**Facilities Engineer Wanted** We are seeking a skilled Facilities Engineer to join our team in Kilkenny, Ireland. As a Facilities Engineer, you will play a crucial role in maintaining and servicing our facilities, ensuring safe working conditions, and collaborating with various departments to introduce new or modified plant and equipment. **Job Description** As a Facilities Engineer, you will be responsible for: • Carrying out installation and repair of new, modified, or existing equipment to manufacturing areas, offices, and plant facilities • Assisting with Facilities projects and monitoring expenditure • Effecting routine installation/maintenance; breakdown repairs of Heating, Ventilating, Air conditioning and Chilled water systems • Liaising with area supervisors for the implementation of works with minimal disruption • Maintaining accurate records and reports • Complying with Facilities department quality control procedures • Supporting Environmental Health & Safety personnel to ensure compliance with regulations **Requirements** • 2 years related work experience • Minimum Level 7 NFQ qualification or equivalent in Engineering • Well-developed interpersonal skills and experience in building productive relationships with multiple stakeholders • Ability to work in a busy team environment and independently • Confident use of Microsoft Office applications **Desirable** • Experience working in a regulated industry environment such as Medical, Aerospace or Fast-moving consumer goods (FMCG) • Experience working with Air Source Heat Pumps **What We Offer** • Attractive compensation package including competitive pay and benefits such as: + Family health insurance + Excellent pension scheme + Life assurance + Career Development + Fantastic new facility + Growing business plus access to many more benefits
**Job Summary:** Supervise shipping team and finished goods warehouse, ensuring efficient and safe storage and shipping of goods, with a focus on process improvement and leadership. Our new manufacturing facility in Kilkenny reflects the growing demand for Abbott's global Diabetes Care products. As a key member of our team, you will play a crucial role in helping people live more fully at all stages of their lives. As Shipping Lead, you will supervise the daily operations of the shipping department and finished goods warehouse, ensuring all goods are stored and shipped efficiently and safely. Supervise shipping team and finished goods warehouse Ensure all necessary documentation is prepared in line with country specific shipping requirements Maintain records of all dispatched goods Schedule transport for shipments Ensure inventory accuracy in finished goods warehouse and investigate any discrepancies Ensure cycle count procedures are followed in line with company policy Ensure 5S is maintained in the finished goods warehouse Implement and lead process improvement projects Maintain relationships with logistics partners to ensure efficient shipping solutions Resolve any shipping-related queries or issues Maintain and update work instructions and SOP's for shipping department To be successful in this role, you will need: 3rd Level Degree in Supply Chain, Business Engineering or similar Minimum of 3 years' experience in a similar role Previous experience in warehouse/shipping operations Strong organisational and communication skills Proficient in the Microsoft Office Suite SAP experience preferred but not essential This role reports to Kevin Walters, our Supply Chain Manager, and is part of a growing team of 10. As a valued member of our team, you will enjoy a range of benefits and perks, including: Health Insurance for you and your family Pension Life insurance Short Term Disability Protection Long Term Disability Protection Flexible working Carers leave Education Assistance
Job Summary: Technical Support Specialist for Abbott Rapid Diagnostics, responsible for providing first-level support to customers, troubleshooting complaints, and documenting records. About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our colleagues serve people in more than 160 countries. Abbott serves the market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. We employ people across nine sites, with manufacturing facilities located in various locations and commercial, support operations and shared services in Dublin and Galway. Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. Responsibilities: Receive and address customer calls and email communications in a professional and friendly manner. Provide first-level support in troubleshooting customer complaints across the designated product range. Document complaints and inquiries using the appropriate guidelines and procedures. Communicate complaint investigation conclusions to customers through written reports and phone conversations. Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures. Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company. Continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience. Develop and maintain areas of expertise in product specialisms required for the role. Requirements: Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline. Minimum of 1-year experience working in a medical/clinical environment or in a customer-facing support role in an associated industry. Demonstrates the application of problem-solving methodologies, detail-oriented, a critical thinker, experienced at investigating and resolving complex issues. Demonstrates an understanding of the requirements of technical writing. Computer literate; proficient in MS Word, PowerPoint, Excel and Outlook. Fluency in French required. Strong written and verbal communication skills. The role is office-based but a degree of flexibility is required. Ability to take ownership, organize workload and change priorities quickly.
Abbott is seeking an Automation Engineer to join its Engineering Department in Ireland. The successful candidate will be responsible for maintaining and supporting plant automation systems, ensuring compliance with quality and safety regulations, and driving continuous improvement on production lines. Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Abbott serves the Irish market with a diverse range of healthcare products, including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 5,500 people across nine sites, with six manufacturing facilities located in various locations. Abbott Nutrition produces a range of infant formulae and follow-on formulae under the brand names "Similac" and "Gain". The facility processes 500,000 litres of milk per day from approximately 1,000 dairy farms in Ireland and Northern Ireland. The Automation Engineer will be responsible for: Maintaining and supporting plant automation systems Validating new equipment as per quality procedures Carrying out continuous improvement on production lines Ensuring compliance with quality and safety regulations Managing plant automation systems, including batching systems and predictive control systems Coordinating CAPA investigations impacting engineering Managing maintenance of medium voltage equipment and manufacturing UPS systems Measuring and analysing trends in OSI PI and Scada The successful candidate will have a bachelor's degree in engineering or equivalent discipline, with 5 years of relevant experience in automation engineering. Experience working with Siemens PLCs is essential, and experience working on Scada is an advantage.
Abbott is seeking a HR Business Partner to support the Human Resources function and community relations activities for the Cootehill Plant. This role will involve working closely with business leaders to improve HR systems and processes, as well as driving business process improvements in the area of HR. Main Responsibilities: Follow all Health and Safety Rules and Regulations in the plant. Report any current or potential hazards to your immediate supervisor/dept. manager immediately. Wear the correct Personal Protective Equipment (P.P.E.) at all times. Consult SOP's for any job task and ensure full understanding and adherence. Work closely with business leaders to support HR functional areas. Run and report key performance indicators, including Absenteesim Rates, Overtime Rates, and Working Time Act Reports. Deliver business process improvements in the area of HR. Establish, build, and maintain strong relationships with key HR partners. Support employees navigating Workday and myHR. Drive improvements to plant communication process. Co-ordinate plant recognition programme and activities for Abbott Excellence Programme. Proactively identify and address changes in the business landscape. Translate corporate HR strategic initiatives into actionable plans. Maintain a strong working relationship with HR practice centre teams. Provide accurate and timely support and guidance to the business. Champion ER initiatives within the business. Support site Corporate Social Responsibility activities. Provide administrative support and duties to the HR Manager. Education and Knowledge Required: Degree in Human Resource Management and CIPD certified. Good employee and industrial relations experience. Previous experience within an established HR environment. Experience in a highly regulated manufacturing environment. Good exposure to the full suite of HR activities. Excellent interpersonal and communication skills. Ability to work on their own initiative and as part of a team. Proven ability to deliver on multiple projects. Flexible and innovative approach to work. Accountability / Scope: Where advice is required for employee relations issues that could cause production stoppage or delays. Benefits and Perks: Health Insurance for you and your family. Pension. Life insurance. Short Term Disability Protection. Long Term Disability Protection. Carers leave. Education Assistance.
Abbott is a global healthcare leader seeking a Quality Assurance Technician to support the Abbott Nutrition Device business in providing quality assurance and technical support to stakeholders. Abbott is a global healthcare leader with a portfolio of life-changing technologies spanning diagnostics, medical devices, nutritional products, and branded generic medicines. Our 113,000 colleagues have a daily impact on the life of people in more than 160 countries. Abbott Nutrition develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Our leading brands include Similac, PediaSure, Pedialyte, Ensure, Glucerna, and ZonePerfect. **Job Description:** The Quality Assurance Technician will work within the Quality Assurance organisation on complaint and service activities which support and guide the business in their regulatory obligations in Complaint Handling, Vigilance reporting, and Post Market Surveillance activities in Enteral Feeding. The initial 6-12 months of the role responsibilities will be dedicated to providing maternity cover to the Enteral Feeding Pump responsibilities associated with the Service Centre and Third-Party Manufacture, and then moving into Post Market Surveillance. **Key Responsibilities:** Work with the Quality Assurance Third Party Manager and the AN Device Customer Complaints Manager to support the Abbott Nutrition Device business in providing quality assurance and technical support to AN Device TPMs, Affiliates, and other stakeholders. Support the complaints team in ensuring all actions assigned to the TPMs are investigated to meet required timelines and are fully compliant with our procedures to fulfil the requirements of the AN Device complaint and CAPA management system. Support Abbott Nutrition Device business in executing Complaint Handling, Vigilance Reporting, and Post Market Surveillance activities to meet corporate and regulatory timelines. Ensure all complaints are investigated to meet required timelines and are fully compliant with our procedures and documented in our complaints management system. Proactively investigate and address customer complaints and/or repair data to identify potential issues and prevent/minimise market impact. Analysis of Data to identify trends to provide an enhanced customer experience. Coordinate the complaint CAPA process for Abbott Nutrition Device products. Work collaboratively with teams across the business to resolve customer complaints and serve as point of contact. Coordinate the Service Centre Process and KPI's. Ensure all documentation is aligned with Abbott Division requirements, MDR/MDD, and ISO regulations where applicable. **Requirements:** A third-level certificate or higher qualification; or alternatively a Leaving Certificate or equivalent level of education with a minimum of 2 years' experience working in a regulated manufacturing or quality environment. Excellent verbal and written communication skills, able to convey appropriate information with clarity and effectiveness. Excellent interpersonal skills with the ability to work independently and in teams with infrequent supervision and reviewing. Good analytical, critical thinking, and problem-solving skills and the ability to conduct root cause analyses and completion of Quality Data Evaluations where required. Experience working knowledge of recognized Quality Management Systems and Global Medical Device regulations (e.g. ISO9001/ ISO13485/ ISO14971/ cGMP / CE). Ability to drive continuous improvement to ensure a compliant and lean process in all areas of responsibility. Good mathematical skills and proficiency with computer software such as Microsoft Word, Excel & Power Point. Competent Power BI user an advantage. Able to travel internationally on request (approximately 5% annually). **EHS Responsibilities:** Ensure Environmental Health & Safety standards are met and all EHS regulations and procedures are adhered to. Demonstrate accountability and responsibility for EHS performance and compliance through active participation and support of Abbott's EHS Program. Ensure to report any work-related injuries or illness to employee health and assist in the investigation. Active participation and support of Abbott's EHS programs and attend EHS training as assigned. Meet EHS plant goals.
Customer Service Specialist with French role: Provide exceptional support to customers across Europe, handling orders, resolving issues, and collaborating with internal teams. About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 6,000 people across ten sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946. Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. IDEM is an over a billion-dollar business unit that now supports significant growth for Abbott in COVID-19 related products in over 70+ countries The Customer Service Specialist with French role is the first point of contact to support various customers such as Hospitals, GPs, Pharmacies and Patients as well as our key distributors across Europe. The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers. Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system. Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner. Review and maintain customers open orders on a daily basis. Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries. Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions. Collaborate with other departments to ensure accuracy of data maintained on SAP. Keeping customer account changes up to date and communicated to the commercial sales team. Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service. Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests. Develop and maintain fruitful customer and internal colleague relationships. Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience. Education and Competencies Required Fluency in French is required. Fluency with an additional language would be advantageous. Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems. Strong computer navigation and typing skills. Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues. Effectively collaborate with others. Communicate professionally. Good email etiquette. Work independently and as part of a team. Work effectively in a fast-paced environment with changing priorities. SAP or other ERP system experience a significant advantage. Previous customer service experience desired preferably in the healthcare industry but not essential. Truly customer focused. Self-starter ready to take initiative. Interactive and engaging. A multi-tasker with excellent time management skills. Adaptable and Flexible. Ability to deal with changing priorities. Eagerness and willingness to learn. Problem solver. Experience dealing with ambiguity. Excellent verbal and written communications.
Technical Support Specialist Provide technical support to customers, document complaints and inquiries, and maintain compliance with medical device and diagnostics post-market surveillance regulations. About the Role The Technical Support Specialist is responsible for providing first-line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email. The role involves documenting complaints and inquiries on products distributed by Abbott ARDx through various business units. Key Responsibilities Receive and address customer inquiries and complaints in a professional and friendly manner. Review, prioritize, and manage group mailboxes to ensure all inquiries and complaints are actioned. Provide first-level support in troubleshooting customer complaints across the designated product range. Document complaints and inquiries using the appropriate guidelines and procedures. Communicate complaint investigation conclusions to customers through written reports and phone conversations. Resolve and address any complaints or inquiries within the targets described within the key performance indicators. Evaluate and identify opportunities to drive process improvements that positively impact the customer experience. Develop and maintain areas of expertise in product specialisms required for the role. Support the Technical Support Team Lead/Supervisor by fostering teamwork and organizing workload. Ensure Hub training material is up to date on product updates/launches. Support customers in different market time zones as required for the position. Requirements Minimum Qualifications: 3rd Level Certificate, Diploma, or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering). Minimum 3 years of experience in a medical/clinical environment or customer-facing support role. Fluency in a 2nd European language is required. Demonstrates advanced problem-solving methodologies, is detail-oriented, and experienced at investigating complex issues. Demonstrates an advanced understanding of the principles of good technical writing. Computer literate; proficient in MS Word, PowerPoint, Excel, and Outlook. Strong written and verbal communication skills. Ability to take ownership, organize workload, and change priorities quickly. Proven ability to function in a self-directed environment. Effective communicator, both articulate and verbally presentable. About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.
Senior Projects Engineer Job Description Lead the development and implementation of projects to improve manufacturing processes and integrate new products, ensuring compliance with regulatory and company requirements. About the Role The Senior Projects Engineer will be responsible for leading plant capital projects, developing project documentation, and managing project finances. The successful candidate will work closely with key stakeholders to deliver projects on time and within budget. Key Responsibilities Establish departmental goals, schedules, and timetables for activities Plan and schedule work in accordance with plant demand and available manpower Maintain adequate stores stock levels and ensure proper in/out control Ensure compliance with Company International Global Standards, GMP & Environmental requirements Drive a Continuous Improvement culture through effective RCA & PPS Manage Project Engineering Department finances within the annual organizational plan Deputize for Project Engineering Manager in their absence Support Business Excellence initiative in the plant Project Management Lead plant capital projects as assigned Presentation of project charters and business case proposals for review with management team Development of project documentation including technical design, scope documents, and key performance indicators (KPI's) Preparation of project plans, working closely with key stakeholders on site on business needs and timing of project completion Development of installation plans, and completion of scope of all project work in accordance with quality, operations, and EHS requirements Presentation of project updates to Management including reporting on Accomplishments/ Upcoming Activities/ Risk & Mitigation & Key Milestones, on a regular basis Financial Management Procurement of vendor services that are fit for purpose, cost effective and incorporate appropriate Service Level Agreements Undertaken financial analysis, budgeting, tracking and schedule management for all aspects of projects ensuring value for money through competitive bidding, benchmarking and quality reviews Implementation of regular project reporting structures including milestone achievements, deliverables, status, resource demands and financial control (Actuals vs Forecasting) Validation Responsible for ensuring full implementation of all projects in line with site validation programs Play a critical role on the validation review board and play a key role in driving successful completion of all validation packs Development and execution of validation protocols (FAT, DQ, IQ, OQ PQ) Execution of change controls Management of any project associated Quality issues and CAPA's Requirements Bachelor's Degree in Engineering or equivalent discipline with a minimum of 7 years relevant Engineering Experience Knowledge of an Automated Manufacturing Environment and packing equipment would be an advantage
Abbott is a global healthcare leader seeking a Facilities Engineer to join its team in Kilkenny, Ireland. Abbott is a global healthcare leader with a portfolio of life-changing technologies spanning diagnostics, medical devices, nutritional products, and branded generic medicines. Our 113,000 colleagues have a daily impact on the lives of people in more than 160 countries. Our new manufacturing facility in Kilkenny, opening in 2024, will be a centre for world-class engineering, quality, medical device manufacturing, and other science-based professionals to produce life-changing technologies that enable people with diabetes to live the best and fullest lives they can. The Facilities Engineer will carry out field installation, respond to breakdowns, perform repairs, and conduct general maintenance works to site apparatus, including Air Source Heat Pumps, Humidifiers, Dehumidifiers, Air Handlers, Pumps, Control Systems, Compressed Air Systems, and all Facility building Services related equipment. The successful candidate will have: 2 years related work experience Minimum Level 7 NFQ qualification or equivalent in Engineering The Facilities Engineer will be responsible for: Carrying out installation and repair of new, modified, or existing equipment to manufacturing areas, offices, and plant facilities as required Assisting with Facilities projects and monitoring expenditure where necessary Effecting routine installation/maintenance; breakdown repairs of Heating, Ventilating, Air conditioning and Chilled water systems (Including Humidification and dehumidification equipment), Building management control systems, and compressed air systems Liaising with area supervisors for the implementation of works with minimal disruption Attending local and other Departmental or Division wide meetings of interest to this role, including the FM Forum, and reporting back to the Facilities Team manager as required Ensuring all records and reports are correctly maintained and available to the management team per the site procedures Complying with Facilities department quality control procedures for the implementation of all maintenance work and new projects Being an active member of the Department's sustainability Team Ensuring that work practices are in place so that process areas remain in compliance with the Abbott Quality System and the applicable procedures when implementing new/modified building, plant/equipment into the Facilities environment Assisting Environmental Health & Safety (EHS) personnel to ensure that all regulations pertaining to environmental health and safety are followed and supported Undertaking other such duties commensurate with the grading of the post as may be required from time-to-time The ideal candidate will have: Well-developed interpersonal skills, with experience in building productive relationships with multiple stakeholders and ability to communicate with a wide range of people Experience of working within and motivating teams in a service-led environment Confident use of Microsoft Office applications Well organised, with the ability to prioritise and handle multiple tasks simultaneously while meeting competing deadlines Methodical, accurate and with a keen eye for detail Ability to work in a busy team environment as well as working independently, taking the initiative when necessary Desirable qualifications include: Experience of working in a regulated industry environment such as Medical, Aerospace or Fast-moving consumer goods (FMCG) Experience working with Air Source Heat Pumps Abbott offers an attractive compensation package that includes competitive pay, family health insurance, excellent pension scheme, life assurance, career development, and access to many more benefits.
