Full job description Role Introduction: The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Technical Inspector to support the Technical Services team in providing best in class customer service to our clients. This role will form part of the dynamic Technical Services team and will report to the Audit Services Operations Manager. The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn. Work location: The role will be based in the ROC (Rescue Operations Centre) office however will be fully eligible for the AA remote working, hybrid working and flexible working policies. Key Responsibilities: The primary responsibilities and focus areas for this role will include the following: - Conduct inspections at CVRT Testing Centres to ensure tests are conducted to the highest standards and in line with documented procedures - Conduct Inspections at Operator premises to ensure that they are operating within legislation - Conduct CVRT Testing Centre consistency checks to ensure that test equipment produces uniform readings - Produce reports following inspections - Provide support to the business in other tasks, projects and areas as they arise. The Candidate should have the following: Minimum qualifications, experience & skills 2 years as HGV mechanic experience Qualified HGV Mechanic/Technician Level 6 IMI and/or IRTE qualified Experience dealing with business and public customers essential Motor trade (service advisor, parts sales, or similar) experience a benefit. Previous experience in DOE Testing would be an advantage Strong level of competence with MS Office (Outlook, Excel, Word, etc.) Additional Required Key Skills & Attributes: An excellent understanding of systems and processes operated within this environment. Excellent planning and organisational skills. Ability to engage and converse successfully with customers A positive can-do attitude, high energy and an eagerness to excel in everything they do A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines Highly adaptable and flexible to needs of the role and the business Excellent resilience and can cope with high pressure work environment Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments Excellent time management skills with the ability to rapidly reprioritise according to the changing needs of the business An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation. About the AA The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance. More information on the AA is available on our website: Job Type: Full-time Pay: Up to €48,000.00 per year Benefits: Bike to work scheme Company events Company pension Employee assistance program Employee discount Sick pay Licence/Certification: Full driving licence (required) HGV Mechanic/Technician Level 6 Qualification (required) Work Location: On the road To Apply Please forward your CV via the APPLY Now button below.
Full job description Role Introduction: The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Technical Inspector to support the Technical Services team in providing best in class customer service to our clients. This role will form part of the dynamic Technical Services team and will report to the Audit Services Operations Manager. The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn. Work location: The role will be based in the ROC (Rescue Operations Centre) office however will be fully eligible for the AA remote working, hybrid working and flexible working policies. Key Responsibilities: The primary responsibilities and focus areas for this role will include the following: - Conduct inspections at CVRT Testing Centres to ensure tests are conducted to the highest standards and in line with documented procedures - Conduct Inspections at Operator premises to ensure that they are operating within legislation - Conduct CVRT Testing Centre consistency checks to ensure that test equipment produces uniform readings - Produce reports following inspections - Provide support to the business in other tasks, projects and areas as they arise. The Candidate should have the following: Minimum qualifications, experience & skills 2 years as HGV mechanic experience Qualified HGV Mechanic/Technician Level 6 IMI and/or IRTE qualified Experience dealing with business and public customers essential Motor trade (service advisor, parts sales, or similar) experience a benefit. Previous experience in DOE Testing would be an advantage Strong level of competence with MS Office (Outlook, Excel, Word, etc.) Additional Required Key Skills & Attributes: An excellent understanding of systems and processes operated within this environment. Excellent planning and organisational skills. Ability to engage and converse successfully with customers A positive can-do attitude, high energy and an eagerness to excel in everything they do A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines Highly adaptable and flexible to needs of the role and the business Excellent resilience and can cope with high pressure work environment Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments Excellent time management skills with the ability to rapidly reprioritise according to the changing needs of the business An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation. About the AA The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance. More information on the AA is available on our website: Job Type: Full-time Pay: Up to €48,000.00 per year Benefits: Bike to work scheme Company events Company pension Employee assistance program Employee discount Sick pay Licence/Certification: Full driving licence (required) HGV Mechanic/Technician Level 6 Qualification (required) Work Location: On the road To Apply Please forward your CV via the APPLY Now button below.
Full job description Role Introduction: The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Technical Inspector to support the Technical Services team in providing best in class customer service to our clients. This role will form part of the dynamic Technical Services team and will report to the Audit Services Operations Manager. The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn. Work location: The role will be based in the ROC (Rescue Operations Centre) office however will be fully eligible for the AA remote working, hybrid working and flexible working policies. Key Responsibilities: The primary responsibilities and focus areas for this role will include the following: - Conduct inspections at CVRT Testing Centres to ensure tests are conducted to the highest standards and in line with documented procedures - Conduct Inspections at Operator premises to ensure that they are operating within legislation - Conduct CVRT Testing Centre consistency checks to ensure that test equipment produces uniform readings - Produce reports following inspections - Provide support to the business in other tasks, projects and areas as they arise. The Candidate should have the following: Minimum qualifications, experience & skills 2 years as HGV mechanic experience Qualified HGV Mechanic/Technician Level 6 IMI and/or IRTE qualified Experience dealing with business and public customers essential Motor trade (service advisor, parts sales, or similar) experience a benefit. Previous experience in DOE Testing would be an advantage Strong level of competence with MS Office (Outlook, Excel, Word, etc.) Additional Required Key Skills & Attributes: An excellent understanding of systems and processes operated within this environment. Excellent planning and organisational skills. Ability to engage and converse successfully with customers A positive can-do attitude, high energy and an eagerness to excel in everything they do A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines Highly adaptable and flexible to needs of the role and the business Excellent resilience and can cope with high pressure work environment Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments Excellent time management skills with the ability to rapidly reprioritise according to the changing needs of the business An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation. About the AA The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance. More information on the AA is available on our website: Job Type: Full-time Pay: Up to €48,000.00 per year Benefits: Bike to work scheme Company events Company pension Employee assistance program Employee discount Sick pay Licence/Certification: Full driving licence (required) HGV Mechanic/Technician Level 6 Qualification (required) Work Location: On the road To Apply Please forward your CV via the APPLY Now button below.
Full job description The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Workshop Technician (Mechanic) operating from the SMR ( Service, Maintenance and Repair) Centre in Tallaght. The Technician you will carry out all repair, maintenance and service work as directed by the Service Manager. Key Responsibilities: The primary responsibilities and focus areas for this role will include the following: Undertake servicing, maintenance, and repairs (SMR) to customer cars in accordance with AA & manufacturers procedures ensuring that they are returned in a clean and good mechanical order. Inspection, assessment and diagnosis of vehicle issues. Compile a parts list and labour pricing for ordering and purchase for all work outside of standard servicing. Record accurately SMR activities via jobcard/DMS/eVHC Record accurately details of all repairs and parts used via jobcard/DMS/eVHC Record accurately details job times via jobcard/DMS/eVHC Ensure the cleanliness, maintenance and security of the workshop premises, equipment and vehicles in line with best Health & Safety practices. Notify appropriate staff when ordering is required by keeping accurate stock and consumption records. Answer queries regarding any aspect of the above in liaison with the appropriate staff. Effect Roadside Repair or recovery of any Vehicle as directed. Ad hoc duties as directed by the Service manager Minimum qualifications, experience & skills: Qualified motor Mechanic. Motor Mechanics apprenticeship, a QQI Level 6 Advanced Certificate Craft cert. Time served as a motor mechanic. Sound practical knowledge of mechanical and electrical workings of motor vehicles and an ability to affect repairs. Must have current driving licence and ability to make clear written statements. Additional Required Key Skills & Attributes: An excellent understanding of systems and processes operated within this environment. Excellent planning and organisational skills. A positive can-do attitude, high energy and an eagerness to excel in everything they do. A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines. Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation. About the AA The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance. In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 500 employees. More information on the AA is available on our website: Job Types: Full-time, Permanent Pay: Up to €53,500.00 per year Benefits: Bike to work scheme Company events Company pension Employee assistance program Employee discount Sick pay Licence/Certification: B Driving Licence (required) a fully qualified mechanic certification? (required) Work Location: In person To Apply Please forward your CV via the APPLY Now button below.
Full job description Role Introduction: The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Compliance & Call Quality Advisor for it's Customer Operations team. Reporting into the Compliance Operations Lead, the main deliverables in this role will be to ensure our frontline Agents are delivering exceptional customer experiences by monitoring customer interactions for accuracy of information, compliance, contact standards and adherence to our policies and procedures. The insights provided to customer facing teams should improve the overall customer experience and capability of our teams. The successful candidate will also be responsible for comprehensive case management of compliance-related tasks such as complaint handling, data protection breach handling, data subject access requests handling and error administration. All tasks must be handled in accordance with the CPC and GDPR requirements and timelines. This role will sit as part of the wider Customer Operations function. Work location: The base for this role will be the company's Head Office on Harcourt Street, but will be eligible for the AA's Hybrid Working Policy. Key Responsibilities: As the AA business continues to evolve, so too will the responsibilities of this role evolve and change over time. The primary responsibilities and focus areas for this role will include the following: Provide support to the Supervisors and Managers in both our Operations Contact Centres in relation to call quality and Agent feedback Ensure all call quality tasks are completed on time. Volume to be completed per month is a KPI To increase Agent competence in call management through a robust monitoring and feedback programme. Identify and escalate any issues raised from call quality reviews to the relevant Supervisors and Managers Ensure that AA Ireland has a call quality process to meet its requirements Provide support in managing call quality process to advance benchmark achievements through Operations Contribution to management of GDPR data subject requests to ensure these are issued /resolved within timeframes Contribution to insurer related queries including call/documentation requests, claim queries and insurer audits Management of the relevant compliance registers and folders, case files (complaints, breaches, etc.). Contribution to complaint management to ensure that all complaints are resolved within CPC timeframes, root cause identified Compliance reporting - Monthly MI on complaints, breaches, errors, subject access requests, call retrievals Contribution to error management to ensure that all errors are resolved within CPC timeframes, reported to CBI as appropriate and ensure that root cause is identified Any insights provided to customer facing teams as per the above reporting should improve the overall customer experience and capability of our teams. Monitoring and feedback will provide insight on areas for continuous improvement for the wider business Administration of the company accredited register Best practice workshops/training for Agents on complaint handling The Candidate should have the following: Minimum qualifications, experience & skills - APA qualified Minimum of 2 years experience in customer facing role Essential: Insurance and AA system training on core systems Experience of existing internal processes - for example Complaint process, Call Quality process Awareness of regulations e.g. CPC, GDPR, MCC, and of the Irish regulatory environment Should have good knowledge of all AA Insurance products and processes Excellent proficiency in all Microsoft Office software also essential (Excel, PPT) Additional required key skills & attributes - Strong communication skills, both written and verbal. Attention to detail Excellent organisation and time management skills with the ability to prioritize workloads Ability to influence and work across all AA functions and levels Ability to work on own initiative A dynamic and driven individual who is highly adaptable and can thrive in a rapidly changing organization An excellent self-starter with the ability to own and drive their work independently while collaborating effectively where required internally A positive can-do attitude and someone who can bring innovative solutions to the table on any challenges that may arise A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines Excellent drive, enthusiasm and commitment and a keen interest in developing their career Is resilient and can cope with high pressure work environment A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required Individual with strong people skills who will be a role model for the AA's Core Values About the AA The AA (Ireland) is Ireland's premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year. In addition to our expertise on Irish roads we are also one of the country's leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance. In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 720 employees. More information on the AA is available on our website: Job Types: Full-time, Permanent Pay: €30,000.00-€35,000.00 per year Work Location: Hybrid remote in Rathmines West, Dublin, CO. Dublin To Apply Please forward your CV via the APPLY Now button below.