Join to apply for the Senior Manager SSC Service Management role at Glanbia 2 days ago Be among the first 25 applicants Join to apply for the Senior Manager SSC Service Management role at Glanbia Get AI-powered advice on this job and more exclusive features. Overview This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business. Glanbia Senior Manager SSC Service Management Overview This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business. Key Elements of the Role Sets the Service Strategy for the SSC organization and drives the delivery of performance against this strategy. Acts as the interface between Functional Leads and the overall SSC Lead to ensure the high service standards are met and drives resolution of issues. Develops and owns the governance framework for SSC Services operations, including defining structures, roles & responsibilities as well as defining meeting purpose and cadence Establish and maintain clear accountability and decision-making processes within the governance framework Set the performance framework for SSC Services through the development of a balanced scorecard, SLAs and KPIs Performance management with Vendor to ensure continuous improvement, innovation and delivery of contractual obligations Manage a specialist Quality Control resource focused on finance and internal control assurance across all the SSC Service functions. Define and maintain a catalog of services provided by SSC Services and design value add, business unit, service recharge models based on best practice. Leads incident reporting processes for business impacting escalated service incidents and recurring issues. Establish SLAs with internal customers and stakeholders to define service expectations and commitments Monitor and track performance against SLAs to ensure service delivery meets or exceeds agreed-upon standards. Evaluate and define the interaction model, governance structure to ensure contractual obligations are met Ensures the issue resolution process is being followed between Functional Leads and BPO partner(s). Reviews escalations from Functional Leads and supports their resolution Drives interaction with senior leadership within SSC and the BUs Define strategies and approaches to engage with business customers Brings best practice and external perspectives to the development/enhancement of service delivery practices and programs. Embed a GPO model across the business realizing incremental business value. Conduct assessments, implements, maintains and expands frameworks and governance structures including but not limited to SSC Value and Customer Experience, Business Intelligence, Service Delivery, Service Management, Service Design, Service Transition, and Operational activities Skills The skills you will bring to the team Bachelors Degree (essential) 8+ years relevant experience, preferably leading a Service and Vendor Management function in a global multi-function GBS centralised organization with the involvement of BPO(s) Demonstrated experience of managing expectations of a broad senior stakeholder group critical. Improvement mindset with demonstrated experience of digital finance tools and transformation. Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers. High attention to detail essential. Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks Strong excel, analytical and other digital systems skills are a requirement. Ability to remain calm under pressure and instill confidence in end users Eager to self-learn and take ownership of your career Where And How You Will Work The opportunity will be based in Citywest, Dublin 24 with a requirement to be onsite each week withhybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia our culture will celebrate individuality, knowing that together we are more. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Finance Industries Food and Beverage Services Referrals increase your chances of interviewing at Glanbia by 2x Sign in to set job alerts for “Senior Services Manager” roles. 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Vice President, Digital Operations & Delivery Glanbia Join this dynamic team focused on delivering better nutrition for every step of life’s journey The Opportunity Are you ready to take the next step in your career and make a real impact? As our VP Digital Operations and Delivery, you’ll play a pivotal role in shaping the future of Glanbia. You’ll be responsible for providing IT leadership, advice, and guidance to Glanbia’s operational units globally, and for contributing to a future-focused digital strategy. Partnering directly with the Chief Digital & Transformation Officer (CDTO) and working closely with Group Execs, COOs, and senior leaders, you’ll drive and enable success through technology, data, and digital strategy, particularly focusing on the transformation of middle and back office capabilities. Responsibilities To Include Provide technology leadership and support the execution of Glanbia’s Digital strategy to deliver the business strategy. Plan, manage, and lead the overall activities of the Digital Operations and Delivery function, including program planning, design, implementation, and support of mission-critical global infrastructure and business systems solutions. Plan for a technology landscape that operates across Glanbia’s middle and back office operations, while also providing technology input for front office operations and transformation. Work with the Chief Digital & Transformation Officer and the VP for Digital Transformation to ensure the technology landscape maximizes collaboration and enables commerce across an ecosystem of employees, supply chain partners, customers, retail partners, and end consumers. Develop strategic plans and implement technology developments to ensure middle and back office technology capabilities are responsive to growth and business objectives. Identify optimal sourcing strategies for service delivery, achieving an optimized insource/outsource ratio based on cost and risk appetite. Oversee the day-to-day operations of IT platforms and systems, ensuring reliability, performance, and security of IT services and infrastructure. Review, maintain, and develop technology policies and procedures supporting Glanbia’s strategic objectives, with a primary focus on middle and back office. Direct the formulation of solution development to meet technology strategy needs and forward technology needs of a growing organization. Design, execute, and ensure the effectiveness of internal controls providing quality assurance that operations are effective and efficient, assets are safeguarded, and the Company is compliant with applicable laws, regulations, policies, and procedures. Manage a team of technology professionals, ensuring necessary operating structures are in place to deliver service to the highest standards. Engage and develop teams through continuous learning and coaching to enable career growth and capability expansion. The Skills You Will Bring To The Team Mastery in IT leadership, digital strategy, and technology management. Proven experience in leading digital transformation initiatives, particularly in middle and back office operations. Strong strategic planning and execution skills with the ability to align technology with business objectives. Excellent negotiation and vendor management skills. Proficiency in developing and implementing technology policies and procedures. Strong leadership capabilities with experience in managing and developing high-performing teams. Ability to foster cross-functional relationships and drive collaboration. Strong focus on quality, risk management, and continuous improvement. Excellent communication and interpersonal skills. Ability to manage budgets and control project costs effectively. Why You’ll Love This Role Opportunity to be an enterprise strategic thought leader influencing the future of Glanbia’s digital operations. A chance to design and optimize core technology platforms and drive digital transformation. Work within a culture that values continuous improvement and encourages innovation through technology. Collaborate with a diverse set of stakeholders to drive impactful digital strategies. Be part of a dynamic team that prioritizes professional growth and development. Where And How You Will Work The opportunity will be based in Dublin, Ireland with hybrid working arrangements available. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, annual bonus, About Glanbia Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. #J-18808-Ljbffr

Information Security, Risk & Compliance Officer Glanbia plc Join this dynamic team focused on delivering better nutrition for every step of life's journey The Opportunity The Information Security, Risk & Compliance Officer is responsible for defining and executing the organisation's security strategy, ensuring robust protection against cyber threats while maintaining regulatory and legal compliance. They are a senior IT leader and the principal advisor to the Chief Digital Transformation Officer (CDTO) on information security, risk, and compliance topics. This role ensures security policies and frameworks are embedded into IT operations, while proactively mitigating emerging threats and safeguarding critical systems and data. Primary responsibilities for this role will include: Defines, implements, and executes an enterprise-wide security strategy that aligns with business goals and regulatory requirements. Oversees the development and management of risk management and compliance programmes to enable proactive identification, assessment, and mitigation of risks to the business. Accountable for monitoring the effectiveness of security controls that safeguard the security of the organisation's information assets, systems, data, and technologies; Develop, maintain and enforce Information Security policies and standards that are aligned to the organisation's regulatory obligations, strategic goals and security risk objectives. Leads security incident response efforts, ensuring timely and effective resolution of security incidents and breaches. Defines security architecture principles and guardrails to ensure the secure design, implementation, and management of IT services. Defines and executes information security assessments and action plan responses (e.g., disaster recovery strategies), to be communicated to Business C-Suite and IT Leadership. Leads the organisation's Information Security awareness processes. Acts as a senior advisor to the executive team on information security, risk, and compliance-related topics. Ensures the effective management of information security, risk, and compliance talent, including maintaining a clear structure to attract, develop, and retain the best talent in this area. Leads business continuity planning efforts to ensure resilience and operational continuity in the face of business disruptions. The Skills you will bring to the team Bachelor's or Master's degree in a relevant field (e.g., Information Security, Risk Management, Computer Science, Information Technology), or equivalent experience. Professional certifications in Security and Risk & Compliance domains (e.g., CISSP, CISM, CRISC) are highly desirable. 10+ years of experience in defining and maintaining enterprise security strategy, aligning cybersecurity initiatives with business and IT objectives. Proven track record in selecting and managing strategic IT and security vendors. Strong background in security architecture and security monitoring & operations (incl. threat intelligence and incident response). Experience in implementing recognised Information Security frameworks (e.g., ISO 27001, NIST Cyber Security Framework). Experience in developing and maintaining security controls for Operational Technology (OT) and manufacturing environments. Proven track record in building out IT risk management frameworks and leading regulatory compliance activities. Adept at conveying complex technology ideas to C-Suite level Business executives. Where and how you will work The opportunity will be based in our offices in Citywest, Dublin 24. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition , Glanbia Nutritional's , and Joint Ventures . Collectively and with our partners, we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates and will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. #J-18808-Ljbffr

Social network you want to login/join with: col-narrow-left Client: Glanbia Location: Dublin, Ireland Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: fe12f0d9b2ec Job Views: 4 Posted: 30.06.2025 Expiry Date: 14.08.2025 col-wide Job Description: Glanbia Overview This role connects the SSC (Shared Services Organization) with BPO partner(s) and internal customers across Business Units. The role ensures service excellence by meeting contractual obligations, responding to stakeholder needs, and continuously improving performance. It works alongside SSC Functional Leads to deliver seamless services and owns the design, operation, and improvement of governance models, SLAs/KPIs, vendor management, service catalog, recharge models, and the Global Process Ownership (GPO) model. Key Elements of the Role Sets the Service Strategy for the SSC organization and ensures high service standards. Develops and owns the governance framework for SSC operations. Establishes accountability and decision-making processes. Sets performance frameworks, including scorecards, SLAs, and KPIs. Manages vendor performance, ensuring continuous improvement and contractual compliance. Oversees quality control related to finance and internal controls. Defines and maintains the service catalog and recharge models. Leads incident reporting and manages escalations. Establishes SLAs and monitors performance against them. Ensures issue resolution processes are followed and supports escalation reviews. Engages with senior leadership and business customers. Implements best practices and external perspectives for service delivery. Embeds the GPO model across the business for added value. The skills you will bring to the team Bachelor's Degree (essential) 8+ years of relevant experience, preferably in service and vendor management within a global GBS organization involving BPOs. Experience managing senior stakeholder expectations. Experience with digital finance tools and transformation. Excellent communication skills in English. High attention to detail. Ability to work independently and as part of a global team. Strong skills in Excel, analytics, and digital systems. Ability to stay calm under pressure and instill confidence. Self-motivated and eager to learn. Where and how you will work The role is based in Citywest, Dublin 24, with a requirement to be onsite weekly. Hybrid working arrangements are available to support work-life balance. Please note: Non-passport holders may need a work permit. For more information, check our Blog. Applicants should not provide bank or payment details. All applications must be submitted via the 'Apply now' button. #J-18808-Ljbffr

Join to apply for the Talent & Capability - Senior Specialist role at Glanbia Join to apply for the Talent & Capability - Senior Specialist role at Glanbia Direct message the job poster from Glanbia Talent Acquisition Specialist @ Glanbia | Talent Acquisition Senior Specialist, Talent & Capability Glanbia Join this dynamic team focused on delivering better nutrition for every step of life’s journey! The Opportunity The Talent Senior Specialist will play a crucial role in supporting the effective delivery of a future-focused Talent strategy, analysing and identifying talent trends, assessing workforce needs, and developing data-driven solutions to enhance key talent, performance and development outcomes. Embed data-driven, technology-enabled approach to support successful development and delivery of market-led talent strategy. Analyse complex data sets, trends and patterns to identify current and future workforce, skill and capability needs to enable business growth. Prepare enterprise-wide reports addressing diverse audience needs. Provide data-driven insights to support the development and effective implementation of strategies and solutions. Ensure optimized delivery of key talent, performance and development processes, adopting a continuous improvement and integrated talent mindset. Execute robust talent planning initiatives, including workforce planning, talent assessments, talent reviews, and succession planning. Support on strategic review and execution of Early Careers to ensure we attract, develop and build a sustainable pipeline of talent globally. Assist in defining future approach to performance development and career pathing, leveraging technology and organisational frameworks to better enable performance and career growth. Maximize technology platform investments to support strategy and process delivery (e.g., Talent Intelligence Hub, SuccessFactors). Establish and maintain analytics and measurement frameworks, partnering with wider CoE team. The Skills you will bring to the team Bachelor's / master's degree in HR, Business, Analytics or a related field. 3-5 years of experience in people analytics, talent management, or a related role. Build and deliver data-driven talent and capability solutions to address diverse global needs. Strong analytical skills with the ability to interpret complex data and provide actionable insights. Strong learning agility and ability to adapt to changing needs. High level of proficiency in reporting, presentations, data analytics tools and software (e.g., PPT, Excel, People Analytics). High level of accuracy and attention to detail in data analysis and reporting. Excellent communication and presentation skills with the ability to present clearly and concisely. Experience with HR technology platforms (e.g., SuccessFactors, Workday). Strong organizational and project management skills. Ability to work collaboratively with cross-functional teams and stakeholders. If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply! Where and how you will work The opportunity will be based in Kilkenny OR Citywest, Dublin , with a hybrid working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Human Resources and Analyst Industries Food and Beverage Services Referrals increase your chances of interviewing at Glanbia by 2x Sign in to set job alerts for “Talent Specialist” roles. Dublin, County Dublin, Ireland 1 week ago Dublin, County Dublin, Ireland 3 days ago Dublin, County Dublin, Ireland 3 days ago Talent Acquisition Operations Specialist Dublin, County Dublin, Ireland 1 week ago Junior Recruiter - Full Training Provided! 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Join to apply for the Transformation Change Lead role at Glanbia Join to apply for the Transformation Change Lead role at Glanbia Join this dynamic team focused on delivering better nutrition for every step of life’s journey The Opportunity We have an exciting opportunity for an experienced Change professional to join our Change & Business Readiness team to support the strategic transformation and business growth agenda in Glanbia. This will be based on a 12 month engagement and we are open to hiring on a daily rate OR fixed term salaried contract Glanbia is establishing a program of work to enable and fuel the growth of our business units through effective partnering, development of strategic functional capabilities and digitally enabled solutions and service delivery from our global shared functions. The Transformation Change Lead plays a key role within a transformation workstream, responsible for driving change and building the functional capability needed to sustain new ways of working across the assigned area. This role works closely with the Workstream and Functional Leads to develop and execute a clear change plan, tailoring initiatives to address the people-side of change and cross-functional impacts in support of key business outcomes. A key focus is partnering with stakeholders to identify change impacts, close readiness gaps, and deliver initiatives that shift behaviours, build capability, and drive lasting adoption. Key Responsibilities include: Develop and execute a clear change plan for the assigned area, aligned to the overall transformation framework and program objectives Conduct comprehensive change impact and readiness assessments to inform planning and stakeholder engagement Tailor and implement change initiatives that support capability building, behaviour change, and sustained adoption of new ways of working Act as a change partner to business and workstream leads, owning the delivery of change within the assigned area and supporting cross-functional impacts Collaborate with Project Lead and Workstream Lead to ensure change planning is integrated with delivery timelines, risks, and milestones Partner with the Communications Lead to align on key messages and ensure timely, relevant communication to all impacted stakeholders Work with HR/People Lead to support role transitions, workforce impacts, and training needs where applicable Monitor change risk, resistance, and adoption metrics; contribute to program-wide reporting and continuous improvement with insights that inform decision-making Identify, manage, and mitigate change risks and resistance; provide recommendations to program leadership based on functional insights Collaborate with the broader change & readiness team to ensure cross functional alignment, share best practices, and maintain consistency in approach Proactively engage with key business stakeholders through relevant Business Readiness Forums. The skills you will bring to the team: Experience enabling change across large-scale transformation programs Experience supporting organizational design change, operating model shifts, or large company reorganizations Proven ability to deliver change at the functional and enterprise level, including business process, systems and behavioural shifts Strong project and change management skills will the ability to manage complexity and competing priorities Skilled in impact and readiness assessment, translating insights into actionable plans Demonstrated ability to build capability and support adoption through practical tools, coaching, and engagement Strong stakeholder management across functions, levels, and geographies, with the ability to influence and align diverse perspectives Solid business acumen and understanding of organizational dynamics, dependencies, and functional operations Analytical mindset with the ability to interpret data, identify risks, and support decisions with insight Experience navigating cross-functional dependencies and maintaining business continuity during transformation Clear and confident communicator – written, verbal, visual – with the ability to simplify and tailor messages for diverse audiences Agile, resilient, and comfortable navigating ambiguity in fast-paced transformation environments About Glanbia Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Seniority level Seniority level Director Employment type Employment type Contract Job function Job function Project Management Industries Food and Beverage Services Referrals increase your chances of interviewing at Glanbia by 2x Sign in to set job alerts for “Change Management Consultant” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr