A global tech company is seeking a Technical Account Manager to join their Customer Success Team in Cork, Ireland. The ideal candidate will have at least 5 years of experience in a customer-facing role within Enterprise IT and possess outstanding communication skills. Responsibilities include acting as the primary point of contact for clients, promoting best practices, and providing proactive technical support. This role offers remote work flexibility and requires familiarity with cloud storage technologies, making it an exciting opportunity to contribute towards customer success. #J-18808-Ljbffr
Technical Account Manager – Cork, Ireland (Remote) Nasuni is hiring a Technical Account Manager (TAM) to join our growing Customer Success Team. TAMs at Nasuni are assigned individual portfolios where they serve as the primary technical lead for their customers. You will need a thirst to go above and beyond every day for each of your customers, as you serve as the gateway back into Nasuni advocating on their behalf. You will become a trusted advisor to your customers, providing leadership and proactive technical guidance to ensure best‑practice adoption is adhered to. This alignment is critical to the achievement of established business goals and KPIs for your customers, leveraging your technical skills to their advantage. You will take on a significant degree of trust and responsibility due to the rapid growth here at Nasuni. This role requires experience of someone who is accustomed to varying degrees of autonomous work while also delivering on collaboration and teamwork. As a remote position, your ability to engage with customers at all levels will be critical. TAMs at Nasuni provide technical leadership and must have a broad range of enterprise experience. Our customer base is wide and varied, utilizing many technologies. While you will lead from a CIFS/SMB storage perspective you will be charged with seeking areas for growth and encouraging greater use of Nasuni. Recent experience in Linux, Enterprise File Systems, On‑Premises and Cloud Virtualisation Technologies such as Azure, AWS, ESX, and GCP is critical. Do you have what it takes? Responsibilities Meet regularly with senior customer contacts at assigned accounts Act as the primary Nasuni point of contact Build and maintain a direct relationship with the customer Promote best practice Provide proactive support on technical issues Escalate incidents and collaborate with other departments Advocate to all functional teams inside Nasuni on behalf of your customer Seek opportunities for expansion and utilisation Provide proactive planning, regular scheduled technical reviews, health checks and telemetry installs and consultations Provide regular communications to customers on recent security alerts, product releases, and new feature information Utilise all resources within Nasuni to address customers’ business and technical needs, such as system health checks, product sizing, migration assistance, etc. Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items For new support cases, understand issues and next steps and follow up to assure they receive the attention they deserve Report on customers’ status using tooling such as Gainsight to track their health score and technical sentiment on a regular basis Stay current and advise the customer on any new product versions, upgrades, etc. on the roadmap that may benefit their environment Required Skills + Experience 5+ years recent experience in an enterprise customer‑facing role Outstanding communication skills, ability to engage and succeed at all levels History of driving success while managing critical situations in Enterprise IT Can‑do, will‑do attitude with excellent project and task tracking skills In‑depth understanding of the enterprise software space and data centre infrastructure technologies including storage Excellent technical knowledge of Active Directory, LDAP, CIFS/SMB/NFS; storage On‑Prem and Cloud; security, encryption, TCP/IP networking, virtualization, and the backup/archive space Working knowledge of Linux, tools, and system administration Experience with Gainsight, Salesforce, Jira, Confluence About Nasuni Nasuni delivers a single software platform to store, protect, synchronize, and collaborate on unstructured file data at scale. Nasuni Cloud File Services™, powered by the patented UniFS® global file system, leverages cloud storage to modernise primary NAS and file server storage; file archiving; backup; and disaster recovery while offering transformational new capabilities for multi‑site file collaboration. By combining the low‑cost, unlimited capacity, and durability of private or public cloud object storage with the high performance, security, and broad application compatibility of traditional disk‑based file storage, the Nasuni subscription service improves workforce productivity, simplifies IT operations, and reduces IT costs. Why Work at Nasuni As part of our commitment to your well‑being, we offer comprehensive benefits packages to employees across the world. Benefits packages vary by geography, but generally include: Benefits Best‑in‑class employee onboarding and training Comprehensive health, dental and vision plans Life and disability insurance Retirement plan Generous employee referral bonuses Flexible remote work policy Collaborative workspaces Nasuni is an equal‑opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non‑merit based factors. Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Sales and Business Development | Industries: IT Services and IT Consulting #J-18808-Ljbffr
