The 5* Glenlo Abbey Hotel & Estate, Galway (part of the MHL Hotel Collection) is currently recruiting for a Reservations Executive Main Duties: Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up. Take bedroom reservations and handle guest queries by phone and email. Ensure that all reservations/ bookings are correctly handled in line with rate management and any other selling guidelines and procedures. Provide information to customers on hotel facilities, services and outlet opening times. Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements. Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required. Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities. Be thoroughly familiar with current special offers and promotions. Promote and cross-sell other Companies in the Group where possible. Requirements: Have a real understanding of hotel operations. Excellent attention to detail Strong organisational skills Excellent communication skills Flexibility with work hours Outstanding team player Target driven and self-motivated. Proactive nature with an outgoing and friendly personality What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Skills: Attention to detail Sales Microsoft Teamwork
This is an exciting opportunity to join an innovative and progressive Irish hotel group, and work with the Team at the 5 star Glenlo Abbey Hotel and Estate Galway. The main purpose of the role is to administer professional facial, massage, and body treatments to our guests with a thorough knowledge of the skin, practical massage and facial techniques. Be willing to train in our spas specific facial and body treatment offerings and be able to learn the service and product knowledge offered to meet the needs and personalise the experience for each of our Guests. About the role: Deliver an extensive selection of Facial and Body treatments ensuring quality service and standards while delivering a guest spa experience that is unique and memorable. Comply with all health & safety requirements Be passionate about world class hospitality service in a 5* environment Ideal candidate: Must always present a clean and professional image The ideal candidate will have Spa experience. CIBTAC, ITEC or CIDESCO qualifications are desirable Benefits Complimentary meals whilst on duty. Employee Discounts across both MHL Hotel Collection and SLH Hotels Worldwide Career Development we promote development and promotion opportunities within our hotels and to transfer across our 14 hotels. We are committed to the continuous development of all our employees. Social events Sports events Free car parking Complimentary provision of uniforms Skills: CIBTAC, ITEC or CIDESCO qualifications team player
Glenlo Abbey Hotel & Estate have a vacancy for an Assistant Financial Controller to join its Accounts Department. This role will suit an ambitious candidate who is looking to gain exposure in a fast-paced finance team. The successful candidate will report into the financial controller. This role is office based and is a full time position, 40 hours per week. Candidate Requirements: Qualified Accounting Technician desirable Experience working in a fast paced office environment essential Knowledge and experience in using an accounting software Good IT skills and has experience working with MS Excel Efficient work methods, capable of working both as part of a team and on their own initiative, and has the ability to multitask Effective communication skills, both verbal and written Key Responsibilities: Preparation of Monthly Management Accounts: Assisting the Financial Controller in the preparation and detailed analysis of monthly results, and where appropriate involvement with the production and presentation of yearly budgets and forecasts. Payroll: To ensure that the bi-weekly payroll is signed off completely, accurately, and timely, and to be fully aware of company and legislative requirements in terms of holiday pay, sick pay policy etc. Complete all ROS returns, and CSO forms Complete Social Welfare forms when required To produce the weekly payroll report To produce Actual v Forecast report, update for payroll Accounts Payable: Processing and checking supplier invoices through the Procure Wizard online purchase ordering system Maintaining Creditors Ledger Monthly Creditors reconciliations Dealing with supplier queries Monthly Supplier Payment Files along with ad-hoc weekly payments Stock Takes: Manage all monthly stock takes and calculation of same Reports To provide the General Manager with daily and weekly revenue reports; forecasted versus actual To produce forecasts on a weekly and monthly basis General To attend Hotel and Group Meetings as required, ensuring effective communication at all levels To perform various ad-hoc projects as requested by either the General Manager or the Financial Controller To ensure all finance duties are completed and queries followed up with relevant manager. To continue to try and improve the effectiveness and efficiency of the accounts department daily. To create an environment that promotes employee morale and encourages the Team to have pride and commitment in their area of work. To cover holidays within the department Benefits Competitive salary Meals on duty Employee discounts in MHL hotels Worldwide employee discounts with SLH Hotels. Health Care & Wellness Contribution after 6 months of service One additional paid annual leave day for every two years of service Potential for career progression through MHL hotels which currently have 14 hotels as part of their portfolio
The 5* Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection) is currently recruiting for a Front of House Mangager. Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range. The role will be charged with leading and motivating the front of house team to deliver outstanding levels of service to guests of the Estate. Main Duties: Oversee all front office operations including reception, concierge, and night audit Lead, motivate, and develop the front office, guest relations and nights teams Develop and implement SOPs for consistent service delivery Handle VIP guests and special requirements with discretion and excellence Excellent attention to detail and the ability to motivate self and team. Strong, professional communication skills are essential, both oral and written. The ability to work under pressure, on their own initiative and have a passion for the hospitality business. Advantageous Skills: Full Clean drivers license Hotsoft experience Experience using Alkimii Previous experience in front office management in a five star setting. What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme
Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 Guest Bedrooms including 6 Suites, 11 Luxury Self-Catering Lodges, Meetings & Events spaces from 2 guests to 220 guests, River Room Restaurant, Palmers Bar & Kitchen, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express) Glo Spa & Wellness and a GUI accredited 9 - Hole Championship Golf Course and 21 Bay Driving Range. Currently we have an exciting vacancy for a Doorperson to join our award winning team. The Doorperson will ensure that all guests are welcomed on arrival. They will also ensure the highest level of customer service is extended to all guests through out their stay. RESPONSIBILITIES: Booking and arranging guest activities, transportation, restaurant reservations and arranging amenities for special occasions Respond to guest queries over the phone, via email and in person Maintain a professional image at all times; a high standard of personal hygiene and grooming is essential, in line with companys uniform policy Handling and storage of guest luggage from their transport, to and from their rooms Liaising with drivers and guides to arrange pick up and drop off times Anticipate guests needs and deliver service to the highest quality standards Upkeep of the cleanliness of the luggage rooms and front of house areas at all times Ensure that the guests get the best out of their stay Parking of guest cars Driving guests if required in the hotel vehicle Other ad hoc duties can be assigned to you by Front Office Manager, Duty Managers and General Manager What we offer: Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Additional annual leave Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Shift work & flexibility are required in this position. About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. Skills: Customer Liason Attention to detail
Glenlo Abbey Hotel & Estate sits on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 Guest Bedrooms including 6 Suites, 11 Luxury Self-Catering Lodges, Meetings & Events spaces from 2 guests to 220 guests, River Room Restaurant, Palmers Bar & Kitchen, 2AA Rosette Pullman Restaurant (an original Dining Carriage from the Orient Express) Glo Spa & Wellness and a GUI accredited 9 - Hole Championship Golf Course and 21 Bay Driving Range. Currently we have an exciting vacancy for a HousekeepingManager to join our award winning team on a Full-time basis. The Housekeeping Manager will ensure that all rooms and public areas of the hotel are maintained to 5 star standard, overseeing and developing the accommodation team. RESPONSIBILITIES: Ensure that you receive a handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements. Carry out room checks to ensure that Housekeeping standards are followed at all times. Monitor and oversee the Hotel laundry to ensure that output is kept in line with needs. Ensure that staffing is adequate in all areas. Deal with all VIP customers and make sure that their rooms are checked and that they have all the requirements requested. Ensure that all checklists and reports are completed by the relevant person before the end of the shift. That Housekeeping Storerooms and any areas used by Housekeeping are kept clean and tidy at all times. All public areas are cleaned and well maintained. Responsible for managing all lost property including logging and following up with Guest queries. Ensure that you complete a handover at the end of your shift to ensure awareness of any issues that need to be followed up. Management of the payroll system Alkimii, ensuring rostering targets are met. That a high level of security is followed in relation to the control of master keys and guest bedrooms. Ensure that an up to date maintenance log is maintained and that all issues are prioritized, and tasks assigned to the Maintenance Department. To identify opportunities for resources and facilities to be shared between the properties and implement best practice Active participation in all elements of the recruitment of departmental employees. To carry out appraisals with staff on a regular basis. To ensure effective planning of staff holidays and lieu time. To establish and maintain the highest standards of cleanliness on all rooms and public areas To create routine cleaning plans so that all furniture, fittings, carpets and coverings are maintained at highest standard. To ensure high standards of linen maintained-and that regular supply is ensured. To ensure effective communication with Front Office departments in support of maximum efficiency of both bedrooms letting and servicing. What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Shift work & flexibility are required in this position. About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business. Skills: Attention to detail Luxury Accommodation Standards Team Motivation
