dublin, County Dublin, Ireland. #J-18808-Ljbffr
Join to apply for the Inside Sales Account Rep Analyst - German speaking - CL11 role at Accenture UK & Ireland We’re looking for a dynamic and motivated Inside Sales Representative to join our growing sales team. In this role, you’ll connect with small and medium-sized businesses, identify their needs, and guide them toward the right solutions to help their organizations thrive. You’ll be responsible for managing the full sales cycle from prospecting and qualification to closing deals, all while delivering stellar customer experience. If you’re passionate about technology, energized by meeting goals, and love being part of a winning team, we’d love to meet you! Responsibilities Drive new business acquisition by making outbound calls, emails, and leveraging digital channels to engage SMB prospects Qualify leads through consultative conversations to understand business needs, challenges, and goals Own the full sales cycle from lead generation to deal closure ensuring a seamless customer experience Consistently achieve and exceed monthly sales targets and performance KPIs Collaborate cross-functionally with marketing, customer success, and support teams to drive customer satisfaction and retention Maintain accurate and detailed records of sales activity, pipeline stages, and forecasts in Salesforce (or other CRM tools) Stay current on product updates, pricing, and competitor offerings to effectively position our solutions in the SMB market Qualifications 2+ years' experience in inside sales, outbound sales, or SMB account management C1 level German Strong communication, presentation, and consultative selling skills Driven, goal-oriented, and comfortable working in a fast-paced, high-volume environment Customer‑centric mindset with the ability to quickly establish rapport and trust Familiarity with SaaS products, digital solutions, or cloud-based services preferred Sales methodology (BANT) Experience using Salesforce or other CRM systems is a plus (but not required). Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
Join to apply for the Workday UK Payroll Lead role at Accenture UK & Ireland Do you want to play a crucial role in HR transformations powered by Workday? Are you ready for your next odyssey? Then, join our winning team; we deliver on the promise of excellence to our clients. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next‑generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." – Julie Sweet, Accenture CEO What We Offer Exciting Projects & Career Growth – Work on innovative, large‑scale Workday projects for top global companies with extensive development opportunities. Supportive & Social Culture – Join a diverse, passionate team with a friendly work environment, social activities, and volunteering opportunities. Great Benefits & Flexibility – Enjoy competitive pay, flexible working hours, remote work options, and wellness initiatives. Responsibilities Advising clients on industry standards and leading practices in the UK Payroll domain, contributing to a functional solution that meets client needs and objectives. Applying Workday and Accenture methodologies in everything you do. Independently leading your workstream and reporting workstream(s) progress. Collaborating with stakeholders to gather requirements and understand payroll processes. Analyzing and evaluating existing payroll systems and processes to identify areas for improvement. Configuring and customizing the Workday payroll software to align with business requirements. Developing and implementing payroll policies, procedures, and controls to ensure accuracy and compliance. Conducting system testing, identifying issues, and recommending appropriate solutions or enhancements. Providing end‑user training and support during the implementation and post‑implementation phases. Troubleshooting and resolving payroll‑related issues, investigating root causes and implementing preventive measures. Staying updated with Workday payroll functionality, new releases, and industry best practices. Collaborating with cross‑functional teams to integrate Workday payroll with other modules, such as HR, finance, and time management. Participating in payroll‑related projects, including system upgrades, enhancements, and migrations. Qualifications Proven experience as a Payroll Workday Consultant or similar role. In‑depth knowledge of Workday payroll software, including configuration, workflows, and business rules. Strong understanding of payroll processes, tax regulations, and compliance requirements. Proficiency in Workday configuration tools, such as pay policies, pay codes, and earnings/deductions setup. Experience implementing and supporting Workday payroll solutions, including end‑to‑end project lifecycle. Ability to analyze complex payroll requirements and design appropriate solutions. Knowledge of other Workday modules, such as HR and benefits, is a plus. Familiarity with integration between Workday payroll and external systems, such as time and attendance, is advantageous. Ability to work independently, manage multiple tasks, and meet deadlines in a fast‑paced environment. Ability to meet client travel requirements as needed and efficiently manage a team(s) and client interactions. Thrives in a diverse, dynamic environment, meets deadlines despite conflicting demands, and demonstrates analytical thinking and problem‑solving skills. Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements. Bachelor's degree or equivalent, fluency in English. Set Yourself Apart Strong Payroll background and have experience working with the UK Payroll modules of the Workday platform, either as a consultant or in a client role owning and driving the Workday agenda. Up to date Workday UK Payroll certifications. Demonstrable professional Workday experience. Seniority level Mid‑Senior level Employment type Full‑time Job function Strategy/Planning and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Accenture UK & Ireland by 2x #J-18808-Ljbffr
Payments Agent (Email and Chat) – TASS – Spanish CL13 Location: Work From Home (optional hybrid), training conducted at office in Sandyford, Dublin 18. Shift: 24/7, including night shifts, 7 days a week rotational shifts (weekends & bank holidays included). Contract: 40 hours per week. Note: Credit checks required as part of background screening, conducted after offer. Sponsorship not available. Night shift workers must complete a health assessment. Key Responsibilities Provide quality customer service by maintaining consistent CSAT ratings while resolving cases efficiently and managing time productively. Assist users with payment, billing, and related queries. Identify, recommend, and implement process improvements. Proactively ask questions and stay aware of client’s business operations. Communicate relevant information to Senior Agents & Team Leads and raise escalation when needed. Maintain professional interaction within Accenture and with client contacts. Review and classify sensitive content. Stay updated on client policies and guidelines. Investigate, resolve, and report complex content issues to the Trust and Safety team within agreed turnaround times. Required Qualifications & Experience Minimum of 1 year of customer service experience in an office or tech industry environment. Strong work ethic and personal accountability for accuracy and high quality. Excellent attention to detail, problem solving, and organizational skills. Self‑motivated, can work independently with minimal supervision. Excellent time‑management and ability to manage workload and targets. Excellent interpersonal and communication skills, both oral and written. Familiarity with MS Office and other office tools (Slack, Trello, etc.). Team player, eager to learn on the job. Recent graduate with customer service experience also welcome. Strong coping, emotional resilience, and stress‑management. Ability to perform duties objectively and without bias. Working Environment Service delivery and target‑driven setting. Required to work across different shift hours, including weekends. Meet tight deadlines while focusing on quality and timely delivery. Work with integrity, confidentiality, and professionalism. #J-18808-Ljbffr
Trust and Safety Agent CL13 - English - Grand Canal Plaza Accenture UK & Ireland General Information Position: Trust and Safety Agent Location: Grand Canal Plaza (D4) – Fully onsite Contract: Full‑time – 40 hours per week Work Hours: 24/7 rotational shifts (morning, evening, night). Includes weekends and bank holidays. Shift Times 06:00 am – 02:30 pm, 02:30 pm – 11 pm (shifts are fixed, no flexibility) Night shift may be required: 11 pm – 07:30 am. Note: A valid full‑time work permit is mandatory. Sponsorship is not available. If required to work a night shift, you must complete a night worker health assessment and be fit for night work. Role Overview You will analyze and review user profiles, audio, videos, and text‑based content, and investigate, escalating and/or resolving issues reported by users or flagged by the system. Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. You may be exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Managers provide well‑being support and resources to help you perform your role responsibilities. Duties and Responsibilities Review, classify, and remove content according to client guidelines. Stay updated on changing client policies and guidelines. Investigate, resolve, and relay complex content issues to the Trust & Safety team. Act as an advocate for the user community. Participate in process improvement initiatives to improve quality and efficiency. Engage in continuous training and work‑group discussions. Engage in conversations about socially sensitive topics. Handle potentially disturbing content with resilience and maturity. Maintain strong coping, emotional resilience, and stress‑management skills. Use excellent comprehension, communication, and English skills. Perform duties objectively, devoid of inherent biases or personal beliefs. Pay strong attention to detail. Synthesize and analyze information from multiple streams. Apply critical thinking and decision‑making skills. Qualifications English language proficiency – must pass an English language test. Strong coping, emotional resilience, and stress‑management skills. Excellent comprehension, communication, and language skills. Ability to perform duties objectively, devoid of inherent biases. Strong attention to detail. Ability to synthesize and analyze information from multiple streams. Strong critical thinking and decision‑making skills. Why Accenture Accenture is a leading global professional services company offering a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Inclusion and Diversity Accenture provides an inclusive, open and welcoming workplace and offers reasonable adjustments to the recruitment process. Contact accessIErecruitment@accenture.com for more information. #J-18808-Ljbffr
Conditions Must be over 18 years of age Working shift: 24/7 (including night shifts), 7 days a week with rotational shifts (weekend and bank holiday shifts included) Contract: 40 hours/week Location: WFH (with possibility of Hybrid in the future), office in Sandyford, Dublin 18 (training in the office) Credit checks will be required as part of the background checks for the role and will be conducted after the offer stage Sponsorship is not available for this role Job Title: Payments Agent Providing quality customer service is at the core of our team’s goals. As a Payments Agent, you will assist in achieving team goals by answering questions for users with payment-related queries. Primary responsibilities are to explain the billing system, provide clarification about charges, and educate users on how to effectively utilize the platform. You will be responsible for achieving your own daily processing targets and engaging with team to promote high performance culture. Primary Responsibilities Provide quality customer service by achieving consistent CSAT ratings while resolving cases efficiently and utilizing time productively Assist users with payment, billing system, and other queries Identify, recommend, and implement process improvements Proactively ask questions and maintain awareness of the client’s business, operational activities, and processes within the team area Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required Review, classify, and/or eliminate sensitive content Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality Content Moderation Overview Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. In the context of this role, individuals will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns and may regularly be exposed to potentially objectionable and sensitive content (graphic, violent, sexual, drug use, child abuse, etc.). Basic Qualifications Language(s) Required: English – you will be required to complete an English language test and a language test in the relevant language for this role Required Skills & Experience Minimum of 1 year Customer Service Experience in an office/tech industry environment Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values Strong attention to details and excellent problem solving and organization skills Self‑motivated to work independently, with minimal supervision Excellent time management skills and ability to proactively and independently manage workload and targets Excellent interpersonal skills and ability to express ideas and concepts in writing and orally Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools/web browsers at one time Team player capable of proactively learning on the job Strong coping, emotional resilience, and stress‑management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Working Environment Service Delivery and Target Driven environment Willing to work across different shift hours – including weekend hours Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods Work with integrity, confidentiality and professionalism #J-18808-Ljbffr
Accenture currently has an opportunity for an Account Manager. The right candidate will be instrumental in driving the rollout of a unique digital marketing advertising solution to the European market, and an integral part of growing our business. We are partnering with Pinterest to help businesses build brand awareness, increase product sales, and much more. Our client’s ad solutions leverage innovations and analytical insights to find, attract, and engage intended audiences using our clients’ cutting‑edge social media platform and advertising technology. This is an opportunity to work with one of the fastest‑growing players in social media, with the support of a leading global professional services company. Our high‑performing Pinterest team has a proud track record. We maintain a positive, high‑performing team environment by looking out for each other, cherishing diversity, and taking time to stop and celebrate success together regularly. Responsibilities Manage a high volume of accounts; both new and existing. Retain and grow revenue within your accounts. Gain an understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed. Work collaboratively with the sales team to develop, maintain, and grow relationships. Troubleshoot and optimise campaigns. Upsell/cross‑sell/activate existing and new accounts. Communicate new features and enhancements to our Product team. Track, analyse, and communicate key quantitative metrics and business trends internally and to partners. Establish clear advertising goals with agencies or direct accounts including entering campaign goals (KPIs) associated with CPA, ROI, ROAS, CPC, etc. Manage a large number of campaigns maintaining relationships with advertisers to ensure they are meeting their objectives. Qualifications At least 1 year experience in Advertising Technology campaign management in any online ad platform (Twitter, Facebook, Google, Pinterest, Snapchat, etc) and 1-year of experience in a sales and/or account management role. Knowledge of the latest trends associated with online marketing. Exceptional written and verbal communication skills. Native level language fluency in the market to which assigned. Experience interfacing with clients. Preferably experienced in CRM tools such as Salesforce, Office/G‑Suite collaboration and presentation tools. Very strong analytical and reporting skills; Experience using data driven solutioning to drive positive business outcomes. Team player / collaborative operating style with the desire and ability to learn on the fly and do what needs to be done. Deadline and detail oriented. Benefits Hybrid role (3 days working from Office and 2 days working from home). Monday to Friday. Health Insurance. Social team events (indoor and outdoor). 20 days annual leave + 2 Company days + 2 volunteers. Recognition points which you can spend on shopping or vouchers. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com Location: Dublin, County Dublin, Ireland #J-18808-Ljbffr
Client Account Manager – Strategic Coverage Senior – French Speaking We’re looking for an experienced and proactive Client Account Manager Support to step into a strategic coverage role supporting Enterprise key accounts during planned absences such as maternity leaves. This is a high-impact, client-facing position where you’ll manage day-to-day relationships, lead campaign planning, and ensure flawless execution across marketing initiatives. Key Responsibilities Partner with the account team to maintain strong client engagement and campaign momentum during coverage periods. Contribute to account planning and campaign strategy aligned with partner objectives. Build media plans, determine opportunity sizing, targeting, and budget allocation. Manage campaign setup, creative asset coordination, and performance tracking. Collaborate with cross-functional teams including measurement, operations, and creative. Analyze campaign performance, surface optimization, and upsell opportunities. Help the account team maintain accurate pipeline updates in SFDC and assist with campaign kickoff preparation. Contribute creative insights and support the identification of key campaign moments to enhance storytelling and impact (e.g., Canva, PowerPoint). What We're Looking For Ideally 2 years of proven experience in account management, client solutions, or digital marketing roles. Strong understanding of paid campaign strategy, performance metrics, CPA, CPC, CPM and ROAS. Excellent collaboration, organizational and client communication skills. Ability to quickly ramp up and adapt to different account needs. A proactive, can-do attitude and willingness to support. Comfortable working with data and reporting tools to generate insights (Excel, dashboards, etc.). Why This Role Matters This role is part of a strategic initiative to ensure business continuity and maintain high standards of client service during temporary team transitions. You’ll play a key role in protecting account health, driving performance, and ensuring that no opportunity is missed. You’ll be joining a collaborative team that works just two days a week in the office — we value flexibility, trust, and great vibes as much as we value results. Seniority Level Mid-Senior level Employment Type Full-time Job Function Sales and Business Development Industry IT Services and IT Consulting Referrals increase your chances of interviewing at Accenture UK & Ireland by 2x #J-18808-Ljbffr
